I called one day and Pat came out the next morning. It wasn't an emergency, but we were unable to use one of our bathroom sinks and it was inconvenient. Pat had a replacement for the broken part and replaced it quickly. While he was here I mentioned that the piping under our kitchen sink was tilted up rather than down. He said he'd really like to see THAT. He replaced piping so that it would drain properly. He also said that he couldn't believe a plumber would do that. We appeciated the extra attention to detail. He explained everything so that we would know what he was doing and why. Reasonable cost, too.
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