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Walnut Creek Ford

4.7
161 reviews
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id: 3950
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1800 N Main St
Walnut Creek, CA 94596

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(925) 932-2900
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Reviews
( 124 )
( 32 )
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Best

been coming to WC Ford for service since 1993. Very professional.

Worst

On Sept 18th, I need a spare set of Keys, MAXINE TAYLOR quotes me $60, TWO HOURS later, I get my car back and the invoice #639491 for $320.20 !!!

Friendly and responsive service 1/9/2014

I am pleased with the service, but not with the car. I have a 2013 C-Max and have been in for battery problems 3 times and chassis rattle (clunking) 1 time and the noise is back. I do not believe this car was ready for prime time. When you buy a new car you expect it to be trouble-free for at least two years (my Avalon has 160,000 miles trouble-free - no parts replaced other than brakes and tires). If you want a Ford, I would definitely recommend Walnut Creek Ford. Not sure I will buy another Ford, though. more
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customer service 1/6/2014

Great group. The customer service has been great. Everyone that i have dealt with has been very pleasant and professional. more
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Service Responsiveness 1/6/2014

The Walnut Creek Ford service organization is top notch. more
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Friendly service 1/2/2014

Service dept kept at it until they fixed the issue. Great job! more
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wait time 12/31/2013

Never have to wait too long for my car to be fixed. more
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Courtesy 12/30/2013

The service adviser was polite and helpful. more
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excellent service 12/30/2013

my first dealings with Walnut Creek Ford's service dept. was top notch, great attention to detail, keeping me informed etc. more
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Great service, as always 12/30/2013

Easy drop off, got a call as soon as the work was complete and they helped me retrieve my vehicle a little after closing time add I'd forgotten to inform then I was going to be late more
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No nonsense, straight-forward communications. Great customer responsiveness. 12/29/2013

I came in with pretty good knowledge, but some lingering questions. Ruth Brown (and "Team Walnut Creek Ford") answered every question I had, gave me plenty of opportunity to get comfortable with my car purchase decision - and could not have been more responsive. All in all, a great customer experience. more
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replace battery 12/29/2013

Identified and corrected the issue but was surprised that the failed battery was not identified the week earlier as the vehicle was in for service( oil change and system checks) more
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Good & Friendly 12/28/2013

Friendly service advisor and thorough service. more
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Superior Customer Service 12/28/2013

Whenever I go in to Walnut Creek Ford for whatever reason, they treat you as if they truly care about you and work to the best of their ability to resolve your issue ASAP the first time, and they follow up with you later to be sure all is still okay. These guys (and gals) are great! more
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great Service 12/28/2013

They always provide quick and great service. more
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Walnut Creek FORD - STAY AWAY ! 9/18/2010

On Sept 18th, I need a spare set of Keys, MAXINE TAYLOR quotes me $60, TWO HOURS later, I get my car back and the invoice #639491 for $320.20 !!! more
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