Whie I've used the service in the past, I was taken aback by the customer service person I contacted via email. When I explained that I should have been asked for downspout cleaning rather than just tacking it onto the bill, the customer service person simply gave me a one sentence reply, "You had it done last year for the same price." All I wanted was to be asked, and I would not have had it done as my downspouts were fine. Very disappointed in not only NOT being asked, but the rather terse response by customer service. I've terminated my relationshiop with them as a result of her poor service skills. Customer service is everything!
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