Trashy Roots Salon

I have to say that I am VERY disappointed and upset that in the previous comment that was submit, there is a response by "Trashy Roots Owners" that underhandedly implies that reviews that are not positive are not honest. That being said, I'll do my best to express my critical review of my last visit to the salon. I was one of the many customers who had an appointment with one of the three hairstylists that no longer work there, and my notification was sent in an e-mail with my e-mail address exposed. My experience as a receptionist is that when a mass e-mail needs to be sent, you create a group with the e-mails hidden or you add all your e-mails to the BCC line. I had to call to see who had replaced my hairstylist, and when I did, my call was met with a voice who was filled with attitude. I got to my appointment, and my stylist was nice but she did a bad job on the highlight touch-up. She used the words "oops" and "sorry" way too much, got glops of bleach on other strands, and fidgted with the foils too much. In the end, you can still see a quarter inch and more of roots on my hair. I was doing this to get my hair a different punky color, but at the end of all that, they didn't even have enough of the hair color I wanted to cover the highlighted strands. It's not like my stylist didn't know I wanted this color, but she hadnt checked before the service started, something my old stylist had a habit of doing. I got foil slapped on my face during the highlight process, water and shampoo in my ear during the rinse, and then, without asking me first, my stylist was going to substitute another color blend for the one I wanted. I was being a positivist throughtout this whole ordeal, even after I paid the $130+ for a service that used to cost me less than that. I went away hating my hair. I'm writing this review because I was not happy and not impressed with my service. Being a returning customer who gave close to a $1k in business in half the time this salon has been open, I will not go back again for bad attitudes and bad service. The appointment could have been handled better from start to finish, more care and tact could have been used when answering my concern, and my highlight service could have been referred to a more experienced stylist if it had been explained to me what needed to be done. But what gets me more about all this is that my review will most likely be noted by the management that I'm a "disgruntled employee" instead of what I really am...a disappointed customer. Pros: Great when I started going there Cons: Very bad service at the end more

I have been going to Trashy Roots since last fall and I love the place and loved my stylist Irene. She has been helping me get my hair back into shape after a nightmare cut I got elsewhere. I got online tonight to look up the phone number to call for a trim and saw that Irene was fired. What to do.....I guess I can call and get the other girl that was right next to her (Julie maybe) - I see she's not there either. So what to do now? Just when I found a stylist who really did good things w/my hair, she's gone. I'm hoping someone else will post something about the new stylists so I can try one. I really liked the atmosphere there and the prices are great. I hate finding a good sylist and salon and then they're gone - without knowing where they went. Pros: Loved everything Cons: Who do I use now more

I recently moved to Round Rock from LA and I must admit it was a little shocking at first. After asking three strangers who did their hair and the answer was Trashy Roots, I was convinced. I went in and received upscale service from a small town salon. I loved it. Thanks for taking away my Trashy Roots and giving my hair a home. Gina was my stylist, however I would trust anyone there. Thanks a million Trashy Roots. Pros: friendly more

My first experience with Trashy Roots was a little overwhelming. I chose the owner, Anna, thinking "most experienced". She did an ok job but talked nonstop and loudly! I go there to relax not to have twenty questions, and personal ones at that, thrown my way. I switched stylist. Lacey was great! She took so much time with me and did an awesome job. I just found out she is gone, and not by her choice. Can't imagine firing your best stylist! I called to set up an appointment for my brother in law who hasn't had a haircut for 10 years. Irene did an ok job but I had to ask her to shave his neck! Isn't that just part of a normal mans cut? I'm bummed that Lacey is gone but will find her when she gets her new job .My reason for writing this is review is simply to inform others. I use Citysearch a lot and appreciate HONEST reviews. And when I see that the owner is taking them so personally instead of using them to better her salon, it angers me. She is misusing this website and trying to tell everyone that it is disgruntled employees writing the bad reviews. Not very wise. Pros: not bad location Cons: were to start more

Tuessday was my first time in this salon. I had such a great time. Brandi was so friendly and knowledgeable. She listened to me and made me look like a princess. I'm so glad my friends referred me. I will be back soon. This salon is awesome. It was nice and quiet and relaxing too. Pros: Cleanest salon Cons: Never saw any more

Gina did my hair Saturday for the first time, she's so cool. I loved talking to her. I was in and out of there so fast and she did exactly what I wanted. I will be back and my sister is coming to see her today. Thanks again. I'm so glad that this salon is close to my house too. Pros: She's so good and fast Cons: nothing more

I had been talking with the owner via email for 3 months and was forthcoming about the fact that I was about to graduate from cosmetology school. Well after I graduated I wanted to call, emailng is slow and I was excited to finally interview. When I told the owner who I was and why I was calling she sighed all irritated and snapped at me. While sounding like her nose was planted high in the air she said " We only hire stylist with at least 3 years experience". I told her we have been talking for three months and that was never brought up. All nasty she just repeated herself then hung up. Naturally after three months of emailing I am confused and kinda hurt. Ok SO I realize a salon might not want to hire a new grad but why were we emailing then? That a side you dont need to be mean..sheesh. SInce then I have seen trashy roots post countless job postings on craigslist for stylist.. (high turn over?)all I know is I needed a haircut at the time this happened. Needless to say I never went in there and I found someone I really like to do my hair. I dont want to bring my business to anyone that thinks its ok to be nasty. Which is a shame because even if I wasnt working there I still needed my own stylist. more

Hi my name is Andy and I'm a mild case OCD. I'm that guy that inspects several cases of the same packaging before purchasing an item, and I happen to come upon Trashy Roots a short while back. When first pulling up to the center there's plenty of spacious parking spaces to choose from. As you enter the space the impression is striking in a vibrant, chic and memorable way. As a walk in I waited for a short while and during that time I did what every person shopping for a salon would do, I spied on them! From reception to work station to the bathroom there's been obvious level of care and attention put forth in keeping everything clean and following suit with the urban decor. Meanwhile the staff was very cordial and polite in communicating with me as opposed to just ignoring me as I sat there. A hand full of minutes later it was my turn with a stylist. The length was perfect (easy), the style was just right (moderate), the texture and layering precision to how I like it (harder than a one legged kid chasing a doughnut down a hill). I was nervous and hesitant but I'm so glad I took the chance because in just ONE visit they were able to gain my business but more importantly my trust. I've lived in the Austin/Pflugerville area for about 17 years so I've been to dozens of salons - some were nicer some were less nice and some were about as pleasant as mixing the squirts and sleeping pills but none with this level of quality service at their affordable price point. Highly recommended. Pros: Obviously knowledgable staff, Price, Service, Parking more

What a perfect combination. My sister told me to come here. It's great!!!!! Kelly is a saint she saved my fried hair. I looked like a sizzled chicken till she put this crazy cool stuff in little bottles in the back on my hair, what a godsend. I'm in love. I've found my salon. It's only like 2 minutes from my house, not downtown like those overpriced salons. I love Kelly. more

This is such a great salon. I felt at home here. They were having a little Birthday Party for one of the Stylists while I was there. It was so sweet and so much fun. It is really a great place. My hair looked so good. Julie did exactly what I wanted. I've been going to her for a while and she's a good stylist. She seems so happy there. I just got my free haircut there too for referring my mom and sisters, yeah. Thanks Jules. more

I came here to get my hair done didn't enjoy the experience to much. They didn't listen to what i was saying. Not coming back here. more

We love that our paychecks are always ready on time and they never bounce at the bank. We have the best owners! more

I just want everyone to know that Rita is the best receptionist ever, despite what the OWNER thinks. Haha. She's awesome. She makes my experience here so great. She makes me want to have babies. She smells good too. more

I had such a great time at my new salon. They treated me well and the stylist was awesome. Anna was awesome. My do looks awesome!!!! BTW the shampoo bowls really are to die for. I almost fell asleep in them. Melissa did a great wax too, I was getting hairy. Thanks girls! Pros: Melissa Rocks!!! Cons: She's not here on Mondays more

that place was so cool. i love it. can't wait to go back. the punk looks is totally my style. i can't believe how little i had to pay. so cheap. more

I just can in on Saturday and Irene cut and hilighted me. She listened to me and did exactly what I wanted. This salon is great. The place is so clean and quiet. I will be back. more

Just want to say how thrilled I am to have found Trashy Roots Salon. I moved here from Dallas and loved the salon I had been going to for years. I really dreaded having to look for a new salon and stylist. A co-worker told me about the place -- so I tried it this last weekend. Boy, am I glad I did!!! The place was fun and funky and I left with a great hair cut. I plan to go back and get some funky color next time. more

We have over 20 punk colors to choose from. Come check them out. Prices start at about $50+. This includes us highlighting the hair and putting the punk color on. Try a punk color for yourself! Pros: amazing punk rock color Cons: too many to choose from more

Lacy is an awesome stylist. She listened to me and did what I asked. She's very patient and a great listenter. Thank you Thank you. My hair looks so cute I get so many compliments now. more

Sunday, July 31st from 12-4 we are holding our annual cut-a-thon and all the proceeds go to the Texas Baptist Children's Home. Haircuts $15 (Women, Men, and Kid's) Waxing $10 (Eyebrow or Lip) There are no appointments, Cash Only, No Requests, Shampoo only and no Blowdrys. This is for a great cause so tell all your friends about it. Pros: Look natural Cons: You'll wish that they were yours! more