Michael's Toyota of Bellevue

This was not my typical experience; however here are my issues with this service event - Although I was initially greeted in my car and guided by a person into the garage service car line, I waited for 10 minutes in my car for a service advisor, later to be greeted by another service advisor than 'the one' who would be mine for that service. - That check in was fine, confirmed or was 'advised' by service advisor 'back up person' that service would be 1 hour, they would perform the 5K Service and that they would check my gear shift light - Received initial call at 1 hour by my 'real' Service Advisor "Shane" questioning the reality that someone on his team would have time to 'check the gear shift light' and that it was unlikely and that it would be a few more minutes. - It was actually about 20 minutes for the second call saying my car service was completed, he did not greet me in the lobby as per typical, waited for me to 'find' his desk (remember he did not check me in), walked me to the payment desk and walked away. - Payment desk had one person who promptly walked away and did not say anything at departure. Waiting, meanwhile my service advisor queued up himself with a second customer... all 3 waiting, I paid a few minutes later and was told my car was out front. - Car was NOT out front, it was in the garage stuck between two cars that I had to wait to get out. Further to discover as I waited my car was not washed and as I mentioned to the different 3 service people standing there ask me 'did I ask to have my car washed'. Wow I didn't know I had to ASK especially now that Michael's finally has its new car wash. I waited an hour and a half for a 5K service, didn't get a 'free' car wash with my $68.94 bill! Oh but I did get a coupon so I can find the time in my scheduled to find the Brown Bear Car Wash on a different day! The part that really gets me is within the first hour of my service I was shopping for a new Toyota and was treated well by the new car guys and had spoken highly of the service... until now. I think your "Service" department needs to revisit its service process and communications with the customer. more

Fast service, free coffee and cookies. more

Raj was just wonderful to work with more

The staff at Michael's are so prompt, friendly and helpful! I trust them to do a good job and take care of my car. more

Algo caro, pero excelente servicio more

Always helpful, not pushy. Good dealership! more

every time we are satisfied with the services, which are in time and helpful. more

If there is a problem they let me know. They are always couteous and don't try to sell me anything but let me know of any potential problems. more

my pregnant wife, with a broken foot and two small children waited a little over 2 hours for our service work to be completed on a simple check up. The good news is the people we kind and the service folks did a pretty ok job. more

I recently took my Toyota Tundra to Michael's Toyota for a 60K service and full detail. The service staff were friendly, efficient and helpful. My loaner car was ready and my truck was ready for pickup as promised. I will definitely be back as their service department is the best in the area. more

Efficient service. Very thorough. Anytime drop off and open late for pick up. Very convenient. more

From the moment you drive into the service bay, Michael's takes care of you. Everyone is so pleasant and they spell out what is going to happen. Great organization! more

It was only an oil change, but it was done on time, and my service advisor was very pleasant and professional! more

Everyone is always so nice and helpful when I bring my car in. They definitely go the extra mile to make sure I'm taken care of. more

We bought our little Toyota Yaris at Michael's Toyota and I have been taking the car back to them for every oil change and little service. I was just back for the 60,000 review and the service was impecable, as usual. But Mr. DaMotta went the extra mile for me: When they found a leak in the water hose, he looked into the car's warranty and insurance and found that I could get the service done at no cost to me at all. I can't thank him enough for his patience and attention. more

I never have to wait, all employees are friendly and helpful. What is to be done is clearly explained and what is done is explained. AND THOSE COOKIES! more

Service was fast friendly, helpful and overal very efficient. P.S. good cookies & coffee too. more

Friendly and efficient service. more

Josh did a great job communicating what was to be done. Before, after, plus let me know what is to be expected in the future. more

I was told my car would be ready by 2:00 the next day and it was ready 1/2 hour early and I never had to contact them, more