Dana's Transmission & Automotive Service

i have gone to thom for every car need i have in every vehicle ive own. i cant express the great service i have had there. i have read some of the reviews and cant believe this is the same place i go to. i have had engine rebuilt, transmission done, starter put in, and a slew of other minor problems. thom is very reliable and has never screwed me over. i recommend him 100% to all my friends and coworkers. more

I will NEVER take another vehicle to this ripoff artist. I was quoted $2,400 to rebuild my transmission. After 5 days without a return call they called to tell me my tranny was done but now theywere telling me my transfer case was shot & it will be another $625 bringing tge total to $3,025. When I went to get my truck he for some reason asked me how old I was. WTF? THENhe told me the total was $3,750. When I told him I wasnt paying that he stayed yelling at me calling me anasty old man. I still refused to pay that much then he told me he was goin to give me a lifetime warranty but now it is only going to be a 2 year warr. I told hi iwas only paying the $3025 plus tax &fluid he said ok then he was going to screw the state out of their cut.(assuming he meant he wasnt going to pay state taxes. Anyway I called him a theif & a liar payed him $3,450 and told him I will never do business with him and tell everyone I know that he is a crooked businessman more

Thom rebuilt the trans on my wifes 02 Jetta, it's never worked this well. Highly reccomend this shop. more

I went to pick up the vehicle that was there and they've misplaced all the engine bolts, who knows where the alternator went, and they were mixed in with parts from another car that was there. After years of trying to convince others that they should use this guy a little more often, I am complete 180 now and will recommend people to stay away from this business. I've heard stories about the overpricing of this place, but can't elaborate due to it being hear-say. My best advice is...if you don't have a transmission problem, don't take your car to a transmission shop. Apparently my unexpected visit to the shop was too much for him to handle, though I was under the impression that he knew I was on my way there, both from contact the night before, and my call before arriving which was received by the office gal. more

I was at Four Wheel Parts in Lynnwood and asked them where I should take my Jeep, They reccommended Danas Transmissiions in Everet. Then I read the reviewws in CitySearch. So today I took my 92 Jeep Wrangler to Tom. He changed all the fluids on the transmission, transfer case, and front & back differentials. This took just under two hours. During that time I talked with Tom quite a bit as he was very busy with walk-in customers and phone calls. Tom was extremely friendly and very open and honest. Price is very fair. I even talked about switching from an auto to a manual transmission and he talked me out of that. A customer walked in and stated that his transmission broke again but wasn't sure if it was still under warrantee. Tom said, ""I've got it covered, it won't cost you anything, even if it's over the mileage warrantee by a little bit !"" Well, my 1992 Dodge P/U truck needed a new clutch. I called my wife and had her drive the truck up to have Tom at Danas Transmissions replace it! After I get that back I am going to get Tom to replace some seals on my Jeep to stop small fluid leaks! You can be confident in Danas Transmission! more

I have never written online reviews before. HOWEVER, I felt compelled to caution folks when searching for a transmission shop. This company is sloppy with their work. They repaired my original problem but created three others in the process. After no way out, they admitted to 2 of the problems, but the third problem, while obvious to the eye, they have refused to fix and they are now ignoring me. I have struggled for several months with this and now I believe the only way out is to just sell my car.....Folks, please do your research when selecting a transmission shop. If you want headaches this company is the one for you....Not Recommended. more

Thom was extremely careful to thoroughly and patiently explain what was wrong with our transmission, what our options were, and what other things he could fix while he had it all taken apart. I compared his quoted prices for the work to other sources, and found that he did the work at a significant discount. When he found a couple other minor problems in the course of his work, he fixed them for free! You can bet that if I ever need transmission work done again, I'll be headed to Dana's. Highly recommended. more

My transmission suddenly went out on my 99 Lexus that I just purchased a year ago. I had my vehicle towed to Dana's Transmission and got an estimate. He gave me an estimate of 3k max. I was afraid, and so I called around to make sure I was not getting ripped off. I called AAMCO, General Transmission, and one other place in Snohomish. I spoke with a fellow from General and told him the quote that I got from Dana's, and he told me that I had better jump on it. I came back and spoke with Thom and said look, please give me an estimate with no B/S. I cannot afford to have any surprises! I have a hard time trusting any mechanic, but Thom was amazing. He kept his word, and I kept mine. My car drives perfect now. I even referred my family members to him, and they were very pleased with the service they got. If you are looking for a fair, honest, and constructive place to take your vehicle, I recommend you take your vehicle to Dana's. The only reason I am writing this is because I wish I found a review like this to at least guide me during that horrible time. more

Very understanding the customer needs and very helpful the best service in Town more

Awesome company!!! Owner is nice and straight forward. Extremely knowledgeable mechanics! more

Best job ever more

Great work more

Owner made me feel very comfortable about the repair gave me a $300 discount, and stands behind the repair. Will highly recommend Dana Transmission to anyone more

Tom & mechanics are friendly to talk with their works are guaranteed, they are honest on their service pricing, explained customers what's going on on your car if it needs more servicing, I could trust their services and highly recommend Dana Transmission to all customers more

I have a pretty black 2003 \r Dodge Ram 1500, im very pickey about my truck. Well my tranny went out. I know it was taking care of cause I bought the truck brand new. I went to Danas and talk to the owner Thom. He was really cool and really explained after driving my truck, what the problem was, 2nd gear gone. His guys rebuilt my tranny, replaced my water pump which was starting to sqweel and replaced the gaskets around my timing cover. Thom and crew took really good care of me, and I will go back and send my freinds to Danas. Thom seems like a stand up guy that doesnt talk smack, Thank You Danas more

Was referred to Danas by my usual auto mechanic. They replaced a transmission & it is still running great. Seemed terribly expensive when I got the quote, but after checking comparable shops, they were right in line. Did the job fairly quickly, got my vehicle back in 3 days. more

My truck began spewing transmission fluid when I backed into the space for my 5th wheeler. I called around and spoke with a few folks at the RV park my wife and I were in, Dana's was the name most mentioned, so I called and talked to Tom. His knowledge of transmissions was amazing, his bedside manor (We were a little upset by the problem), was comforting, and his shop was spotless! While we waited for the tow truck (Dana's paid for the tow also.) I called an talked to a few other shops. No one I spoke with showed the insight, concern, or knowledge Tom displayed. We are home now, without so much as a hiccup on the last leg of our trip. You folks in Everett have a great shop in Dana's! more

Hi, my name is Thom Sheridan, owner and operator of Dana’s Transmission and Automotive Service, Inc. I have worked for Dana’s in one capacity or another for the better part of 2 decades, and today I speak to you, interested reader, in response to some of the less flattering reviews you may find at this site. \r As in even the most farfetched legend or myth, there is always a kernel of truth. The same is true about any review, good or bad, because in both cases the experience was of such a level as to inspire the customer to take his or her valuable time and share their thoughts with anyone who can use a computer. A huge challenge for a business owner today is the old axiom learned in ones first years dealing with the public; a happy customer will tell a few of his friends and refer some who may ask for help, but an unhappy customer will tell anyone who will listen how bad their experience was. Today that is multiplied a thousand fold, and there are no restrictions to what can be posted on the internet. \r I am sorry anyone would feel strongly enough to vent with such rancor as I have read, and try as I may my memory of an incident is substantially different from that portrayed. Nonetheless, I read these comments with an eye toward change within myself, how could I have dealt differently in a given circumstance. Somewhere between my being, a follower of Charles Manson and Mahatma Gandhi is the truth. I do my best to see that truth and pray to be more conscious of my reactions to difficult situations as they may present themselves in the future. \r Every person in my life is a kind of mirror, some are magic, some are revealing reflections that I can learn from, and some are out of a circus funhouse. Whatever the case they are all fragile and important in their own ways, but in my shop, they are all the most important thing my business can have; Customers, and they deserve the best I have to offer. Thank you for taking the time to hear me out and consider the other side of the story. \r \r Thom \r more

I created avoid.danas.transmission@gmailcom. What a disaster. I can only be happy that I went to Dana's for a relatively small job. I stopped by and talked to them before scheduling the car to be worked on. The mechanics in the back are pretty knowledgeable. The owner and receptionist are a disaster. I had my classic car that I built when I was 14 in their shop for drive line work. I finally called after a week and asked if they'd looked at it. Receptionist promised to call me back in 2 hours to let me know the diagnosis. No call. The next day, I stopped in without calling. The car was sitting outside and he said ""it's done!"". I looked at the wall where a poster hung saying ""Your consumer rights are to be notified before any modification of your vehicle."" I had given them a few parts that I'd bought and next he said they weren't able to find the rest of the replacement parts, so they put on used parts from ""upstairs."" I was upset when he told me that this part is also, non-servicable. They should have called me in the first place, especially when replacing it with a part that could never be serviced. I paid and left, just happy to get my classic car back without damage. I got home and popped the trunk, expecting to find the parts I'd given them (that they didn't use). They weren't there. I called them and said ""my parts must be sitting on the mechanics bench or something. After talking to the mechanic, the receptionist said ""this is embarrassing, but there's been some miscommunication between the manager, myself, and mechanic. He wouldn't let me come back for a refund because he needed ""to talk to accounting to figure out how to refund."" When I went in the next day, I asked that the owner was there, hoping to get an apology and refund for the part I gave them to use. When I got there, they were prepared for battle. When I repeated the things above to the owner, he had no mercy. He said ""I do a million dollars in business in this shop each year, what do you do? I don't have time for these little $500 jobs when I've got cars that need $2500 in work done. I took time out of my day to find your part and you complain about that?"" When I explained that I was really only upset about 1) lack of communication 2) not informing me of the repair 3) not telling me that the used part could never be serviced and 4) that they charged me for A PART I GAVE THEM. He didn't care. He yelled and paced for quite a while. So, the final straw was when we finally agreed to refund the part that I gave them and be done with it... they told me they'd mixed up prices originally between the part I gave them and another part. They refunded me the ""correct price"" ($50) instead of what they'd charged me ($150). I'm still looking for ways to more significantly spread the word of their dishonesty and lack of integrity. If you have ideas or questions, send me an email at avoid.danas.transmission@gmailcom. more

My first experience with Dana's came when I purchased a car for my wife at a local used car lot. The car needed a timing belt installed and the VW dealer suggested that we install a water pump too at the same time since they seem to go out fairly regularly. After getting a price from the VW dealer, we decided to call the car lot where we bought the car. They suggested we take it to Dana's. Since our previous mechanic had quit the business, we followed the car lots advice. Dana's fixed the problem (very inexpensively too!). The bill came to $200 less than the quote and they put in a higher grade pump than original equipment! Then my car engine went bad, I took it to the cheapest place to have them install a used engine. I got what I paid for. It is now at Dana's getting fixed. Dana's didn't rag on about the hacks that installed the engine (they refused to talk badly about another mechanic), but they hold to their estimates and do great work. They tell us what needs to be done, what should be done and give us the choice about when to do it. They even gave me pointers about some corrections that need to be done on my car when I do the brakes myself. We couldn't be happier and send everyone we know to them. Pros: Great service, good work, great prices, honest Cons: a little slower than I would hope more