PRINCESS ANN HOTEL

Customer Service Without the Service 11/26/2005

by tmjones78 at Citysearch Provided by Citysearch

Whe I checked in the room was warm so I asked that maintenance take a look at the unit. The guy held his hand 3 inches from the vent told me it was working fine although I was sweating. I'm sure that CHECKING the unit meant more than holding a hand over it. The front desk said there was nothing they could do since all the South Beach Group hotels were sold out. After complaining all weekend with no work done on the unit and the last day of my stay, the front dest attendant lied and said again that there were no rooms until I told her how many days we had gone with out A/C. The manger nor any representative from South Beach Group hotels returned my phone call or email to address my complaint. If you are looking for quality and service this place it not it. Pros: happy hour, location, music Cons: no customer service, Inadeuate A/C, No Manager on duty more

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Customer Service Without the Service 11/26/2005

by tmjones78 at Citysearch Provided by Citysearch

Whe I checked in the room was warm so I asked that maintenance take a look at the unit. The guy held his hand 3 inches from the vent told me it was working fine although I was sweating. I'm sure that CHECKING the unit meant more than holding a hand over it. The front desk said there was nothing they could do since all the South Beach Group hotels were sold out. After complaining all weekend with no work done on the unit and the last day of my stay, the front dest attendant lied and said again that there were no rooms until I told her how many days we had gone with out A/C. The manger nor any representative from South Beach Group hotels returned my phone call or email to address my complaint. If you are looking for quality and service this place it not it. Pros: happy hour, location, music Cons: no customer service, Inadeuate A/C, No Manager on duty more

Reply | Report abuse |

Customer Service Without the Service 11/26/2005

by tmjones78 at Citysearch Provided by Citysearch

Whe I checked in the room was warm so I asked that maintenance take a look at the unit. The guy held his hand 3 inches from the vent told me it was working fine although I was sweating. I'm sure that CHECKING the unit meant more than holding a hand over it. The front desk said there was nothing they could do since all the South Beach Group hotels were sold out. After complaining all weekend with no work done on the unit and the last day of my stay, the front dest attendant lied and said again that there were no rooms until I told her how many days we had gone with out A/C. The manger nor any representative from South Beach Group hotels returned my phone call or email to address my complaint. If you are looking for quality and service this place it not it. Pros: happy hour, location, music Cons: no customer service, Inadeuate A/C, No Manager on duty more

Reply | Report abuse |

Customer Service Without the Service 11/26/2005

by tmjones78 at Citysearch Provided by Citysearch

Whe I checked in the room was warm so I asked that maintenance take a look at the unit. The guy held his hand 3 inches from the vent told me it was working fine although I was sweating. I'm sure that CHECKING the unit meant more than holding a hand over it. The front desk said there was nothing they could do since all the South Beach Group hotels were sold out. After complaining all weekend with no work done on the unit and the last day of my stay, the front dest attendant lied and said again that there were no rooms until I told her how many days we had gone with out A/C. The manger nor any representative from South Beach Group hotels returned my phone call or email to address my complaint. If you are looking for quality and service this place it not it. Pros: happy hour, location, music Cons: no customer service, Inadeuate A/C, No Manager on duty more

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Hotel not what it claims to be! 10/16/2005

by crmv99 at Citysearch Provided by Citysearch

I really dont understand how anyone could possibly have a good experience here. It was the worst hotel weve ever stayed in. The staff are incompetent and rude. They wanted $100 deposit for mini bar, I did not want and waited 45 min. to get removed. Happy Hour consist ONLY of cheap vodka. Gave us a double when we reserved a KING. Offers complimentary water and robes, we did not have. Room tiny. Bathroom artsy, but not functional. Only enough towels for one person, there were two of us. Continental breakfast consisted of cold cereal and toast (toaster was avail., but no bread). I have to say Ive never been in a hotel or motel room that DIDNT HAVE A PHONE!!! And the hallways were very dark, even in the daytime. A resort fee that was never mentioned upon check-in nor when reserving. Do yourself a favor, STAY SOMEWHERE ELSE!!! Pros: comfy bed Cons: no parking, rude staff, hidden fees more

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Hip Hotel 10/13/2005

by ursulu at Citysearch Provided by Citysearch

We had a blast here last week and only wishe we returned here instead of trying another one off Lincoln Road this weekend. The Lobby bar is Low-Key Cool. No posiing, just fun. Everything was neat and clean. Jst cross the street & you've got all the cool cluubs and shops. The staff was pretty cool, too, helping to make our stay even more enjoyable. It's a real gem among a lot of dirty rocks on Souuth Beach Pros: Lots to Do, Great Staff, Nice Rooms more

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