Complete Women's Care Center

Sorry...had to teach a class......So, I was saying that my arduous research was rewarded when I found a website that referred to Dr. Hardwick Smith, who turned out to be a real gem! This is the kind of woman/wife/mother you want to have doing such a sensitive procedure as this kind of personal corrective work! Her candor about my expected discomfort level was spot-on, and her before and after pictures of anatomical and functional improvements left NO questions unanswered! Smart and unhurried, articulate as well as a good listener, Dr. Hardwick resonated with me as the best choice for the job I had in mind. Her super -competent LVR Consultant/ Practice Administrator Nora G organized my out -of -state complications with professional finesse, sensitivity, and an amazing anticipation of details. ..even gave me her cell phone number for after hours calls!! The atmosphere at CWCC is cetainly one of the highest standards of caring professionalism; I was so impressed. (ps: the walls of the wait salon as well as the interiors are covered with art of the most loving, beautiful examples of strong femininity, echoing the real tone of what I experienced there.) Pam and Jennifer and the accessable doctors on staff are the kind of support people you want to have as your mentors as you navigate your health changes. They are the kind of women we want our daughters to emulate. And, it feels like they could be the kind of girlfriends you would want to share chocolate with on a hard day!\r \r If you need LVR, do your homework. Get your research straight and set up a consultation with some smart questions. Be picky, be clear, and be nice. Dr. Hardwick Smith is too good to just let me come back up here without another follow-up, so I will be flying back to Texas again next month. But I like that kind of perfectionism....it makes for the best of results, and that's what I wanted. Pros: excellent experience more

I am VERY surprised at any negative review for Sara Jurney!!!! She delivered my son 7yrs ago. I was young and the pregnancy was a bit of a surprise. I credit Sara for being not only an amazing doctor but, a friend. She was there for me every step of the way, right down to the very last moment. I couldn't have asked for a more gentle and compassionate doctor to guide me thru the most amazing experience of my life!!!! I not only trust her with my body, emotions, and baby, I trust her enough to have refered several of my friends to her. I hope any one reading these reviews will take in consideration that some people are just simply NEVER pleased and will go to great lengths to make sure EVEYO \r NE knows it. \r \r \r more

I have nothing but sincere respect and admiration for Dr. Susan Hardwick-Smith!\r When I met her in 1999, I knew I had struck gold. Her genuine concern and decision-making on my behalf enabled me to relax during my pregnancy and simply enjoy it - without having to have my 'guard up' for fear of bad care. I let her make all the decisions - from when it was time to induce (due to pregnancy-related high b. pressure) to other concerns.\r \r I loved her straight talk! When my b. pressure was taken by her nurse at the time - she noted that sitting up it would high, while laying on my left side would cause it to be normal. The nurse told Dr. Hardwick-Smith something like ""it's normal when she lays on her left side"" ... to which Dr. HS responded ""Yeah, well if we could go through life lying on our left side, that would be great, but we can't..."" She then explained how it would be in my baby's best interest to stay at the hospital and be induced. I was already 37 weeks and my baby was full term. (Wasn't that a great line? ""If we could go through life lying on our left side..."" I love that line!)\r \r My daughter was perfectly healthy - and so was I - thanks to Dr. Susan!\r \r ... which leads me up to 2008... admittedly, I had gotten lazy in my care and had let years pass without being examined. I was tempted to find an OB/Gyn out by where I live - far Northwest - but something told me to stick with Dr. HS... good thing! She found a large polyp that needed to be removed. Had I gone to anyone else who may have insisted on doing surgery on me, I would have had to frankly tell them that I needed to see my 'real' doc for this! Dr. Susan!\r \r Doctor, if you ever read this, just know that I (along with a lot of Houstonians) feel that you and your practice are the best Houston has to offer! \r \r Your excellent care and exceptional decision-making makes shy and apprehensive people like me feel very comfortable and relaxed that we're being treated by the best. Houston is lucky to have you. Pros: The most intelligent, caring, compassionate, non-rushed practice in Houston Cons: People who feel that the best isn't worth waiting for in office or by appt. more

I am writing this review as someone who doesn't like going to the doctor. I never went to the ob/gyn until I was 23 and newly married. My husband and I made an appointment and were randomly assigned to Dr. Beard. We were scheduled for the next day after we called. \r \r We went in and were able to talk to Dr. Beard about the problem we were having, and she was very compassionate and kind when she listened. I didn't feel rushed or like I was bothering her. When she did the exam, she did it as painless as she could. I mentioned during my exam that my periods were extremely heavy and irregular. Dr. Beard immediately asked me more questions about it, and recommended testing me for polycystic ovary syndrome (PCOS). \r \r Through several tests and exams, she confirmed the diagnoses. She gave me an information packet about it and answered every question I had about what it was, whether I could still have children, and the new medications I would be taking. When I told her I didn't want to take the birth control pill for religious reasons, she was very nice and said there were other options - she actually worked with me to find a medication I would be ok with taking!\r \r Thanks to Dr. Beard listening to me and discovering this, I am now on a medication that lets me have regular periods and one that helps me lose weight (weight control is related to PCOS). I am very grateful to her for being so patient and compassionate, and I would recommend her to anyone who is looking for an Ob/gyn! Pros: Waiting room, the doctors and nurses. more

Dr. Sara Jurney is the greastest Dr. there is. I feel truly blessed to have found her and that she delivered both of my children. She was nothing but kind, considerate and helpful each time we went in. My pregnancies were complicated by HBP and she worked with us so we could deliver two healthy children. I don't believe a word of the other reviews and it saddens me that people might believe them. I would recommend her to anyone and I have! more

I am writing to respond to the reviews from the following: 10/28/08 by kellim80, 5/28/08 by boxerchick, and 9/29/08 by BabyBoy8lb9oz. Let me begin by saying that I am greatly surprised and saddened by these reviews. Federal law protecting the confidentiality of patient information constrains me from providing details regarding patient treatment. Out of respect of these rules, and out of respect for these patients, I will not provide a detailed response to the reviews. However, while I have compassion for these patients, the reviews are not accurate. I would not treat patients in such manner. I place the highest priority upon my patients? care and treatment. I have not treated patients rudely or unethically. I believe my record and reputation among both patients and health care professionals bears this out. If these patients would like to contact me personally to discuss their experience, I would be happy to speak with them about it. \r \r Sincerely,\r Dr. Sara Jurney\r Complete Women's Care Center more

Amazing customer service, especially Esmeralda, she was so helpful and went out of her way to make things easier for me. All the staff is great, and so are the doctors. Pros: excellent doctors, great staff more

The service here is by far the best of any other doctor (in any field) that I have ever been to. I receive a call back within a few hours any time that I need to leave a message with the nurse, Dr. Hardwick-Smith is very clear and personable, and the facility is very clean. As long as I live in Houston, I will continue to be a patient here. Pros: Great service, Clean facility more

Having a surgery isn't the best thing to do, but when it's in the convenience of your doctors office it much more relaxing. From the nursing staff to how fast the procedure went by it was great. I recommend having this abletion to any women who suffers from heavy, painful bleeding. Dr.Hardwick was great from holding my hand to explaining the whole procedure. Its been two months now and I feel great. Thank you to the surgery team and Dr.Hardwick ... I FEEL GREAT ! Pros: IN HOUSE SURGERY more

I wanted Houston to know that this is a great facility and a great office. I visited this office on several occasions and wanted to thank Dr.Jurney and her office for being so friendly and helpful. I had many concerns and she (Dr.Jurney) answered them very detailed. I would like to thank her nurse for being so educated to start this process of my wonderful care and the front desk for creating such a warm and inviting atmosphere. Everyone made me feel so comfortable considering the level of concern I had with my medical issues. THANKS AGAIN COMPLETE WOMENS CARE CENTER !! Pros: PROFESSIONALISM AND COMPASSION Cons: parking more

I wanted to write a review on Complete Women's Care Center because I loved my doctor there. I was new to the practice so I was scheduled with Dr. Lisa Beard and let me say I was so impressed with her. She took her time with me, answered any and all of my questions and then explained her process and what she does as a doctor. I loved her! Her nurses were sweet and very personable too. \r Unfortunately it went down hill from there. After my visit I was sent over to get lab work done and had to wait which was fine, I know I am not their only patient. While I was waiting is where I got to see a whole other side to the office. I sat on a little couch outside the lab next to an office of a lady who played her voicemail on her speaker phone while her door was open, and then she called a few people back on speaker phone so that the entire world could hear. Then she called and called and called a busy number what had to have been 100 times until she got through, all on speaker. It gets better; she called a lady by the name of Crystal about 10 times and again all on speaker. I could not believe it! This office is so nice, very upscale and then when you are taken to the back and it all changes. But here is the kicker of them all. Now when I am waiting to check out, this same women (I now can only figure is the office manager) tells the front desk girl that if she can not get people checked in faster she will take her chair away so that when she does it standing up it will motivate her to move faster. I can tell you all of us waiting that day was embarrassed for that little girl and shocked at the level of unprofessionalism of that lady. That lady had no regard for anyone but herself!!! I do not like those types of people and I do not feel I should pay a practice that pays a lady to embarrass and harass employees, which means now I will have to find another doc and that makes me sad. It?s a shame because Dr Beard and her staff was great! Pros: Dr Beard Cons: Office Manager more

I am writing this review to say THANKYOU!!! Thankyou for your time and care through out my pregnancy. I could not have found a better doctor. Its unfornuate I found you on my 3rd and final child but thats ok I enjoyed this experience with such a phenomenal doctor. I swithced to Dr.Jurney after some terrible experiences with my last ob/gyn and not only received great care, a great doctor but can truly say I have a friend.!! Pros: Great Doctor Cons: parking more

I logged on here to write a great review of my doctor and all I can say is wow! I can't believe anyone would say anything negative about this office, I have been a patient here for years and have never had a bad experience. I love my doctor and have spent plenty of time in the office since I have had 2 babies with her. They are certainly very busy since they are so popular and the wating room is usually hopping, but I have never waited more than 30 minutes and have been happy to do so. The waiting room is lovely and the front desk staff have always been pleasant and efficient. I am sure the receptionist must have a bad day sometimes ,unfortunately it sounds like the comments below reflect one of those days. It's sad since these are obviously very unusual events and readers may get the wrong impression. I feel like the nurses treat me like a friend, they know each patient personally after a while and it seem so comfortable and warm. Now 2 years after my last baby I went recent for an annual exam and they still remember me, ask about my family and job, ask to see my baby pictures... you can just tell they really care. I have seen Dr HS's nurse practitioner Brandi several times and she is lovely, and can see patients the same day if you can't get in to see the doctor. Incidentally I was there the week after the hurricane and they were obviously very short staffed. I could not believe they were even open, Dr. HS told me that none of the doctors had power and they all still came in to see their patients, even though they had no nurses and only one receptionist. Anyone who would complain about the level of service they got that week is crazy! These ladies are super dedicated and I guess you can't please everyone but I would venture to guess that 99% of their patients would rave about them, but there is always that 1% that you can't please. Unfortunately that 1% always makes the most noise and good news doesn't spread as fast as bad, sad but true. Pros: Great doctors, staff that knows who you are Cons: Med center traffic, nothing else more

If you are looking for caring docs this is the place to be. I was referred to Complete by my sister who said that Dr. Hardwick was amazing, she has seen her for 5 years. The day i wanted to come in she was in surgery but I was offered to see Dr.Beard. I was leary as my sister really spoke highly of Dr.Hardwick, but my experience with Dr.beard was wonderful she is so caring and listened to me she didnt rush me out of the room as most doctors do. I love that she took time out of her busy schedule to hold my hand ! THANK YOU ... I had to brag on my new doc... Pros: caring doctor Cons: small wait well worth it more

My first experience with Complete Womens Care couldn't have been better. My appt started on time and Dr. Hardwick-Smith was kind, compassionate and spent a fair amount of time with me. \r \r When I became pregnant, I called and made another appointment. Unfortunately, my appointment fell in the week after the Hurricane. When I called to see if the office was open, the recorded message said it was not open. All week, that message was left up even though the office was open. When i finally became desperate to talk with a human, I chose the leave a message with the answering system operator. Suprisingly, the receptionist answered the phone and when I told her about the message left on the phone, she dismissed it as me calling when the office was closed. When I told her I called several times a day at various times, she outright said that wasn't the case. I was shocked and disappointed by the attitude. I asked when i could come in to get an appointment and she put me on hold for 20 minutes. I hung up thinking she forgot me. I called back the next day to try and get a different receptionist and an appointment. I got an appointment, but it was scheduled two weeks out. The appointment was later cancelled by the office because Dr. Hardwick-Smith was going to be in surgery. I asked to make another appointment for my first OB appointment and the receptionist said that Dr. H-S does not see her new OB people anyway, it was the Nurse Practitioner who would be seeing me and she didn't know why I was scheduled with Dr. H-S in the first place. So, I asked to come in my appointment day to see the NP and she said the next available appointment would be another 5 weeks!!!!!!! I will be 14 weeks pregnant by then and have never seen a doctor. I told the receptionist that I was not ok with that because I have had daily bleeding and she just said she was sorry, but that is the next available appointment. I am scared and feel abandoned by this group. Pros: If you can get an appointment, there is little wait time Cons: Office staff, lack of communication between staff and patients, no appts available in a reasonable time more

I just finished my first round of acne treatments with the Isolaz laser and I can't believe how great my face looks! I have tried every treatment in the book and this really works. I first read about this laser in Vogue about 3 months ago and thought I had to try it and boy am I glad I did! Within 3 treatments my skin looked so much better! The aesthetician here is very good at explaining the treatments and what to expect and she was right! I loved that she did not over sell with promises that she could not keep. The whole process was painless and very easy. Even the redness from the break-outs are gone! It's amazing! I will be back! Pros: EVERYTHING more

Hi,\r I'm a mother of 3 daughters, and Dr Jurney delivered my last baby in 06. She was expecting the same year as me, I remmeber she was back to work at my 6 week check up. There is not enough good things I can say about her,and the staff there. I would like to say her, the staff, and the other doctors were the best I have ever been to. I was in my second trimester when I wanted a different doctor, and I was able to be seen by Dr Jurney. She treated me as if this was my first pregnancy, and took the time to answer all my questions. I never waited for more than 5-10 minutes to be seen. The best part of experience was 6 week visit. I didn't have a sitter so I brought along my 6 week old 4, and 8 year old with me. I really had wanted to start my birth control that day, because I knew how hard it would be to find a sitter for one day. Dr jurney had all the staff help with the girls, and a nurse care for the baby, so I could get my birth control started. She also saved me another copay. There is no other office I have ever been to that would have done that. I have referred several friends, and family to Dr Jurney that were all pleased be their visit. Please go meet the doctors,and decide for your self. I'm a patient of Dr Jurney's since 06.Dr Jurney, and her staff are the best. \r Sincerly,\r Annette Trevino- a current patient Pros: very child friendly more

I read these reviews from time to time but really am here to defend my doctor. I started as a new patient approximately 7 years ago. Since then, Complete Womens Care has grown; so yes I have had to wait but I don't mind the wait after all I get great care and trust Dr. Hardwick-Smith with my life. She has always been so caring even taking the time out to answer all my questions even at 4 am. As a new pregnant mommy I was really scared and didnt know what to expect. Dr. Hardwick-Smith took the time out to hold a conversation with me at 4 am. I dont know about you but I am pretty grumpy at 4 am. i really think doctors get taken for granted and people dont realize how hard they really work being on call and having to leave in the middle of the night is definately not something I would do. I have to give two thumbs up for dedicated doctors such as Dr.Hardwick-Smith. Thank you Dr.Hardwick for not being selfish and caring for not only me but hundreds even thousand of people you run across each day.. Pros: Great Docs and Great Care Cons: none more

Dr Hardwick-Smith is great and as for the comment below, I for one have no problem waiting for the best doctor in town. I had to wait a few weeks for my first appointment and I thought this was a great sign. The reason why these women have a full waiting room is that everyone wants to see them and for good reason. They really care about their patients, they are smart and thoughtful and treat each patient as an individual. I know if I am waiting it is because Dr Hardwick-Smith is not treating the patient before me like a number and hustling her out the door. Whenever I have extra questions or need more time Dr Hardwick-Smith stays with me until we have completely talked through my problem, and she always ask ""is there anything else I can do for you?"" before she walks out the door. She never acts rushed or looks at her watch like many other busy doctors. When I am in labor I know she will be there for me and the patients in the office will have to wait. Brandi, her nurse practitioner is wonderful and caring and I have no problem seeing her if Dr. HS is out, they are a great team. As far as I know there are no really popular ob/gyn offices in the country where you don't have to wait at times, that is the nature of the business and if they saw fewer patients you would have to wait for years to get in at all! These ladies are doing a fantastic job, as doctors, business women and mothers, and I am proud to be a patient! Pros: Caring doctors, treat everyone as an individual more

I couldn't find a way to delete my review, only edit it. I had a negative experience with Dr. Hardwick-Smith but she has since apologized. I will say this, before settling on a OB/GYN to handle your pregnancy, it'd be best to schedule a meet and greet and go over all of your expectations and birth preferences before you begin care. There is no way to know if it's going to be a good fit unless you have a very detailed visit beforehand. Going by online recommendations is no way to decided on something so important, especially if you are having a baby. The only qualified judge of what you want in a physician and their office is you. Giving birth to a baby is one of those life events that's worth every effort to ensure your happiness. more