Dick Van Dyke Appliance World

Aaron did a great job of installing my new range hood; also in a timely manner and was polite. His cohort, Kyle, also was friendly and took care of the paper work, payment. more

Our washer is not yet 4 years old. We have been waiting now for three weeks to get it fixed a third time. This will be the second time the motor will be replaced. Two motors? Seriously! Oh but it is not a lemon unless they have been out 4 times in a year on the same unit. Please! 2 motors in 4 years is a LEMON. 3 services calls in a year is a LEMON! We dont want a second motor under warranty. We want a new machine, not a lemon. Perhaps Henry's will get our service when this poece of $@!#% permanenytl goes out. RESPONSE FROM Dick Van Dyke Appliance World: I’m sorry for the inconvenience the failed motor has caused your family. Our warranty replaces the failed part at no cost to you for 5 years. Our warranty will replace your appliance if you have 4 different mechanical repairs in any 12 month period during the first 5 years of ownership. . I understand your frustration with the mechanical part failing prematurely, but I’m very happy that you have our exclusive 5 year 10 year warranty. The motor replacement repair costs exceed $200.00 every time we repair your washer. If you had purchased your appliance anywhere else the two repairs would have made the repairs cost prohibitive. I appreciate your patronage and hope that when you look at the bigger picture shopping with our company is still the right option. John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Sean was great when installing our new GE Profile dishwasher. He made sure it was working before he left. This was a hard installation because he had to do much work to get our old dishwasher removed. more

All companies make mistakes, it how they handle situation that makes customers return. I had DVD com and replace my water lines on my fridge, never a problem with leaks ever. They did, then I stared seeing discoloration of my floor in front of fridge. I blamed my 4 year old, then I came into find water on the floor. I pulled fridge out for first time since repair and the water lines they replaced had been leaking back there ruining floor seeping under floor and causing discoloration. I sent pictures and was informed to turn it into my insurance company, when I refused they said to call the BBB. Horrible I will NEVER use these people again RESPONSE FROM Dick Van Dyke Appliance World: I apologize that after our conversation you still feel we aren’t standing behind our repair on your refrigerator. I tried to explain that since 4 months had passed since the repair we felt turning it over to your insurance was appropriate. You were adamant that you weren’t going to get your insurance carrier involved. I then recommended you call the better Business Bureau. We recommend the Better Business Bureau because they are an unbiased intermediary to resolve disputes. I explained to you the process was simple and didn’t cost anything. I further explained if the BBB felt we were liable for any damages that we would assume full responsibility. However, you wanted us to pay for everything without question 4 months after we repaired your refrigerator. I apologize for any inconvenience this may have caused you and your family. We look forward to working with the BBB to resolve this dispute. John Shepherd Sr. Vice President Dick Van Dyke Inc. more

Job complete,and clean up done. more

Our salesperson was great. Greg did his very best to make things as good as he could. The delivery service and technician were the problems. Unprofessional representatives that reflected extremely poorly on a fine store with good products. Disappointing. RESPONSE FROM Dick Van Dyke Appliance World: I apologize that our installer didn’t remove all of the tape from around the refrigerator and freezer doors. I was happy to hear that we immediately dispatched out one of our technicians to remove the protective tape. I spoke with the technician and he was unaware that you were dissatisfied with his workmanship. I would like to speak with you at your earliest convenience about your dissatisfaction. I may be reached at (217) 544-8180 opt 2. I look forward to assisting you with this issue. John Shepherd Sr. Vice President Dick Van Dyke Inc. more

I was told they were on their way to install my new microwave so I left work and drove to my house. We should have met about the same time. Waited over an hour as my microwave wasn't on the truck and they had to go pick it up. They should have called and let me know they were going to be late. They did a great job on installing the microwave. I just hated that they didn't let me know they were going to be late. Isn't my time valuable? more

Said it was in stock and would deliver on Mon never got it till Wed. RESPONSE FROM Dick Van Dyke Appliance World: We do apologize for the delay on your order. GE's truck was 2 days later than expected and forced us to re-schedule. We are working with GE to resolve any future issues so that our ETA's are as accurate as humanly possible. We appreciate your patience and will stand behind your new appliance at no additional charge for 5 years on everything and 10 years on the compressor. We appreciate your feedback. Paul Rieken Sales Division Manager Dick Van Dyke Appliance World more

From the day the appliances were picked out to the quick delivery two days later, my stove and fridge were replaced an a very smooth fashion What I thought would be a long process was actually quick and painless along with a good price. more

Lee Huxtable at the Bloomington store was amazing. I needed a double oven in a hurry and he went out of his way to see that I got what I needed. I was having a big dinner party and needed the oven installed ASAP. He took care of arranging the installation team and coming out to measure the existing opening to be sure the oven would fit. The dinner turned out perfectly. Thanks, Joan Vanden Eynden more

I had a refrigerator delivered and the delivery person was on time and assembled the necessary pieces quickly. All of our appliances are purchased from Dick Van Dyke because we know we will be taken care of! more

Always a great experience with Dick Van Dyke. Trustworthy, reliable, quality products that they stand behind every time! more

DVD Appliance World has a really nice team over there. Their salesman was excellent in completing the transaction and the delivery team were the definition of efficient. more

Billy, our salesman at the Champaign store was very helpful. He got our new appliances to us as soon as possible. When our installer came with the appliances, I believe his name was Don but I may be wrong-sorry, he not only moved everything out and the new ones in during a rainstorm, he also left our home in better shape than when he came. He was friendly, professional and a very hard worker. more

Bob Greene and Rick Boldizar were extremely helpful in showing me appliances that would meet my needs in the kitchen. Bob guided me in picking these out and Rick followed up when I decided to purchase them later on in April 2015. (Left a previous review for the installation.) more

Chris from the Decatur store did a great job of removing my 3 kitchen appliances and installing the 3 new ones; he worked hard and efficiently. Also, Mark, who came later that day to adjust my plumbing (associated with the water hook-ups), worked diligently and purposefully and efficiently to improve my service from you. They were both very good service install and repair men! more

We decided we would get the most for our money in terms of service down the road if we needed it, by going with Dick Van Dyke Appliance World. Our salesman was extremely knowledgeable about the products and was not high pressure. Our new Slate stove and microwave are beautiful and both work great - very happy with them. I was notified at 8:30am that the delivery window was 11-5:00pm. Fortunately I was able to work from home that day. Stove installation was around noon with the microwave almost 5:00 - both times I was alerted the installer was on the way. Installers were professional with only one area on the wall with a ding from the microwave installation. They removed our old appliances and placed them in the garage where we requested. more

I recently purchased a new oven and above range microwave from the store in Springfield. Once the appliance were delivered, I was upset to discover the microwave came with absolutely no installation hardware. No bracket, no screws, no bolts. Called the store on 04/27/2015 and informed them of my issue. After getting sent around to different departments I was finally told the missing parts would be ordered and delivered to my house. A week later I am still without parts and now I've received my first bill. I'm basically paying for something I cannot use until these guys get their act together and get me the parts I need. Maybe they should make a "true story" commercial about this experience..... more

Bought washer and drawer and dishwasher. Delivery was timely and both James and Dan were very professional and knowledgeable Very nice young men. more

The person in the store (holly) was excellent. .. she showed us everything we wanted to see and described the appliances and features to us. She did not push us at all to buy a certain brand or model. Financing is great! The guys who came to install the dishwasher and fridge we super nice, quick, and polite. They for sure knew what they were doing. This whole experience had been wonderful and i will for sure recommend dick van dyke to everyone I know! more