I have been a customer of PPH for the past 10+ years. They have serviced my boiler systems including a total unit replacement 5 years ago and continue to service the unit annually.
I have a in house swim tub equiped with a circulation system including heat exchanger from the boiler system. The techs are equiped with vast knowledge of balancing the system and replacing temp valves when necessary.
Recently I had a heating problem relating to the swim tub. I thaught it was a sensing valve at the boiler. Turned out the temp control on the pool circulation system was not working. The Tech installed a thermostat on the pool pipe which did not work. PPH immediately refunded my money by check and ask I return all parts to them. I called a pool repair service and they had the proper part which fixed the heating problem in the pool.
I was shocked PPH refunded the full amount if the work order including parts and labor.
This is how they stand behind customer satification and I will continue to use PPH for all my heating and A/C service needs.
By the way I appreciate the techs wearing shoe protectors when they enter the home.
Jim L Fine
RESPONSE FROM Patterson Plumbing & Heating, Inc.:
Mr. Fine,
Thanks for taking the time to review our service. Sometimes we don't get it right the first time but we do always try to make it right.
Thanks again,
Rick Patterson
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