I told the technician that I had never made an apppointment for that day. He told me that I was on the schedule so I must have and that he'd be at my apartment at 10:30am. I work as a salesman and had an appointment scheduled with a client at that time. I told him we'd need to reschedule. He said ok. He called back later that day and left me a voicemail stating that he had an appointment that canceled and he could still stop by my place. I got the voicemail after the time indicated by the tech. I attempted to call him back and received no answer. I called the main office later on the 27th. I spoke to a lady who answered the phone. I told her I needed to reschedule an appointment. She told me that they only come to my area once a week.... on Tuesdays. I told her that was too long of a time period. She told me I should have been home when we scheduled the original appointment on November 27. I told her I never scheduled that appointment and that the tech randomly called me the morning of the 27th wanting to come to my residence without approval from myself. Her exact words were, ""you must have scheduled that appointment, it's in my book."" I disagreed and she referred me to a manager. The manager got on the phone and asked how he could help me. I explained the situation once again, and he said, and I quote, ""You either have 1 of two options, you schedule an appointment for next Tuesday December 4th or you bring the TV to us."" I told him that was pretty unacceptable service and he repeated the same phrase... ""You have 2 options, what's it going to be?"" I told him I would take the appointment next week. I have a number of issues with this service. 1. The office is too far away to be the closest service for Philips TVs. 2. Why didn't someone ask me how many red flashes the TV was giving off when I made the first service call to Superior? It would have saved them a trip 3. Why would Superior schedule an appointment witihout notifying me? 4. Why would Superior be so rude?
Pros: Very Little
Cons: Everything else
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