Autopark Honda

The GOOD! We ended up having 2 different salespeople which was fine. The first salesperson did great but had found a different job while we were waiting on our new van to come in. Dewayne Noble was the salesperson that we ended up making the purchase from when we went back to do the paperwork and pick up our new Odyssey. Dewayne was great to work with. He made sure everything for us went smoothly. He took the extra time to go over some of the features of the van for us before we left with it that day. Dewayne gets 5 stars! The BAD! We went to Autopark looking for a new Odyssey. We found out from our 1st salesperson whose name I will not mention since they no longer work there, that there was a shortage on parts because of the Japan earthquake and this is causing a shortage on all vehicle production. There was only about 3 Odysseys on the lot, none with the equipment package we wanted. The 1st sales manager we talked to, don't remember his name, told us that there was 1 or 2 with the correct package coming in in a few weeks but not our first choice in color, and we could reserve one of them if we wished. We did that because it appeared that they were in really short supply and high demand. We were told by the 1st sales manager that we could apply for the special financing now and hold the rate until our van came in, so we did. We were not told UP FRONT, but should have been, that we needed to negotiate a selling price and sign a purchase agreement that day even though we would not be held liable for the purchase if we changed our mind. At this time our 1st sales manager was only willing to come off the MSRP $500 which I told him was not good enough especially for repeat customers which we were. He gave us the impression that he was doing us a favor at $500 off and that he could sell them ever day at MSRP since they were in short supply, take it or leave it. A few days later we decided to take our name off the van from Autopark and do business somewhere else. We checked with other local and distant Honda dealers and all of them were willing to come off the price a lot more than Autopark but no one had an Odyssey like we wanted coming in and didn't know when they would get one. About a week or so later just by chance, my wife got on Edmunds website and saw that Autopark was supposed to have the exact van we wanted on the lot or coming in. My wife called and talked to a different sales manager, the 2nd one at Autopark. He offered us a lot more off the MSRP, gave us the special interest rate we had qualified for in the beginning and told us there was a van in our favorite color and preferred package coming in soon if we wanted to put our name on that one. He also informed us that Honda shuts down or had shut down all production for 2 weeks in July, no wonder the vehicle shortage! So we very reluctantly put our name on that van and ended up purchasing it when it came in. Not sure why we didn't get that offer off the MSRP in the beginning from the first sales manager when I told him $500 wasn't good enough!!! At least we ended up with the color and package we really wanted even though it was an extremely irritating 2 or 3 week process!! This is why I am only giving an overall 2 stars and in no way reflects the great job our salesperson Dewayne did as I mentioned before. Good luck if you decide to purchase from Autopark. "No Games No Gimmicks always the lowest price" right???? more

The GOOD! We ended up having 2 different salespeople which was fine. The first salesperson did great but had found a different job while we were waiting on our new van to come in. Dewayne Noble was the salesperson that we ended up making the purchase from when we went back to do the paperwork and pick up our new Odyssey. Dewayne was great to work with. He made sure everything for us went smoothly. He took the extra time to go over some of the features of the van for us before we left with it that day. Dewayne gets 5 stars! The BAD! We went to Autopark looking for a new Odyssey. We found out from our 1st salesperson whose name I will not mention since they no longer work there, that there was a shortage on parts because of the Japan earthquake and this is causing a shortage on all vehicle production. There was only about 3 Odysseys on the lot, none with the equipment package we wanted. The 1st sales manager we talked to, don't remember his name, told us that there was 1 or 2 with the correct package coming in in a few weeks but not our first choice in color, and we could reserve one of them if we wished. We did that because it appeared that they were in really short supply and high demand. We were told by the 1st sales manager that we could apply for the special financing now and hold the rate until our van came in, so we did. We were not told UP FRONT, but should have been, that we needed to negotiate a selling price and sign a purchase agreement that day even though we would not be held liable for the purchase if we changed our mind. At this time our 1st sales manager was only willing to come off the MSRP $500 which I told him was not good enough especially for repeat customers which we were. He gave us the impression that he was doing us a favor at $500 off and that he could sell them ever day at MSRP since they were in short supply, take it or leave it. A few days later we decided to take our name off the van from Autopark and do business somewhere else. We checked with other local and distant Honda dealers and all of them were willing to come off the price a lot more than Autopark but no one had an Odyssey like we wanted coming in and didn't know when they would get one. About a week or so later just by chance, my wife got on Edmunds website and saw that Autopark was supposed to have the exact van we wanted on the lot or coming in. My wife called and talked to a different sales manager, the 2nd one at Autopark. He offered us a lot more off the MSRP, gave us the special interest rate we had qualified for in the beginning and told us there was a van in our favorite color and preferred package coming in soon if we wanted to put our name on that one. He also informed us that Honda shuts down or had shut down all production for 2 weeks in July, no wonder the vehicle shortage! So we very reluctantly put our name on that van and ended up purchasing it when it came in. Not sure why we didn't get that offer off the MSRP in the beginning from the first sales manager when I told him $500 wasn't good enough!!! At least we ended up with the color and package we really wanted even though it was an extremely irritating 2 or 3 week process!! This is why I am only giving an overall 2 stars and in no way reflects the great job our salesperson Dewayne did as I mentioned before. Good luck if you decide to purchase from Autopark. ""No Games No Gimmicks always the lowest price"" right???? more

Three days ago I had that dreaded car breakdown that was going to cost more than a thousand to repair. My Honda Civic was 9 years old. Auto Park was kind enough to see me without an appointment as I was a traveler from out of state. While mulling over what to do, while they tried to order the part needed, I decided to look at new cars. I am very grateful that the salesman, the Service Manager directed me to was Charlie Bruce. Though it was a long process, I am extremely happy with the outcome - A 2011 HONDA FIT SPORT in my driveway. Charlie spent time getting to know me and answered every question I had. I felt like he was my advocate. I am very pleased and would recommend anyone desiring the very best in service and salesmanship see Charlie Bruce. Mary Ellen Arrington more

Three days ago I had that dreaded car breakdown that was going to cost more than a thousand to repair. My Honda Civic was 9 years old. Auto Park was kind enough to see me without an appointment as I was a traveler from out of state. While mulling over what to do, while they tried to order the part needed, I decided to look at new cars. I am very grateful that the salesman, the Service Manager directed me to was Charlie Bruce.\r Though it was a long process, I am extremely happy with the outcome - A 2011 HONDA FIT SPORT in my driveway. Charlie spent time getting to know me and answered every question I had. I felt like he was my advocate. I am very pleased and would recommend anyone desiring the very best in service and salesmanship see Charlie Bruce. Mary Ellen Arrington more

I recently bought a new Honda Odyssey from Autopark in Cary, NC after surveying all local Honda dealerships for best price and experience. I was very pleased to have met and worked with Melvin Wooten at Autopark. After conversing with a few local area Honda dealerships, the no-pressure approach of Melvin's was a pleasant and welcomed surprise. As others have also posted, Melvin went the extra distance to assist in all avenues of the purchase. He was always available to answer any questions through-out the process. And it was a process! No fault of Autopark's but during June-July the Odyssey stock across all dealerships was very limited due to parts shortage at the U.S. plants. I had to wait + 3 weeks for my Odyssey, but Melvin kept me abreast of our car's status the entire time without prompting him. And even though I live +30 minutes from Autopark with other Honda dealerships much closer, the buying experience with Melvin was worth the trip. I high recommend you seek out Melvin Wooten for your next Honda purchase. You will be treated well and made as comfortable as possible through-out the car buying process. more

I recently bought a new Honda Odyssey from Autopark in Cary, NC after surveying all local Honda dealerships for best price and experience. I was very pleased to have met and worked with Melvin Wooten at Autopark. After conversing with a few local area Honda dealerships, the no-pressure approach of Melvin's was a pleasant and welcomed surprise. As others have also posted, Melvin went the extra distance to assist in all avenues of the purchase. He was always available to answer any questions through-out the process. And it was a process! No fault of Autopark's but during June-July the Odyssey stock across all dealerships was very limited due to parts shortage at the U.S. plants. I had to wait + 3 weeks for my Odyssey, but Melvin kept me abreast of our car's status the entire time without prompting him. And even though I live +30 minutes from Autopark with other Honda dealerships much closer, the buying experience with Melvin was worth the trip. I high recommend you seek out Melvin Wooten for your next Honda purchase. You will be treated well and made as comfortable as possible through-out the car buying process. more

We just bought a CRV and Accord from Melvin...he was able to master that delicate balance between trying to make a sale (as we all need to make a living) and providing us with sincere and honest recommendations...Melvin went the xtra mile in all matters and we never felt pressured...on the contrary we felt like having a friend on our side trying to get us into the best possible choice...I would recommend Melvin with my eyes closed to anyone in search for a superb buying experience and top notch service...I just wish all car salesmen were like him...until next one...I need to look no further... more

We just bought a CRV and Accord from Melvin...he was able to master that delicate balance between trying to make a sale (as we all need to make a living) and providing us with sincere and honest recommendations...Melvin went the xtra mile in all matters and we never felt pressured...on the contrary we felt like having a friend on our side trying to get us into the best possible choice...I would recommend Melvin with my eyes closed to anyone in search for a superb buying experience and top notch service...I just wish all car salesmen were like him...until next one...I need to look no further... more

I recently purchased a Honda Fit from Auto Park Honda after a less than satisfying experience with Crown Honda in Durham. Chris Kenney was extremely helpful, personable, professional, knowledgeable and did not pressure us. We actually purchased on a Sunday and they were short staffed which made for a very long process, but the convenience of being able to do it on a Sunday made it worthwhile. This is my 3rd purchase from this dealership and have always been treated with respect. I got a very fair allowance for my trade in and appreciated the no haggle policy. Would highly recommend this dealership and Chris to anyone. more

I recently purchased a Honda Fit from Auto Park Honda after a less than satisfying experience with Crown Honda in Durham. Chris Kenney was extremely helpful, personable, professional, knowledgeable and did not pressure us. We actually purchased on a Sunday and they were short staffed which made for a very long process, but the convenience of being able to do it on a Sunday made it worthwhile. This is my 3rd purchase from this dealership and have always been treated with respect. I got a very fair allowance for my trade in and appreciated the no haggle policy. Would highly recommend this dealership and Chris to anyone. more

Car buying is not on my list of favorite things to do but I did have a pleasant experience at Autopark with Malik Moss. He was very personable and worked hard to get me the car I wanted AND the price I wanted. He was not a pressure salesman and surprisingly neither was his business manager. All in all as pleasurable an experience as car buying can be! more

Car buying is not on my list of favorite things to do but I did have a pleasant experience at Autopark with Malik Moss. He was very personable and worked hard to get me the car I wanted AND the price I wanted. He was not a pressure salesman and surprisingly neither was his business manager. All in all as pleasurable an experience as car buying can be! more

After going to another Honda dealership where they didnt help us at all, all they really said was we dont speak spanish instead of, ""just wait here a minute and we will try to find someone that can help you"". so after going through that we decided to go to Auto Park Honda. My story is sooooo amazing because im 18 yrs old and this was my first time buying a new car and it felt like it was a walk in the park, relaxing and easy, with the help of luis and not only him but as well as Dwght Perry. So we get out of our Pt Cruiser and as soon as my family and i walk to the door Dwght says"" how can i help you guys today"" and my sister says you know what i think we are in the wrong place, we will go to the one across the street. so Dwght immediately says well hold on im going to bring someone that speaks spanish so he can help you guys decide if you guys should stya here or go to the other place. so Luis comes up and from there we said you know what this i sthe place and today or tomorrow i will be walkin out of here with a new car. For my first time i think the experience was great.. Thanx to Luis more

After going to another Honda dealership where they didnt help us at all, all they really said was we dont speak spanish instead of, "just wait here a minute and we will try to find someone that can help you". so after going through that we decided to go to Auto Park Honda. My story is sooooo amazing because im 18 yrs old and this was my first time buying a new car and it felt like it was a walk in the park, relaxing and easy, with the help of luis and not only him but as well as Dwght Perry. So we get out of our Pt Cruiser and as soon as my family and i walk to the door Dwght says" how can i help you guys today" and my sister says you know what i think we are in the wrong place, we will go to the one across the street. so Dwght immediately says well hold on im going to bring someone that speaks spanish so he can help you guys decide if you guys should stya here or go to the other place. so Luis comes up and from there we said you know what this i sthe place and today or tomorrow i will be walkin out of here with a new car. For my first time i think the experience was great.. Thanx to Luis more

Haggle free is where you'll be with Charlie Bruce at Auto Park Honda in Cary. This is our second purchase in 6 years and he is still on top of his game; to be exact he's the top salesman at Auto Park Honda. I just hope he'll be around for our next purchase. Thank you, Mr. Charlie Bruce! more

Haggle free is where you'll be with Charlie Bruce at Auto Park Honda in Cary. This is our second purchase in 6 years and he is still on top of his game; to be exact he's the top salesman at Auto Park Honda. I just hope he'll be around for our next purchase. Thank you, Mr. Charlie Bruce! more

Melvin was sure a lot of help in deciding about the Honda Insight. He knew the car inside and out and even talked about the possible problems. The paperwork went fast and smooth and he had us driving in no time at all. He actually moved our stuff from the Honda Fit to the new Insight for us. I have his cell phone (provided by him) and was told to call anytime for anything. Thanks so much Melvin. more

Melvin was sure a lot of help in deciding about the Honda Insight. He knew the car inside and out and even talked about the possible problems. The paperwork went fast and smooth and he had us driving in no time at all. He actually moved our stuff from the Honda Fit to the new Insight for us. I have his cell phone (provided by him) and was told to call anytime for anything. Thanks so much Melvin. more

After going to about 5 dealerships and trying to negotiate a sale, we are so glad we wound up working with Jon Choi at Auto Park Honda. He knew everything we needed to know about the Honda Odyssey. He is the opposite of the typical "car salesman" you wanna run away from. He even helped us with our bags, stroller, car seat, and baby during the time we were there! Furthermore, he really worked with the manager to get us the very best deal. Do yourself a favor and don't waste your time at other dealerships like we did. Head to Cary and ask for Jon! more

After going to about 5 dealerships and trying to negotiate a sale, we are so glad we wound up working with Jon Choi at Auto Park Honda. He knew everything we needed to know about the Honda Odyssey. He is the opposite of the typical ""car salesman"" you wanna run away from. He even helped us with our bags, stroller, car seat, and baby during the time we were there! Furthermore, he really worked with the manager to get us the very best deal. Do yourself a favor and don't waste your time at other dealerships like we did. Head to Cary and ask for Jon! more