the ""salespeople"" here are all jewelry designers and good ones. They aren't out to push their items as much as to help you find what you need. I've had two rings, a set of earrings, and a necklace done here (not all at once), and for each one, I felt like the staff took time to find out what I really wanted.
Pros: pretty designs, good staff, custom work
Cons: takes some time
more