Prime washes our third and fourth floor windows for the second year.
The first year 2017 the team was polite , professional and on time. Over all great experience. 2018 was a much different experience, the couple showed up 2 hours early and were mad. We accommodated them as clerical errors occur. Then the couple did the job but my wife was not comfortable with them in the house after they started to take a doorwall apart to clean which was not previously and they just needed a better tool to clean the door wall .
Communication was tough as the team spoke little English , thus I had to call the office for them to instruct the workers.
We had both positive and a negative experience with the firm and will give them another try and request experienced team that speaks English.
RESPONSE FROM Prime Time Window Cleaning, Inc.:
Thank you so much for your review. At Prime Time we strive for 100% Customer Satisfaction. Though we did an okay job for you this time, next time we want to do even better. As a showing of appreciation for your review, please mention this next time you book with us for $10 off any service. We really appreciate your business and look forward to servicing you again!
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