When I first scheduled a window cleaning service with Prime Time Window Cleaning, Inc., they said they would guarantee that I would be happy. But towards the end when I had an issue, they weren't responsive. They came to my house on time to clean my windows, which they had to remove some of the screens in the bedroom.
Once they were done cleaning the windows, I noticed that one of the screens was missing and so I called them immediately. They did not get back to me until the fourth time I called. The person on the phone said he would call me back, but said he had talked to the service guy who said I had asked to take out the screen. I did not tell him to take the screen out, since it does not fit in other windows, to which the guy on the phone said he had not been there to know what really happened.
After a lot of back and forth on the phone, they told me they were going to pay for my screen, if I gave them an estimate. So, I am still looking into getting the estimate. My experience was, overall, poor. I had to pursue them, instead of them pursuing me as their customer. I would not recommend their service.
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