Thom was extremely careful to thoroughly and patiently explain what was wrong with our transmission, what our options were, and what other things he could fix while he had it all taken apart. I compared his quoted prices for the work to other sources, and found that he did the work at a significant discount. When he found a couple other minor problems in the course of his work, he fixed them for free!
You can bet that if I ever need transmission work done again, I'll be headed to Dana's. Highly recommended.
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