I received a facial at Indulgence and was very pleased with the service and the facility. I was looking forward to my scheduled massage but was greatly disappointed. I asked for someone with "firm pressure" and was given an appt. I get massages regularly and told the masseuse that I liked more pressure and it never really materialized. It was a very odd massage with periods of no contact at all. When asked by the reception how my massage was I told her that it was "okay" but not at all what I had asked for. The receptionist just said that I would have had to have an entirely different massage to get that. I wasn't asking for deep tissue, I was just asking for a stronger pressure(even a relaxation massage should have the pressure you are accustomed to). This visit was so vastly different from my first visit (where I was happily greeted and really impressed with everything I encountered). Granted I am using one of your "Indulgence Experience Cards", but isn't the whole point of the card to get new business. Reception seemed to be the problem...she just wasn't warm and accomodating like the first time I visited. When I was leaving she curtly asked "do you need something else?". From a business point of view she should have been trying to book my next appt. I'm not giving up....but my two appts. were absolutely night and day from each other.
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