Preferred Automotive Assoc

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12356 Wilkins Ave
Rockville, MD 20852

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(301) 881-8530
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Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Preferred Automotive Assoc - Rockville, MD
Reviews
( 127 )
( 10 )
( 0 )
( 0 )
( 0 )

Best

Preferred Automotive recently performed an alignment for me, but they have done just about everything I have needed in the last twenty years. The prices are a little high, but I k...

Worst

All reviews seem positive

Good work, Comfortable surroundings 3/25/2015

One can go there and know he will get a top job done. Friendly and efficient. more


I appreciate the work you've done over the past few years, but I don't generally do reviews - sorry. 3/24/2015

I appreciate the work you've done over the past few years, but I don't generally do reviews - sorry. more

Great, as always 3/24/2015

I will not bother going anywhere else. Unmatched customer service. more

Great people, know there cars 3/24/2015

Never an issue with service and getting my car seen on my schedule. more

Great job 3/24/2015

Very happy with the service provided to my Infinity M35X. more

Wouldn't take our cars anywhere else 3/17/2015

We've been taking all of our cars to Preferred Automotive for over 20+ years and wouldn't take our cars anywhere else. Everyone there is very professional and great to work with. They treat you like family. One of our cars is over 15 years old and another is over 11 years old and both are still running fine due to the wonderful and honest service performed by Preferred over the years. We wouldn't hesitate to recommend Preferred Automotive and those we have recommended feel the same way we do. more

Very Professional. 3/4/2015

My experience with Preferred Automotive went just fine. They did an oil change for me a while back. They were friendly and professional to work with. Their service was pretty quick and we didn't run into any problems. I would recommend them. more

Never been disappointed! 2/18/2015

Preferred Automotive is the best! We have worked with them for years. The most recent vehicle they've helped us with was our Lexus. Their technicians are friendly and knowledgeable. We have always been totally pleased with their service and consider them our friends. I would recommend them. RESPONSE FROM Preferred Automotive: Dear Dorothy, Thanks so much for all the years of business and friendship. Sincerely, Gary, Mike and Todd more

Good Experience. 2/11/2015

I had a good experience with Preferred Automotive. I brought my 2001 Honda Accord into their shop for a diagnostic after having issues with my transmission. I wanted to know whether or not my car was worth the upkeep. The technicians did some touch-ups to my vehicle and went above and beyond. They gave me very honest advice about my car. They said beyond the transmission, it would probably require more upkeep overtime than it was worth. They noticed some problems with the break pads, and a few other potential issues. They also mentioned that my model and year of Accord was known for transmission issues, which was really good for me to find out. As a result, I will be looking for a new vehicle, and will bring that one into their shop for future services. RESPONSE FROM Preferred Automotive: Dear Laurie, Thanks so much for coming in. Todd does a great job informing customers of all their options. We hope you enjoy the brakes in the Honda Pilot. Sincerely, Gary more

Friendly staff and thorough. Make sure you get the price verified. 2/10/2015

Preferred Automotive did a good job. I did have to go back a second time for an inspection of my car that I wanted to buy. So, this second inspection cost me a bit more money than they had quoted me ($200). But overall, they were thorough and had a friendly staff. RESPONSE FROM Preferred Automotive: Thanks so much for coming in. Gary more

Very Positive Experience 2/1/2015

We are tired of the grind of taking our eight year old Honda Odyssey to the dealership. Preferred Automotive was referred by a friend. Todd, Gary, and team dd a first-class job, explaining our repair options, which work could safely be deferred and which work had to be done. Labor rates were reasonable. RESPONSE FROM Preferred Automotive: Thanks so much for coming in. The Honda Odyssey is a great van. You will get a lot of life from the van. The Tune up and brakes will make a big difference. Remember the notes of the recommended work because the axles are also very important. Sincerely, Gary and Todd more

Clean, efficient, well run operation! 1/28/2015

I've used this shop on several occasions now, for a Honda van and a Toyota pickup. They are reliable and efficient. Free coffee in the waiting area. And, occasionally, donuts too. Unless the guys at the desk end up eating them all. RESPONSE FROM Preferred Automotive: Hey now, we only eat 2 Donuts each per hour. Thanks for the kind words and I wish you and your wife the best of times in London. Gary more

Awesome Service Station 1/20/2015

Each interaction I have had with the team at Preferred Automotive has been awesome. The team evaluate my car's issues and give me options for remediating the problems. They are professional, timely, and always helpful. All phases of experience from drop off to pick up are exceptional. Thank you!! more

Great service 1/9/2015

Back at the shop again because we trust the work and integrity of this place. more

Satisfied customer 1/9/2015

I needed a new battery quickly and I received great service at a reasonable cost! RESPONSE FROM Preferred Automotive: Michelle thanks so much for thinking of us again. I am pleased the Battery replacement went off without a hitch. Todd more

Excellent Customer Service 1/8/2015

Preferred Automotive goes above and beyond what any other auto repair shops do! These guys are the ONLY shop I will go to when service or repairs are needed, even if it's just for advice. They are honest, fair and trusted in the DC metro area for MANY years!! (I won't say how many, because I don't believe any of these guys are that old ;-) You all are the BEST!!! Thank you for being there when I need you! RESPONSE FROM Preferred Automotive: Thanks Barbie. Mike more

Amazing staff, awesome experience 1/2/2015

These guys have ALWAYS been awesome. Totally great experience: they make sure the job is done and done right and that you're happy with the result. Awesome, knowledgeable team! RESPONSE FROM Preferred Automotive: Dear Cass, Thank you very much. With the emissions and secondary ignition issues we found on your car we do appreciate you patience. Sincerely, Todd more

great 12/23/2014

Will use them again and again more

Quality workmanship, and fixes car right the first time 12/23/2014

I have been a customer of Preferred Automotive for thirty years now. They are good at what they do. They fix the cars when you take your car in the first time. They fix it right away. The prices have gone up a little, but you don't get there to get a bargain. Instead, you get quality work. Fred, the head mechanic, has been there as long as I have been a customer. All the mechanics there are really good, and I have never had to bring my car back in after the first time. They always correct it the first time. Also, I usually pick my car up after it's done, but I do notice in the office they have both cold water and hot water, which I think is nice. more
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Additional information
  • Hours: Mon-Fri: 7am-5pm
  • Payments: Cash, Visa, Master Card, American Express, Discover
  • Neighborhoods: North Bethesda
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