When we entered the market for a car two factors were most important; coolness of the car and brand quality. For the money, VW was an easy decision because the quality is up there with BMW and Audi, but for some reason VW didn't charge as much for it. We narrowed our search at VW to the Beetle as it satisfied our search factors, but the car we initially took home had a few factory defects. The dealership worked very hard to make things right. In the end, I expected VW HQ to swoop in and give us a new car, but it turned out to be the actual dealership who made things happen. It become very clear that they were sincerely interested in our happiness and make everything right on their own. There was no BS at all, just focus on getting to happiness ASAP. As of today, we are loving our new bug and will continue to buy our cars from Artur at Durham VW.
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