I had problems with a water heater in my new house. The receipt I had from the previous owner had a 10 year parts and labor which was bought in 2002. I read through the entire receipt, fine print and all, to ensure that no where did it state that the warranty was non-transferrable, which it did not, so I called Patterson Plumbing and Heating and asked for service. Joe the technician, the receptionist and the owner refused to honor the warranty. Joe also told me that a 10 year parts and service warranty did not exist on any water heater they installed, but how they will offer an extended warranty to ensure a sale which is probably what the technician did knowing full well that it wouldn?t be covered. I found this very disturbing, not to mention this could be considered fraud! I then called Rick Patterson, the owner. He very bluntly says they will not honor the extended warranty since I was not the purchaser of the water heater. He smugly goes on to explain that ?everyone? knows that an extended warranty is non-transferrable. I guess I?m not everyone. For a company who?s mission statement is ?To Build Peace of Mind in Ourselves and Our Customers, and the Community Through Integrity and Proficiency.? I would have expected respect and ethical treatment. The definition of Integrity is the firm adherence to a code of moral values. I don?t feel they acted at all within their statement. I wasn?t asking them to replace my water heater. I was asking them to honor the warranty and repair the broken parts. I don?t feel like I was being unreasonable.
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