We will never use Prime Time Window Cleaning service again, and hope after reading this you won’t either. Not only do they not listen, their people quote prices and then when you get the bill, the price is different. Last year we used Prime Time for the first time. I explained that not only did I want the windows cleaned but also our chandelier. The chandelier is on the second level and a A-frame ladder is needed in order to clean the chandelier. They sent out a team and they did not have the ladder. They had to send out another person a few days later and he was upset when he found out the price we were quoted and wanted more money.
This year they called me continually to have them come out again for windows and chandelier. I explained that with the experience we had the year before I did not want to use them. They insisted that the team coming out would have the right equipment. They quoted me the price from the year before, I had a $15.00 coupon. I called the office the ay before to confirm that they had the right equipment and they said yes, don't worry about it. When the team came, big surprise, they did not have the equipment to do the chandelier. When the gentleman called the office the owner gave him a hard time – I could hear him on the other end of the phone, stating he need to clean the chandelier. I took the phone and told him they could not do the job, it was too dangerous. When I was presented the bill it was $45.00 more than what I was quoted. He sent out another person the following day and the owner of Prime Time had lied to the gentleman and told him not only did he have the chandelier to clean but also the windows.
I will be turning this company over to the BBB.
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