The staff were polite, responsive and timely. The outcome, however was not very satisfactory. The rug did not appear appreciatively cleaned and some areas of fiber pulled up immediately. It's possible that they did the best they could with an old rug, but it did not seem improved and was expensive.
RESPONSE FROM Phoenix Carpet Repair & Cleaning:
Hi Anne,
I am very sorry to hear you are not satisfied with the results of your area rug repairs and cleaning. We do stand behind our work 100% and encourage anyone unsatisfied to call us so we can make it right. This is the first we are hearing about this since we had your rug in October. We would just like to add to this review that you confirmed on the phone today the snags we repaired are not in fact the snags that pulled up after delivery. As for the cleaning part of the service, the area rug is 24 years old and has only been cleaned 1 time other than our cleaning. Rug experts do recommend annual cleaning and a deep cleaning of an area rug once every 3-5 years. We do feel like we did the best we could with the condition the rug was in when we picked it up. I will forward everything over to the owner and will communicate with you from there on what we can do at this point.
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