On November 12th of 2007, my Philips TV would not turn on and would have a red flashing indicator 50% of the time. I called Philips and they referred me to Superior. Luckily I purchased an extended warranty for just over $250.00. I called Superior and agreed to have a technician look at my television on November 20th. The tech drove 75 miles to my home in Morgantown, WV. He looked at the TV and the problem did not occur while he was here. He told me he had a feeling he knew what the problem was and he was going to order a certain part for it. He also asked me to count the number of red flashes that occured when the TV failed to turn on and to call him with that number. He said the red flashes were a code that indicated the problem with the TV set. The tech left. It happened 10 minutes later. I counted the flashes and called him... no answer. I left a message that included the number of red flashes. In that message I asked that he please call me back and confirm that he received my information. He never called back. I then called the main office to make sure the proper part was ordered after finding out exactly how many red flashes occured. I asked the man on the phone if the the tech called and ordered the correct part after knowing how many red flashes occured. He could not give me a definite answer and tried to get me off the phone. I wanted to know for certain, so the man got on a speaker phone with another man (I assume this was either the owner or a manager). The second man said, ""Did you tell the tech how many flashes occured?"" I said, ""Yes, but it was on his voicemail and I wanted to confirm he got the info."" He said, ""If you gave left him a voicemail, he ordered the right part."" Knowing I wasn't going to find a definite answer, I said, ""thanks"" and hung up. On November 27 I received a call from a tech stating he had my part and was coming to install it that day. I told him I never made an appointment. He told me I did and said he was coming to my home.
Pros: The technician liked my cat.
Cons: Everything else.
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