i used to be a regular client of Nurtur. i got a "please come back email" with a coupon for 25% off one service, so i though what the heck. bad idea. first, my appointment was at 5, and i got there early (about 4:50). it was 5:10 before my stylest came out to get me. after a lack luster appology, i tried to forget about it. we went over what i had in mind. Apparently "shoulder" length meant "chin" length to her. i know that "it's hair, it grows" but come on! this is at least an inch and a half shorter than i wanted. (my hair was about 3-4 inches past my shoulders) i know everyone has to learn, but maybe learning to listen should be a priority.
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