Flow Volkswagen of Durham

I absolutely hate shopping for a car, but our daughter blew out the engine on her car yesterday, so we had to enter the marketplace again. After looking around the internet, we ended up driving a short distance to Southern States Volkswagen. We were met by Keith Hutchins as we walked in the door. This was the beginning of a great shopping experience. Keith is VERY knowledgeable (at least about VWs and football). He took my daughter for a test drive, but unlike most test drives I have taken in the past, he used this opportunity to demonstrate many of the important features of the VW Beetle (like the great braking and road handling capabilities of the car). This was much more effective than simply telling us about the features and was an important sales technique since we were quite interested in making sure our daughter got a safe car. Keith help us a little with the price and we drove off with exactly the right car for our daughter -- thanks Keith!! If you want a fair deal on a great car, go to Southern States VW. more

Before coming to Southern States, we contacted their assistant internet sales manager, Anita, about their inventory of Passat TDIs (these are in high demand and most dealerships only have 1-2 on the lot) and to see if we could get a deal on the sticker price listed on-line. She responded immediately and offered a very fair discount off the advertised sticker price. Because of that, we scheduled a test drive and Keith Hutchins was our sales person. He rocked...he gave us a thorough test drive of both the Passat TDI and the Jetta diesel. He was not only knowledgeable about both vehicles, but during the test drive, he had us do various maneuvers to highlight the handling and safety features of the Passat and Jetta. It was not your typical test drive and that was a very good thing. Keith wasn't pushy or arrogant, as we experienced at other dealerships (e.g., Leith VW in Cary).\r \r We decided to purchase the VW Passat TDI, but they didn't have the color we wanted on the lot. Even so the Passat TDI is selling like hotcakes everywhere, Keith and Anita worked hard and they were able to find a silver Passat TDI in D.C., that was then delivered to Southern States. We worked with Mitch in financing, who is both friendly, enthusiastic and approachable. Plus, he was able to get the financing we wanted.\r \r All in all, everyone at Southern States VW (Keith, Anita, Mitch) were great to work with...I can't say enough good things about them. I encourage you to go there over the other VW dealerships in Raleigh and Cary...at Southern States we got solid information and professionalism. more

Okay, so here I am pulling out of TJMaxx at 6:50 PM on Friday night when my engine light and my EPC light both come on. Yikes! I am from out of town visiting for the weekend with my wife and two small children. I remembered Southern States VW, where my wife used to get her oil changed. I showed at the service door, with no appointment, shortly before 8 AM and met ""Little Ronnie"". My experience was superior. From the moment I showed up to the moment I left, I felt like I was taken care of like a family member. In only two hours, they had diagnosed and replaced the defective part on my 2012 VW CC. I would highly recommend them to anyone!!! Thanks for helping me out in a tough situation! more

Keith-Exceptional, Professional, competent, expedient, & pleasant. Learned my wants & needs quickly-put the deal together Quickly, & Secured a Great deal for me. more

bought a new car here... seek out keith hutchings... he is a kind, thorough, none-pushy salesman who works for you to get a great car, deal and experience! more

they were quick and got the job done in a timely manner more

Come check Rod and Daniel at Southern States VW more

Made the purchase of my new VW Golf easy. Great job guys! more

Southern States is the first dealership where I don't mind having their emblem on the back of our new car. They were great!! more

This was a perfect buying experience from beginning to end. Rod Miller was courteous professional and helpful. The salesman Artur B was the best I have encountered. He was attentive and listened to my needs. His explanation of the car and test drive sold me. He followed up and made me feel important. Handling the paperwork with Chavis was a pleasure as well. I had a thorough explanation of all documents and felt comfortable with the process. I received a visit in the dealership from the general manager and felt a genuine interest in my experience.\r \r I have purchased a lot of cars. This experience by far was the best. I will be back and will send friends and family. Thank you Southern States. more

pleasant and professional more

An excellent experience. I agree with other reviewers about the professionalism of Keith. He's knowledgeable and provided everything needed to make a well informed and comfortable decision. Keith handled our trade with ease, negotiations were pleasant and professional, and we left with our new vehicle, very happy! We recommend Keith and Chavis (the finance guy!) to anyone considering a VW - forget those other guys! more

I will definitely return to Southern States Volkswagen for my future service and (potential) sales needs in the future. more

These folks found me the car I wanted and had it at their store when they promised. Keith Hutchins and Chavis Rachel were gentlemen to deal with. They did not high-pressure me and I felt as if they were enjoying their jobs. I can recommend shopping for a VW with them. more

Good service and not pushy, I was satisfied with my car buying experience. more

I just want to thank Chuck and the service team at SSVW for taking such good care of me and my car! You saved me on such a hot day, and made it cool! I'll be looking for all of you at Cell Block B! more

I just purchased a 2007 New Beetle Convertible from Southern States and was very impressed with Gene Isaac. He was very prompt in responding to emails and I felt no high pressure sales at all. We came to an agreement on the purchase without the hassle back and forth that I have experienced in other delaerships. This had to be the best car buying experience I have ever had. Gene was very thorough in his follow up with me and very knowledgeable about the car. He was able to answer all my questions and more. He took the time to actually show me the features of the car and made sure that I understood how they worked. Never in my car buying experiences have I had a salesman do this for me. If you are in the market for a car, go to Southern States and ask for Gene, you won't be disappointed. more

Recently purchased a car from this dealer. Great customer services and satisfied with our purchase. This was the first time we felt stress free purchase unlike any other dealers that we visited. Definitely I would recommend it those who are looking for a great deal, great car:) more

When we entered the market for a car two factors were most important; coolness of the car and brand quality. For the money, VW was an easy decision because the quality is up there with BMW and Audi, but for some reason VW didn't charge as much for it. We narrowed our search at VW to the Beetle as it satisfied our search factors, but the car we initially took home had a few factory defects. The dealership worked very hard to make things right. In the end, I expected VW HQ to swoop in and give us a new car, but it turned out to be the actual dealership who made things happen. It become very clear that they were sincerely interested in our happiness and make everything right on their own. There was no BS at all, just focus on getting to happiness ASAP. As of today, we are loving our new bug and will continue to buy our cars from Artur at Durham VW. more

I bought a VW Jetta yesterday from Gene Isaac at Southern States VW, and it was the easiest and most pleasant car buying experience I have ever had. Gene was very low pressure....actually no pressure at all, but was very helpful and pleasant and easy to deal with. Everyone else at the dealership was very friendly also. I mentioned to Gene that I had read some unfavorable reviews of their dealership, mostly regarding the service dept, and he actually took me into the service dept and introduced me to those guys. I spoke to Tim Stoneking and he said they were working hard to provide good service and overcome any past issues, and gave me his card and told me that I was welcome to email or call him anytime. This made me feel much better about my future relationship with the service dept. Hopefully I won't be disappointed, but we are definitely off to a good start, and I love my new Jetta! more