Walnut Creek Ford

I always receive consistently good service at Walnut Creek Ford. They get my service completed in a timely manner, and keep me posted on progress as needed by phone. I usually wait on site for my repairs, but I am glad that they have local shuttle service as well (have used that a few times) Friendly and competent service managers and staff. more

Repairs are good but expensive, +$1,125 for a fuel pump. Had to return the vehicle to have a vent hose reattached that was forgotten by the mechanic. Service Managers work hard to please the customer and I will return for future maintenance. more

great service more

Your service has always been great! I wrote about three paragraphs a couple weeks ago that you apparently did not get. I think the finance guy mislead me when I purchased the vehicle. I had asked him to give me the same warranties that I had on the Expedition I bought. When my Fusion broke down on the way to Tahoe, I found out I only had "maintenance" to 100,000 miles. I told him (with my wife as a witness) that I didn't want to have to worry about any costly repairs while I was still making payments. Well $1600 later and three wasted days stuck in Carson City NV, I found out I wasn't given the warranties I thought I paid for. And the. Carson City Ford dealership SUCKS! Although I didn't even rate them because; being out of a permanent job for two years, I didn't want to do it to someone else. I talked to Ford as you probably know. They gave me an extended 36,000 mile warranty to try to appease me. Last time I looked I didn't even see that! I will have to call them again! Although that doesn't do much for the cost or the inconvenience of what I went through. Your service department is the only thing I am giving 5 stars for. That is the ONLY department I would recommend! I'm still pissed and that was July! more

Great Service Thanks a lot more

Mark and Brian in internet sales were great to work with! more

Great service and the staff are great! more

I live person answers they phone. Service department knows their stuff. more

Efficient, friendly and on time. more

Efficient and friendly more

The team there provided excellent service and got the work done very quickly. more

Will use them again. more

I have had all of my personal vehicles serviced at Walnut Creek Ford since 1979. I have never had any bad service or problems. Keep up the Excellent Service! more

From the time that they told me I needed to bring in the car to when I picked it up the people were extremely professional. It was a great experience! more

Staff are friendly, service is good. Just wish I was given consideration on my battery warranty. more

They were quick and responsive. Washed my car, and had it back to me in no time. more

good service more

They take pride in doing the job right. They replaced my rear brake pads and made sure they were done correctly. Also, asked that I take it back after a week for them to inspect and asked me if I noticed anything the time I was driving my car. more

they try very hard to accomodate schedule requests and are very attentive more

I have been a customer of WC Ford for many years, having bought my last 3 cars there. The service has always been great - Quick, reasonably priced and ONLY what is needed at the time. But the people there are so darn nice. They're helpful, polite and always do what they say they're going to do. The work has always been done when promised or sooner. If all dealer service departments were this good, private mechanics would have a tough time staying in business! more