I called SE to repair an issue with my TV. They sent a tech and he had to order a part. I paid $120 and the tech did not open the TV or do any diagnostics. He could have gathered the same info over the phone. After about 2 weeks with no word, I called to check the status. They told me that the part was ordered and the Panasonic website showed it as processing. After another week with no word, I called back. This time I was told the part had shipped via ground and should arrive in a few days. I called back the next week to see if the part had arrived. It hadn't, but I was tired of waiting, so I asked to be added to the schedule for that Friday which was 1 week after shipping. On Friday morning I called to see what time the tech was coming. I was told the tech had the part and was given his direct #. When I called, he did not have us on the schedule or have the part. I called back to SE, they apologized and said that the part had not come in and the Panasonic website said the status was processing. They blamed it on a problem with the website. During this time, I was told that Dan Manning, the ""Service Manager"" was on vacation. I called today to talk to Dan Manning who is listed on the BBB website as the President of the company. I was told he would call me back. I called back after 3 hours and he could not have been more rude. Instead of letting me discuss my issue, he kept interrupting me to yell at the receptionists who had given me the false info. He did not want listen to what I had to say and got frustrated, said I don't want to be in the middle of this and put me on hold. After waiting on hold for 5 minutes, I called back. At this point I knew I was not going to get anywhere, so I requested a refund of my $120 or I would call the BBB and Panasonic to complain. He told me to go ahead ""Tough Guy"" and said he didn't care because I have no power. He then suggested I come down there and basically threatened to fight me. I've never been treated so disrespectfully in my life. I wish I had read the reviews before calling them, but they were an authorized service center on Panasonic's website. Avoid this company at all cost.
Cons: Unprofessional, Horrible Customer Service
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