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Burnsville Trailer Hitch

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3550 Highway 13 W
Burnsville, MN 55337

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(952) 894-8895
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Reviews
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Best

I called them on Wednesday, June 30th 2011. They were very nice and up front on the phone. I was able to get a hitch on my van that Thursday right before the 4th of July weekend....

Worst

You would think that a business that has been around since 1986 would not only offer a free written estimate of charges before they do the work, you would think that they would in...

THIS IS A COMPANY I WOULD RECOMMEND!!! 7/6/2011

I called them on Wednesday, June 30th 2011. They were very nice and up front on the phone. I was able to get a hitch on my van that Thursday right before the 4th of July weekend. One of the things that made me feel that they were above on customer service is: When I dropped off my van the night before, they parked it securely in their building. I didn't even have to ask. I will for sure use them again!!! more

Great Trailer Hitch installation 3/24/2010

Burnsville Trailer Hitch is a great place to go and have a trailer hitch installed. Turnaround time is quick and prices are more than competitive. more

HORRIBLE CUSTOMER SERVICE!!!!!! 9/4/2009

I went there on a holiday weekend with an appt. to come in from my understanding BEFORE 1 so they put on a new hitch. They turned me away because it was 15 minutes before 1 and their weekend getaway could not be put off for an additional 1/2 hour longer - so instead they lost out of a sale and also someone who will make sure that there crappy customer service is well known - they really should be careful as you never know what bridge you just burned. Where someone works or who they know goes a LONG way in this world..... Pros: On Hwy 13 Cons: have edged everyone else out - so you have no choice more

Get a Written Estimate First or Pay the Price! 4/9/2009

You would think that a business that has been around since 1986 would not only offer a free written estimate of charges before they do the work, you would think that they would insist on it. The week prior to the installation of the hitch I requested a price quote by email. The reply stated that the owner was on vacation and that I should call for an estimate. I was quoted $232, and with tax I figured it would be $247, $2 more than the other quote I had from a source that I considered not to be reliable. When I tried to make an appointment I was told that they don't accept appointments. It's first come first serve. Not real consumer friendly. The following week I brought the car in and had the hitch installed, and the bill was $311. When confronted, the owner repeatedly insisted that it was all my fault. He insisted that his employees would never have quoted me a price of $232 even though he was never a part of that telephone conversation. He insisted that I ""miss-heard"" the quote or confused the quote with other quotes. The only other quote I had was a total price without a break down of charges. I accepted my responsibility in not getting a written quote in advance. I told him that I would not file a complaint with an organization that collects this kind of information because I didn't have the documentation to support it. I told him I would take the loss and pay the bill, but that I would tell everyone I know about my experience with his business. In retrospect I think it was a ""bait and switch"" even though it may not have been intended to be that way. Burnsville Trailer Hitch is a dealer for four different hitches. Rigid Hitch is the most expensive one. I think the quote that brought me in to the store was a quote for a lower priced hitch. So the bottom line is that this company does nice work, but you should insist on a written price quote in advance. If you don't get it in advance, you should walk away. Pros: They did a nice job. Cons: It cost more than I was lead to believe. more

Great place to get hitched 8/27/2007

Installed a hitch on my minivan in about the same time it takes U-Haul to answer the phone. Expert work, knowledgable people. more
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Burnsville Trailer Hitch

Owner Message
  • Burnsville Trailer Hitch has over 1,200 hitches in stock and has been in business for over 38 years, so you can count on them for all of your trailer hitch sales, service and installation needs. We are a locally owned and operated business serving the Twin Cities, MN area, and we are dedicated to providing a superior level of service to each of our customers.

    We also provide professional repairs and service to trailers.

    Most hitches can be installed while you wait, on Class 1 through 5 trailers.

    Our products include:

  • Equalizer hitches
  • 5th wheel and goosenecks
  • Trailer brakes
  • Tow bars
  • Wiring for lights
  • Bike Racks & Carriers
  • WeatherTech floor mat liners

    Customers return to us because we give great service in a timely manner. We also install tool boxes, nerf bars and truck bed covers.

    Give us a call today for a free estimate!

Additional information
  • Hours: Mon-Fri 8am-5pm, Sat 8am-12pm
  • Payments: Cash, Discover, Visa, Master Card
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