Polar Bear Auto Care

They were very helpful. I was broken down at another location. Helped me get the car to there shop. Best of all charged much less. Actually the other place said much more work was needed. Of course I am a repeat customer. more

They did an Excellent job on my van. more

My AC was not working too well, I thought I had a leak, but the system was fine. I just had a bad heater core valve that would heat up the lines, after it was fixed the air was nice and cold. more

Several years ago a repair shop in Downtown Sac was recommended by a coworker's husband, who used to do a lot of auto work himself and who knows an honest shop when he sees one. We used that shop to diagnose a strange starting problem--it took them a while, but they fixed it. Last year that mechanic retired and closed the shop. He turned over all his warranty work to Polar Bear; this seemed like a pretty good endorsement to me, so a few weeks ago I called Polar Bear to schedule some repairs. They replaced the front drive axles/CV joints on my Geo Metro. The next day, though, one of the CV joints failed. So it was back to the shop. They replaced the bad part ASAP, and to compensate me for my inconvenience, they did some other work on the car for no charge. Kevin and Art seem very knowledgeable. Art has worked in auto repair for many years and can discuss all aspects of auto repair in detail. Kevin seems to put a lot of stock in his crew; he says that he thinks his A/C guys are among the best in the trade. Polar Bear probably isn't the cheapest shop around, but it's right off I-80 and you can get an appointment fairly quickly (this will change as the days get hotter), and my impression is that this is an honest shop--something motorists across the globe consider an asset. A few reviewers seem to have encountered rude staff at PB, but I have had no such encounter. To the contrary, Kevin is very attentive, cooperative and accommodating. He hasn't even commented on my bad haircut. Now *that's* polite! Pros: Location, Full-Service Shop more

I was very happy with my AC service that was performed at PolarBear. The customer service was professional and very friendly! The technician that called to explain what was wrong with my AC seemed very knowledgable and honest. The work was completed in the time frame indicated and at a price that I feel was fair! I would definitely recommend PolarBear Auto Air to all my friends if they needed some AC service on their vehicles! James Pros: Customer Service Cons: none more

Imagine my dismay when I called after 2 weeks to inquire if my car was ready to discover the telephone estimate for repairs had gone from "somewhere around $5500.00" to $7800.00+. The manager was hostile and uninformative when questioned about this. When I asked about my parts , he said, we don't save parts. I originally selected Polar Bear because they did both engine and air conditioning work. After having my car towed there, I called several days later to inquire as to the problem I was told I needed a new engine. We also discussed the air conditioner not blowing very cold air. I was assured I would have an almost new car if I let them do the work and the manager said I could not go and buy a reliable used car for that money. When I took the car in for it's 500 mile check," I was told everything was fine" despite having been advised to fill up the gas tank when it registered half full or I would be out of gas. The gas gage worked before P B put in the new engine. Three days later I informed Polar Bear that the air conditioning was not cooling adequately and I was told " we don't guarantee air conditioning when they have a leak. He said he had" done me a courtesy by filling up the a/c. I took my son in law to the shop to talk to the manager since he obviously treated women like idiots. He advised us to "go to the bureau of automotive repairs." Other professionals have said I was "shafted by PB and indicated I had an excellent case against PB . I have not done so to date as I feel that slick willy will have all the technical jargon and lie like he did to my son in law despite me having proper documentation of the transactions and phone calls. Subsequently, my fuel pump went out and I wonder if this was perhaps the reason the gas gage did not work after they "fixed all the problems" and gave me back an "almost like new car" Do not go to this shop. I would junk my car before I would let them touch it ever again. Cons: Poor consumer skills, unprofessional, untimely, more

I went for a diagnostics on my AC, after paying $200 they lost my car keys. They called me while I was on my way and said they needed my spare because they had locked my keys inside. They had from 12- 5pm to call me but never did, said they didn't know. When I arrived they said I could'nt have my car back because the dash had been taken apart and they didn't know where my keys were. They lied about my keys, how can you lose someones keys? Said they would make a new one, but that doesn't change the fact that there is a spare floating around town. The manager kept shrugging his shoulders, said It's not my fault your car has problems. I had to come back the next day for my car . Not one apology for my wasted time!! Cons: rude, insensitive, over priced more

Despite problems, this outfit corrected their mistakes, resulting in a satisfied customer. more