|
Review content:
Wow make reservations 2 weeks out for mother's day, arrive, valet car, go inside and they have no reservations. Someone called to confirm the 10 person reservation 2 times the week of mother's day. They find the reservation at Petey Brown's 30 minutes after we sit in the small lobby. Apparently, They were full, yet made the reservations in another restaurant on the property, but never passed that information on. Talk to manager, he tries to say that the food is the same there and it would be the same. Only reason we chose Oystercatchers as to any other brunch in Tampa was for mother's day was the view. He then suggests we can sit outside in the 95 degree weather. That would have been awesome for my 88 year old grand mother.
Then the food and beverage manager chimes up with the same answers as the manager as to how the food is the same inside petey's as at Oystercatchers. As we should be glad to sit in the lobby of the Grand Hyatt instead of the view of the bay at Oystercatcher's, where we made the reservations. So she says she will get us a shuttle to the hotel for our new accommodations.
She proceeds to open the door for us to leave, as a shuttle pulls up. She shuts the door behind us and as the shuttle pulls away. When we go inside to ask for another shuttle, she is nowhere to be found. Now my whole family, 88 year old grandmother and all are standing in 95 degree weather.
I get my car out of valet, drive to the hotel and send a shuttle to get my family. Thankfully the bellmen and valet department have a little sense as to try and fix a problem that their hotel staff created.
We sit down to eat an hour after our reservation, and find that they have given us a 20% discount for their screw up. That 20% discount went right out the window when we got the bill and saw that they had charged full price for the 2 children at the table.
I had to go and get another shuttle to take my family back to Oystercatchers to get their car out of valet, The service and pride shown by the staff of Oystercatchers, and the food and beverage department should deter even a thought of wasting a cent in that HOTEL.
I don't think that the fly in my water was on purpose, but who knows at this point, so I just pushed the glass to the center of the table.
If you want to be treated as a person at the Grand Hyatt of Tampa, I suggest driving your car to the valet staff, have them park your car, and when they return, give them your ticket, get you car back and drive to the Crab Shack!
Pros: View
Cons: staff
|