AUTOS DIRECT ONLINE

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5330 SMITH RD
Brook Park, OH 44142

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(440) 290-5294
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Reviews
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Best

I called about a car, Lexus RX400 H, under 100k miles. We were looking for a specific vehicle Black Onyx loaded, navi system, premium stereo, power lift gate, voice controls, and ...

Worst

I had an okay experience doing business with Auto Direct Online. Everyone was very helpful and financing was easy to figure out. Jeff was all about answering my mom?s questions as...

Autos Direct Online 2/1/2012

My experience at the dealership was a very nice and pleasant. It was easy to get all the information and answers to the questions that I needed. The overall condition of the vehicle is excellent. In the Finance Department, Rollie was very helpful, and understanding. Jeff is a great salesman and was very helpful! My experience doing business was great overall I have nothing but good things to say. more
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Mercedes 1/31/2012

Bought a 2006 Mercedes c230 and I am quite happy. Clean car and a good price. Thanks Jeff more
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Great Experience! 1/27/2012

I had an okay experience doing business with Auto Direct Online. Everyone was very helpful and financing was easy to figure out. Jeff was all about answering my mom?s questions as well as mine. I ended up with a 2004 New Beetle Convertible as my first car. They offered me a great warranty for 2 years that covers nearly everything. Especially electrical issues since New Beetles are known for them. They were willing to work with us on a monthly payment as well. I learned plenty of new things while doing business with Jeff because after all it was my first car purchase. However, on the way back to Kent, OH in my Beetle I noticed it was having trouble shifting and was lurching when i accelerated and stopped. In low gears I found my self clenching the steering wheel hoping I wouldn't jerk the car into someone else's bumper. I am nervous about fixing the car and very sad because I thought I had made a great decision. Turns out Autos Direct Online sells defective cars. I wish I would have been provided more gas during the test drive to notice the jerking. Service and financing are great here, but make sure you know what you're paying for. more
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Selling defective cars 1/21/2012

I recently bought a honda odyssey van, after being shipped to me the transmission was not working properly and failed totally in a couple of weeks. Cost thousands to fix, AUTOS DIRECT ONLINE refused to help at all and just stuck me with a defective vehicle. STAY AWAY FROM THIS DEALER. more
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Fantastic Job Auto's direct!! 1/18/2012

I bought an 06 Nissan Maxima from Auto's Direct and I couldn't be happier with it. The car was in EXCELLENT condition and the price was just as awesome! I was so nervous in the beginning because I'm from PA and I have never been out of the state let alone a large purchase from the internet. I spoke with Dan and he put me at ease right from the start. It was such an easy process from the deposit to the pick up, and everything went according to the plan. They picked me up from the airport, even offered me lunch, which was even more impressive. They made a believer out of me and I will be back in the future. Good job guys! Thanks again for your efforts~ Kylie more
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Phenominal Experience! 1/16/2012

My name is Jaylynn and I was really impressed with the variety in selection and the cars were very well priced. I purchased an 08 SAAB that was absolutely clean inside and out. I was treated with respect and felt very confident doing business with them. The car was everything I expected and more! I couldn?t possibly have had a better experience all the way around. The purchase from start to finish was professional, and very efficient. Thanks Auto?s Direct! BRAVO! more
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Deceptive Dealer! AVOID at all costs! 1/14/2012

The dealership knowingly sold me my vehicle, with prior knowledge vehicle defaults.. When contacted, Autos Direct Online, refused to work with me on any level, in regards to correcting the problem. My emails went without response. Every time I attempted to call, I got the runaround or no answer. FINALLY I spoke to the owner himself. He stated ""You signed an As-Is contract, there's nothing you can do; go ahead and try to sue me! I've had over 100 lawsuits filed against me and have won them all...good luck!"".. then abruptly hung up on me. If that isn't unprofessional, I don't know what is. Be VERY wary. AVOID. Save your self the hassle as well as save your $$. more
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Best car shopping experience ever! The only dealership I am 12/31/2011

My name is Karen Schroeder and I purchased a 2007 Mercedes GL450 from Autos Direct Online in November. The car looks brand new and the price was fantastic!! My salesman, JEFF, was extremely helpful throughout the entire car buying process. The dealership had just purchased the car and they only had a few pictures of it online. When I asked JEFF for more pictures of the interior, I had ten e-mailed to me within 20 minutes. JEFF was also able to work around my schedule. With two little kids at home it is difficult to go to an actual dealership. I called his cell phone at 9:45 PM at night (I wasn?t even sure if he would answer!!) ? He did and he answered all of my questions and didn?t make me feel rushed at all. I?ve had the vehicle two months and can honestly say ADO is the best place to buy a car. more
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Friendly and Accommodating 12/29/2011

Shopping with Autos Direct Online was a great experience. Our salesman, Jeff Payne was open to our needs and worked with us to give us what we wanted. Since we traveled some distance and didn't want to make the drive back at another time, Jeff made sure we were able to buy and take the car with us. We love the car we bought--a 2007 Toyota Matrix. Margaret O. more
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Great Used Car Purchasing Experience! 12/29/2011

Buying our car from Autos Direct Online was a very easy, process. No pressure to buy and we were treated well. The car was better than expected and we were very pleased with our purchase. Would do business with them again. more
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Best car shopping experience ever! 12/27/2011

Needing to find a vehicle quickly, my husband and I began to search on line. Within 20 minutes we found a Nissan Xterra at Autos Direct Online. The Xterra had all the features we were looking for and at a very reasonable price. Our salesman, Dan Caldwell, helped to make this purchase extremely easy and everything was delivered as promised and on time. Our mechanic stated this SUV was a ""gem"" and we love driving it!. We have recommended Autos Direct Online to friends and family . more
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Good price and fair treatment after the sale 12/26/2011

Dan showed compassion and concern with a very critical customer in me. He was always responsive and worked in my favor when little things came up after the sale regarding the purchased vehicle. Educate yourself and know what you are purchasing to get the best deal. You cannot separate sales and service...it's all in the details! more
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Autos Direct Online 12/25/2011

Great place to buy a car. I bought a volkswagen Jetta. Great car for a great price. I would highly recommend this place! Juan was very helpful more
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great prices 12/9/2011

this place has the best prices ever, the staff are nice and very helpful. I bought an 07 jeep for a very cheap price and could not be happier. this car is mint! thx jaun for all the help. more
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Autos direct online 12/8/2011

I purchase a car from Juan 3 weeks ago. At first I was very skeptical but then when I finally went in Juan showed me around at all the cars and was very polite he guide me to the car that fits me the best. I was very satisfied with my 2005 Audi. more
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Wonderful experience with autos direct online 12/6/2011

My experience with Autos direct Online was wonderful. I am from Savoy, IL and I was nervous to buy online at first but we had a mechanic check out the car and it was everything we had hoped for. I would highly reccomend this company. more
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Great deal 12/1/2011

My girlfriend and I bought a Jeep from Autos Direct Online and our salesman Dan made it a great experience. The price was great as well as the service. Would highly recommend! more
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If you want a great price, look here 12/1/2011

My husband and I just bought a Honda Odyssey from Juan at Autos Direct and we loved it. Their great prices were matched with excellent service to make the perfect car buying experience. We highly recommend Autos direct. more
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Best Experience Ever 11/30/2011

Of all the cars I have purchased, this experience was hands down the best. The staff was very eager to help with anything that we needed. They were all very helpful in all aspects of the deal, from the test drive to the financing. Dan was very understanding of my eagerness to get my new Jeep and helped us to take it home as soon as possible. i have already and would continue to recomend Autos Direct Online to family and friends! The ars were nice and the prices were great. There were no pushy salespeople, they we all straight forward and honest which made our experience even better! more
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Thanks Juan 11/29/2011

We found our Durango on Ebay and even though we were hesitant to spend that kind of money on a vehicle we had never seen, Juan was reassuring and helpful. He was willing to work with our schedule to come and look at and eventually purchase our car. We would highly recommend him and Autos Direct Online! more
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