In reading some of the reviews before mine, I feel compelled to add my comments and opinions about my many stays at the Mandalay and/or The Hotel,We are not wealthy ""whales"" just regular working class.We usually stay 2 times / yr since 2006 or so. Before then we stayed in many of the others,The Rio, Mirage, TI, Flamingo, Riviera, NYNY to name a few some still there, some not.
My wife and I enjoy our stays in Vegas and for us there is no finer experience than the Mandalay Bay.
Unlike the previous reviewers bad experience, I can say with all honesty that the staff and management, from the maid that superbly cleans our suite to room service, front desk and casiino staff, every effort is made to accomdate us during our stays.
It's true that the tram is convenient but we have never had a bad meal or bad service at any of the fine resturants on the Mandalay property(so not much use for the tram). House of Blues is one of our favorites, Noodles, Red,White,Blue, Raffles, Starbucks are on the list as well. Did you know that the best Pastrami or Corned Beef sandwiches are located at the betting parlor Sports Book Grill. There are many other fine restuarants there but you'll have to try them for yourself.
We've had our adult children stay at the Mandalay, I've stayed there by choice during my Real Estate convention in NYNY and My wife of 43 years and I have celebrated many Anniversaries including our 42nd there. Our rooms have always been second to none other that we've ever stayed at. We've seen Mama Mia there and Chicago as well as other M-life attactions, Your Concierge is a great resource to make it happen for you. We've even arrived earlier than normal check-in and when possible they have accomadated us.
So when I read a negative review about the Mandalay I'm reminded that there are always two sides to each story.
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