Unique Air Services

Unique Air Services did a full install on my house. The work originally performed went well. The follow-ups were kind of terrible. They failed inspection the first time, so the inspector gave them a list to complete. They came back out and still did not complete everything. It will not pass this next time either because they did not finish. It will be three rounds of coming back. more

I knew my old system was on its last leg. I was babying it, keeping the thermostat up and reading my meter every day. Jon came out and educated me on AC and I had the unit installed the next day. I now am able to have the house cooler and I am still using between 30 to 35% less electricity (kwh). I don't need to read my meter every day but I am because I get so excited when I see how little I am using. I will not be afraid to open next months electric bill. more

Again Ray did a great job in explaining the different contracts and services available. I will be getting a quote on a new water heater soon. Thank you for treating my home like your own! more

Unique Air Services installed three air conditioners in our home over the last couple years. The technician who sold us the first unit initially said he would be available all the time if we had any problems, but we called and called and called and never got a response from him. Everyone else has been very nice and responsive. The technicians are efficient and knowledgeable when they come in and keep the work space clean. I am very pleased the work Unique Air Services technicians have done for us and I highly recommend the company. more

I started using Unique Air Services about a month ago. I had a 25+ year old HVAC system in the house, and needed to have the whole system replaced. Unique Air Services has been like family to me. For every question that I had, they came and asked me what I needed. I've already recommended them to a bunch of my friends. more

My 80 year mother is without air conditioning once again within a 4 month period after having a new unit put in by Unique. This is the third attempt to get this AC unit going. Last month a service rep called her and scared her into getting a $900 anti mold light. After trying to get a service call out to her today, the disorganization and challenges with dealing with the service center could not have been more painful. I asked to speak with a Manager, who of course was out to lunch. And was told that I could get a call withing 24 hours. I hope and pray that happens, I cannot be more horrified of the poor quality and service Unique has turned into. PLEASE keep my Mom in your prayers that she will be helped soon. Fr. Joseph more

Unique Air Services did a great job servicing my A/C unit as well as responding to a mistake they made. They have serviced my unit a number of times, but the last time they came out they ended up having some sort of issue with a tube that wasn't large enough. When my A/C shut off that evening, they came right out and were working well into the night to try and fix things. They couldn't fix the problem that day, but came back immediately the next morning to finish up. I may have had to go without air for a night, but Unique Air Services' promptness to respond to my needs and the diligence with which they worked to remedy the problem was more than enough to earn them 5-stars across the board. more

Unique Air Services replaced my whole air conditioning system. They were very accommodating, and explained everything thoroughly. There prices were a little bit above what I had expected, but their service was worth it. I would use them again. more

As soon as Unique Air Services got the contract signed, they went from being very quick and serious to doing things whenever it was convenient for them. There were some things that they were supposed to take care of at the end of the job, and for some reason that dragged on. It took three tries. more

When we needed a new air conditioner, my wife and I decided on using Unique Air Services and they were great. They showed up on time, had the whole crew out here so they could finish the job quickly, and the unit they put in has been functioning perfectly. The prices were reasonable and competitive, and I highly recommend them! more

We had a new heat/air system installed. The gentlemen who installed it were very professional and cleaned thoroughly after the insrallation. Then Unique sent out an inspector to make sure sure everything was installed properly. They worked with us to find a unit in our price range. I would highly recommend them. more

Ray was a very good representative of your company and informed me of all things done in his work on my property. I am very, very pleased with all aspects of this appointment. more

We have been in this house for the past 8 years, and since day one, I knew that the a/c duct work was not correct. Exactly why it wasn't correct, I didn't know but I had my suspicions. During this time I have had no less than a dozen different a/c companies advise me as to what the problem was. They all told me I needed a new air handler and compressor, which I already knew, a few suggested I add more air returns, 2 suggested I change the system to a 2 unit program, not possible due to attic constraints, but not one of these companies bothered to review the duct work SIZE. My last call was to Unique Air Services. My Comfort Advisor, John Furdell arrived early, and we sat down to talk. I was immediately impressed with John's knowledge of the industry. His knowledge of the various manufactures and where the parts and equipment for the different companies were being made and assembled was fascinating. It didn't take long for me to understand that the unit I had researched on line, was really not the best suit for our home. Once John was able to understand my concern...that very little air flow was getting to the back and master side of the house, he immediately could see what the problem was. Originally, the 1989 house was not properly ducted; I had 3 ton duct work with a 5 ton unit. No wonder my bills were sky high. John suggested that all the air returns be changed from the floor to the ceiling, and new grill work installed through out. We worked together for about 4 hours, but this was the best 4 hours I've spent solving a recurring problem...who to trust with my air system. Unique Air Systems' 63 years of continuous service in the tri county area, along with their employment requirements gave me the added sense of security I needed to make the commitment and sign the contract. This was NO inexpensive process. However, in Florida, you get what you pay for, and anyone who has every written a check to the a/c repairman, and not knowing exactly what was done, if anything, know what i'm talking about. I know Unique Air Systems will be by my side anytime I have a need or question about the system. They really are Unique! With out hesitation, I would recommend this company to anyone who wants the peace of mind to know that they are getting the best a/c equipment, installers and service that money can buy. and that they are not going to be ripped off.. Many thanks to the hard working young men who did my installation. Your work will forever be appreciated by my family for years to come. Sincerely, Dianne Pullan RESPONSE FROM Unique Air Services: Dear Ms. Pullan, Thank you very much for your awesome comment! We try our best to leave our customers fully satisfied with our services, and your compliments make the effort worthwhile. I've personally passed on your praise to Jon and his manager, Darren as well as to our entire team here at Unique. Customer service is our highest priority, and we will continue to provide you with the level of personal attention that you have described. Unique prides itself on our superior quality of work, our professionalism and our excellent customer service. As you so graciously mentioned, Unique WILL be there for you should you ever need us! I realize your time is valuable, so I sincerely appreciate the time you took to post your positive comments here on Customer Lobby for prospective customers to see. We truly appreciate your business. Thank you again, Mike Montgomery & The Entire Unique Team more

The Service Tech (Ryan 273844) arrived early in my appointment window which worked out well for me. He was very pleasant and professional. He installed a new thermostat and did a general check of the whole system. I was especially pleased that he did not pressure me to buy the more expensive thermostat, as some techs I have had in the past would have done. It's techs like him that make me stay with Unique. Keep up the good work. RESPONSE FROM Unique Air Services: Thank you very much for your awesome comment! We try our best to leave our customers fully satisfied with our services, and your compliments make the effort worthwhile. I've personally passed on your praise to Ryan and his manager, Bob as well as to our entire team here at Unique. Customer service is our highest priority, and we will continue to provide you with the level of personal attention that you have graciously described. Unique prides itself on our superior quality of work, our professionalism and our excellent customer service. I realize your time is valuable, so I sincerely appreciate the time you took to post your positive comments here on Customer Lobby for prospective customers to see. We truly appreciate your business. Thank you again, Mike Montgomery & The Entire Unique Team more

Brian did a great job installing my new hot water heater. He was efficient and made certain that the pipes were well insulated. I have used Unique Air to service and replace HVAC components for over a decade. Dianne in the service department is the very best. Thanks, Melinda and the rest of the team. more

Great work to replace 17 year old system with new Daikin 18 s system, lots of custom fitting required but they did it all. Many thanks..........js RESPONSE FROM Unique Air Services: Thank you very much for your kind feedback. We try our best to leave our customers fully satisfied with our services, and your compliments make the effort worthwhile. As a company that has been around for over 60 years, we have found the best marketing source to be through word of mouth, and more recently with online reviews. I realize your time is valuable, so I sincerely appreciate the time you took to post your positive comments here on Customer Lobby for prospective customers to see. We truly appreciate your business. Thank you again, Mike Montgomery & The Entire Unique Team more

Called mid-day about a hot water issue. Brian arrived in short order and we knew immediately he was experienced and would work on our behalf. We knew a new hot water heater was probably the answer. But Brian went through the process of determining what was wrong, and explained things along the way. Excellent, professional service. New HWH installed same day. Thank you! more

Appreciate Lukas' insistence. Condensate drain stopped up on common line between four condo units. Working with the other condo homeowners, he was able to vacuum/clear out finally the drain. Good job! more

Jay, the technician that you sent for our service, is a credit to your company. He not only showed excellent technical ability, but he explained everything he did clearly, and was friendly, courteous, and professional. more

I was very happy with the service provided today. more