I stayed at Mandalay Bay for a conference in Sept 05. The look of the hotel was amazing, but from the start, the service left alot to be desired. The room was great, but I expected at least a coffee maker, and micro/fridge for $189. I lost my money in the soda machine after a 3 hour walk on the strip, and called down to the desk, but I was told I would have to go to the cashier in the casino to get a refund. While at the hotel, the employees made no eye contact or bothered to say hello. When departing the hotel, the bellman slammed my luggage into the taxi and broke some of my souvenirs. I expected alot more for the money I paid. I left a comment card with my contact information, and I have not been contacted about my stay.
Pros: bathroom, lobby, conference center
Cons: service, service, service
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