Superior Electronics

My Philips 42"" TV broke under warranty .Philips gave us 3 companys in our area The only company that could come out within a day was Superior Electronics.They came out within 48 hrs they were very professional and right on time fixed my TV the sameday they had the parts on there truck. more

This company was great I have 42 "" Panasonic Plasma The customer service was Fantastic They Girls on the phone knew what was wrong with me TV when I called they sent the tech out with the parts and had my TV fixed within 48 hours from the time it broke.To me that is a Great company.I read some of the Disgruntled customer reviews and they are way off base about Superior.The customers that are happy dont bother to write good reviews But when you have Mean people that dont get what they want , They write a bad review That is very unfair to a comapny like Superior.I will recommend this company To everyone.If if have a broken TV I would suggest to look no futher than Superior Electronics. more

I called SE to repair an issue with my TV. They sent a tech and he had to order a part. I paid $120 and the tech did not open the TV or do any diagnostics. He could have gathered the same info over the phone. After about 2 weeks with no word, I called to check the status. They told me that the part was ordered and the Panasonic website showed it as processing. After another week with no word, I called back. This time I was told the part had shipped via ground and should arrive in a few days. I called back the next week to see if the part had arrived. It hadn't, but I was tired of waiting, so I asked to be added to the schedule for that Friday which was 1 week after shipping. On Friday morning I called to see what time the tech was coming. I was told the tech had the part and was given his direct #. When I called, he did not have us on the schedule or have the part. I called back to SE, they apologized and said that the part had not come in and the Panasonic website said the status was processing. They blamed it on a problem with the website. During this time, I was told that Dan Manning, the ""Service Manager"" was on vacation. I called today to talk to Dan Manning who is listed on the BBB website as the President of the company. I was told he would call me back. I called back after 3 hours and he could not have been more rude. Instead of letting me discuss my issue, he kept interrupting me to yell at the receptionists who had given me the false info. He did not want listen to what I had to say and got frustrated, said I don't want to be in the middle of this and put me on hold. After waiting on hold for 5 minutes, I called back. At this point I knew I was not going to get anywhere, so I requested a refund of my $120 or I would call the BBB and Panasonic to complain. He told me to go ahead ""Tough Guy"" and said he didn't care because I have no power. He then suggested I come down there and basically threatened to fight me. I've never been treated so disrespectfully in my life. I wish I had read the reviews before calling them, but they were an authorized service center on Panasonic's website. Avoid this company at all cost. Cons: Unprofessional, Horrible Customer Service more

OUR TELEVISION WAS NOT WORKING FOR MONTHS. EVERY OTHER REPAIR CENTER GAVE US THE RUN AROUND. ONE COMPANY EVEN SENT OUT TECHNICIANS THAT WERE TOTALLY INTOXICATED. WE WERE TOLD OUR SET COULDN'T BE REPAIRED. THEN WE CALLED SUPERIOR. LET ME JUST SAY THEY WERE GREAT. OUR TV WAS ABLE TO BE FIXED AND SUPERIOR FIXED IT. IT IS WORKING BEAUTIFULLY AND THE COST WAS VERY REASONABLE COMPARED TO OTHERS. Pros: THESE GUYS KNOW THEIR STUFF Cons: I COULDN'T SAY ONE BAD THING ABOUT SUPERIOR more

We had a 52 philips that went out.The girls in the office were great help.The tech came out within 48hrs.fixed the TV in the first trip.They were professional all the way around,The price was much less than I expected the tech was very knowledgeable and the TV works better than before.I will use this company as long as I own any TVS. Pros: everything more

i called them the night before my appointment to move it to a later time. they were not open so i left a message for them to call me first thing in the morning. i did not receive a call until 12:30 from the tech saying he would be there in 10 mins. i told him it was no good i needed a later time he told me to call the office. when i called the manager was put on the phone where he told me there was nothing he could do but to reschedule me for yet another week later after i had to wait a week in the first place. when i tried to work something out with him he said there was nothing that could be done that i had to :DEAL WITH IT"" then he HUNG UP ON ME. i then had to call my insurance company and complain to them. I WILL NEVER USE THEM EVER AND YOU SHOULD NOT EITHER... Pros: there are no pros Cons: Very Rude Service more

We called superior out to fix our 52"" Toshiba DLP TV .We called other shops but no one called us back and the ones who did had No Idea what was wrong with our TV.We called Superior the Women who answered the phone were very professional and when I talked to the tech he knew exactly what was wrong with the TV over the phone, He came out within 48 hrs and had the TV fixed that day.I would recommend this company to everyone and I will. Pros: great techs , very professional staff more

The only service this guy is doing in lining his pockets. Rude and obnoxios on the phone. Hung up on me. Swared foul language and repeated it numerous times. Should not be representing these large electronics companys. I have made my complaint to Samsung and am recieving a new tv. They didn't seem to happy to do that. But apparantly this is not the first time they have had to. I will never use them again and will be sure to tell everyone I know when the subject of TV's comes up. Pros: Parking is ample Cons: Everything more

I have a Philips 65"" LCD TV. I had a problem with the sound cutting in & out. I called Philips who refered me to Superior Electronics. My experience with them was amazing! They called me within 10 minutes of me calling Philips, as well as worked with my busy schedule to have my TV fixed. The lady on the phone was very pleasant and knowledgable. The technician was professional & kind. Not only did they fix my TV, but when they arrived at my home, they brought the part to repair it! 2 thumbs up for a great company! I will definitely use them again in the future. Pros: knowledgable, professional, kind Cons: None Noted more

This company is very professional and knowledgeable. The office staff was friendly and helped me get an appointment setup right away. On the day of the appointment the technician gave me a call first thing in the morning to verify I would be home. Tech was on time and was very courteous he wiped his feet before he came in. He was very knowledgeable of the unit he was working on fixed it right there on the spot. I was so happy since I had family coming in for the weekend. He went above and beyond anything I have gotten from other companies. If you need electronic repairs done this is the company to call the are the best - must be why they are called Superior Electronics!!! Pros: Friendly, Curteous & Professional Cons: None Noted more

I told the technician that I had never made an apppointment for that day. He told me that I was on the schedule so I must have and that he'd be at my apartment at 10:30am. I work as a salesman and had an appointment scheduled with a client at that time. I told him we'd need to reschedule. He said ok. He called back later that day and left me a voicemail stating that he had an appointment that canceled and he could still stop by my place. I got the voicemail after the time indicated by the tech. I attempted to call him back and received no answer. I called the main office later on the 27th. I spoke to a lady who answered the phone. I told her I needed to reschedule an appointment. She told me that they only come to my area once a week.... on Tuesdays. I told her that was too long of a time period. She told me I should have been home when we scheduled the original appointment on November 27. I told her I never scheduled that appointment and that the tech randomly called me the morning of the 27th wanting to come to my residence without approval from myself. Her exact words were, ""you must have scheduled that appointment, it's in my book."" I disagreed and she referred me to a manager. The manager got on the phone and asked how he could help me. I explained the situation once again, and he said, and I quote, ""You either have 1 of two options, you schedule an appointment for next Tuesday December 4th or you bring the TV to us."" I told him that was pretty unacceptable service and he repeated the same phrase... ""You have 2 options, what's it going to be?"" I told him I would take the appointment next week. I have a number of issues with this service. 1. The office is too far away to be the closest service for Philips TVs. 2. Why didn't someone ask me how many red flashes the TV was giving off when I made the first service call to Superior? It would have saved them a trip 3. Why would Superior schedule an appointment witihout notifying me? 4. Why would Superior be so rude? Pros: Very Little Cons: Everything else more

On November 12th of 2007, my Philips TV would not turn on and would have a red flashing indicator 50% of the time. I called Philips and they referred me to Superior. Luckily I purchased an extended warranty for just over $250.00. I called Superior and agreed to have a technician look at my television on November 20th. The tech drove 75 miles to my home in Morgantown, WV. He looked at the TV and the problem did not occur while he was here. He told me he had a feeling he knew what the problem was and he was going to order a certain part for it. He also asked me to count the number of red flashes that occured when the TV failed to turn on and to call him with that number. He said the red flashes were a code that indicated the problem with the TV set. The tech left. It happened 10 minutes later. I counted the flashes and called him... no answer. I left a message that included the number of red flashes. In that message I asked that he please call me back and confirm that he received my information. He never called back. I then called the main office to make sure the proper part was ordered after finding out exactly how many red flashes occured. I asked the man on the phone if the the tech called and ordered the correct part after knowing how many red flashes occured. He could not give me a definite answer and tried to get me off the phone. I wanted to know for certain, so the man got on a speaker phone with another man (I assume this was either the owner or a manager). The second man said, ""Did you tell the tech how many flashes occured?"" I said, ""Yes, but it was on his voicemail and I wanted to confirm he got the info."" He said, ""If you gave left him a voicemail, he ordered the right part."" Knowing I wasn't going to find a definite answer, I said, ""thanks"" and hung up. On November 27 I received a call from a tech stating he had my part and was coming to install it that day. I told him I never made an appointment. He told me I did and said he was coming to my home. Pros: The technician liked my cat. Cons: Everything else. more