Michael's Toyota of Bellevue

They are very friendly more

I was impressed with how well organized the service department was! They were on time, helpful and efficient! more

We bought our new Camry, "Cream Brulee" color from Scott Ruiz. Scott listened to what we wanted, showed us the colors available in the new parking garage. I noticed this new Camry, "Cream Brulee" in the lot and had to have that color. He said that he would order it for us, he did and I have the best looking car on the road. We are a Toyota family and this is our 5th Michael's car and I cannot say enough about working with Scott, very professional, listens so well and delivers on his promises. I always enjoy working with Scott on my car purchases. I also cannot leave Dan Hunt in the Service Dept as well. more

I didn't have an appointment, my Trundra wouldn't start, but the service rep took care of me, going out of his way and beyond my expectations to resolve the problem. This type of service is not unusual at Michaels, and is very much appreciated by me. more

Generally satisfactory, but have had an issue with detailing. more

They make it so easy to have your car serviced. Excellent communication to let you know what needs to be done. more

Michael's Toyota hires the right people to get your job done in the right way. more

We took our car in for a scheduled maintenance check. The service was very friendly and quick. We were told our car would be done in about an hour and a half. We got it back well before that, great fast service! And they washed it which was nice! more

You will never be ignored.You feel like in a big family.Thank you. more

The folks at Michael's Toyota are top Notch! Cody Wise and Ed Wood made the experience very smooth and enjoyable. I love my FJ Cruiser! more

excellent and convenient services more

Great Staff! more

I went to Michael's last week for 30,000 mile service for my Scion. When I arrived there, I soon noticed that all employees were trying to help me if I look I was lost, not hosted and left alone. So far so good. When I was asked if I needed a ride to my work or home, I asked how long the service would take. My advisor was Jason, and he told me it will take a few hours, and if I would come back 3pm, it should be all done by then. So, I asked for a shuttle to go back to my office. He asked me to go to the waiting room, and I was told that the shuttle driver would pick me up there. When the driver showed up, he went to talk to another person who was in the waiting room and was about to take off. So, I said, I needed a ride, too. He said my name wasn't in the list. A bad sign. He mentioned that Justin already forget... So, I went to my office and asked the driver to pick me up at 3pm. He was right on time and was in front of my office precisely at 3pm. When I arrived at Michael's Toyota, I asked Justine if my car was done. He went out and look for my car and came back inside and told me it would take another 5 minutes as my car was being washed. I went to the waiting room again to wait for it. 1.5 hours later, I thought I saw my car coming into the garage, but I wasn't too sure. After another 15 minutes, the car was sitting there, so I went out to check out the license plate. It was mine! I went back to Justine if my car was done, he said yes it was out there. Such a bad estimator and not a good host. It was so ironic as I could feel that they all went to customer service training to service the customers better. He probably didn't go to the training. If the bad experience was because of him while others are doing fine, it is a shame. more

Staff and Service EXCELLENT more

First I have to start by saying our initial buying experience at Michael's was very good. My husband and I came into the dealership interested in purchasing a Sequoia for our growing family and the convenience of getting into the 3rd row that we had read only the Sequoia had. Justin (the sales rep) told us about the new 2014 Highlander that had just started being made with 8 passengers and easy access to the 3rd row like the Sequoia. We have owned an Acura MDX for the past 7 years and after test driving the Highlander we were convinced this would suit our needs without going to enormity of the Sequoia. There was no pressure to purchase that day, but they did make it easy once we decided to purchase, and it has gone down hill from there. We were told our car was in Portland and would be trucked up between the 10-14th of February (we purchased on the 1st). We also purchased a few add ons so that would take an additional day for the service department to add these things. In the coming week and a half we received several communications about our service plan, new parts arriving and congratulatory letters telling us to enjoy the car (that we didn't have), but no other communication as to status. On the 13th my husband finally called the dealership only to be told that snow had delayed the delivery and they expected it in the next day or so. My husband called again today (the 16th) and was told there had been a part recalled so it was still in Kent getting fixed. While obviously weather and recalls are beyond anyones control, communication is not. We were not told once what the status of the car was or that it was delayed. For a company who's motto is "where it's all about you". It hasn't felt like it's been all about us since we walked off the sales lot over 2 weeks ago. I may update this review once we actually get the car, and see how everything else goes, but at this point I would recommend MUCH more communication so that customers aren't wondering what is going on after their purchase is made. more

Lease only with eyes wide open... I don't like giving negative reviews. In fact, I almost never do it. I know that sometimes people make mistakes and that doesn't necessarily reflect on the business as a whole. I'm doing it this time only because my experience does reflect on the way an aspect of the business functions and I am told will continue to function, and so this might just help some of you reading this avoid some losses. \r First the good news: Like the other reviews here say, their service department is great. My wife and I have both leased Priuses there and our experience with the service department was beyond any reproach.\r Now, why I'm writing this. My wife and I both leased Priuses. When our 3-year term was up, we turned in our cars, our salesman in the leasing department looked them over, did not mention anything about the nicks in the bumpers on my car or the high miles on my wife's, and began selling us on another lease, which we both went for. We thought since we were such good customers they were giving us a break, and so we were willingly led into another lease. Several months later we were each contacted by Toyota financial and told we owed big bucks for the nicks and miles. I realize this is not unfair on Toyota's part--that's part of the deal when it comes to a lease--but why did our salesman at Michael's not say a word about any of it when we turned in our cars and he looked them over and took the mileage? Only one reason: he wanted to sell us again.\r This was our mistake. We should have known that Toyota would collect its due. Nonetheless, I would have expected our salesman to be straight with us when we turned in our cars. Had our salesman forewarned us that Toyota would be contacting us about the miles and nicks and how much they would charge us for them, then we could have acted with full information. I would have probably bought my car instead of turning it in and my wife would have gotten a Leaf instead of another Prius. So indeed, that information would have made a difference that would have been a loss to Michael's. So really they are smart. It is more important to get us into another lease than to let us know what we need to know to make an informed decision. \r When I called salesman and told him all this, he just repeated over and over that the dealership has nothing to do with any charges on a car when the lease is done. It's all Toyota Financial. After listening to him ignore my point half a dozen times, I finally gave up. He's not dumb. This is the way they want to do business, and will continue to do business. Maybe this isn't a revelation to anyone else, but it was a wake-up call for us. Hope this helps someone out there. more

Too expensive No discount for old customers more

Service dept is great - friendly and efficient. more

I had a 30K mile service and was satisfied that all work was done as described. more

Fast service! In and out within an hour. more