Jon Wayne Heating and Air Conditioning. Here's our experience....\r
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I have a 3-4 year old Carrier unit that has only a year of usage on it. Our house was built in 2006, but no one lived in it for the first two years after it was built. \r
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In June 2009 Jon Wayne came out completed a minor repair to some wiring in the attic. I was leaving town for a week, and my wife wanted the problem fixed right away as it was 100 degrees everyday already. I knew I was being over charged as I am a property adjuster for a major insurance company and I've seen my fair share of AC estimates / invoices. The tech had us sit and listen to his sales pitch for several different service plans we could buy that would get us a discount for future repairs and about additional things he thought we should add to the unit. This lasted for about 30 min before fixing the problem, all while the house was actually getting hotter. This may be what they are trained to do. (My wife's cousin from west Texas owns his on HVAC business and looked at our system when he visited last summer. He made no mention of any additional things we needed and commented that we had a really nice set up.) I paid for the repair since I just wanted to get the unit going again as I had other things to worry about trying to get ready to leave town, and as I was going to have to pay there service call charge anyway. The Jon Wayne tech spent a total of about 20 minutes in the attic on the repair. There charge was $200.00 and they were here for approximately an hour. The average labor rate per hour for HVAC in San Antonio is $67.00. That I know for sure as it is in the estimating system I use to handle claims.\r
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Two weeks later the AC quit working again and we woke up in the middle of the night to hear a rattling sound coming from the return vent. I stayed home from work and hired Flo-Aire Services to come out to the house as I was already displeased with Jon Wayne and was skeptical about why my very new, barely used, and just worked on AC was having problems again so soon. The Flo-Aire tech found that a locking nut that attaches the axle to the housing that the air handler fan sits on had been broken loose. He stated that this nut is put on at the factory where the air handler is manufactured. It has locking threads on it to ensure that it does not come loose. He said that it would not have broken loose on its own. He also said that we would have known long before this if the locking threads had been broken when we moved in a year ago. He was able to re-attach it with a new locking nut, but as the fan blade had rattled around in the housing it was now out of balance. He said that the locking nut there so that it stays in balance and that he could not get it back into perfect balance again after it had been rattled around. I am now looking at having to replace the air handler because eventually, like a tire out of alignment, it will wobble until the welds are broken. The Flo-Aire tech said I have about two months before this happens. I paid $120 for the Flo-Aire visit and he was at the house for an hour and 45 min (mainly because he had to take the air handler out of the attic to his truck to try and get it aligned as best he could and then to had to put it back in the attic). \r
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I am not in any way accusing Jon Wayne Heating and Air Conditioning, or any of its employees, of foul play. I have merely stated the facts about our experience and left out any personal opinion of my own. This review’s intent is to provide information to the consumer in effort to make an educated decision. The reader may make their own assumptions and decisions. \r
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You can find many more reviews about this company by doing an internet search for ""Jon Wayne air conditioning reviews"". \r
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