I called them on Wednesday, June 30th 2011. They were very nice and up front on the phone. I was able to get a hitch on my van that Thursday right before the 4th of July weekend. One of the things that made me feel that they were above on customer service is: When I dropped off my van the night before, they parked it securely in their building. I didn't even have to ask. I will for sure use them again!!!
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