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Businiess name:
Mandalay Bay Resort & Casino
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Review by:
citysearch c.
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Review content:
Major theft problem at Mandalay Bay.... \r
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I stayed at Mandalay Bay (the ""old"" tower) for a weekend, and outside of having a couple of excellent meals with excellent service at the resort's restaurants, and having not lost any money on the casino floor, the stay was horrible. \r
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The most notable example being that my watch was stolen from my room. Although there is no proof, no one entered the room other than housekeeping during the time in question. I filed a report with the hotel and with the Las Vegas Police Department. The value of the watch was enough that it qualified as grand larceny - a felony. The detective involved also believed it was housekeeping based on the information in the ""lock report"" the casino provided. The suspect was interviewed and his home was searched but to no avail. As far as my experience with Mandalay Bay, they were barely responsive. Although Risk Management called right away and stated they would follow through with the report, once I interfaced with the detective they would not comment after that point. Upon checking out, management at the desk made no effort to assuage my feelings about the situation and commit to any type of action. I'm not sure what that would be, but they certainly seemed more interested in taking care of the next person in line rather than be concerned about my situation. After speaking with my Insurance Agent, it seems apparent that Mandalay Bay has been having some rather serious problems with theft - housekeeping being the prime suspect. I wouldn't doubt that this is a universal problem in Vegas with this economy, but the fact that management was indifferent and uninterested at first, then ultimately completely non-responsive really makes the difference for me. A good hotel would go the extra step to at least show concern and maintain communication throughout the process, and actually take steps to try to retain me as a customer. They certainly had this opportunity but did nothing - not even a phone call. \r
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There's more. The room was actually quite dusty, and several lights actually didn't function. There was a very loud clanking sound each morning which woke us up. The buttons on the remote didn't work. The plumbing was also very poor - I thought the shower head was going to fall off. The pool was ridiculous. Everyone seems to come for the pool at Mandalay Bay, but it was a pathetic experience. They shove in so many lounge chairs its hardly possible to move. If you want a drink, be prepared to wait 30-40 minutes between your order and when you are actually served. And the server will probably not be smiling - they will most likely give you the impression that they hate their job. I could sympathize with that seeing the environment they work in. \r
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I will definitely not go back to Mandalay Bay; and after being a loyal (albeit infrequent) MGM customer for over a decade, I most likely will stay away from all MGM resorts after this experience.\r
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