O'Charley's

We use to love going to this casual eatery to have a decent dinner and drinks. Unfortunately, I came here one day for lunch with a group from work. Because it was crowded, we sat in the bar area, giving me a bird's eye view of the kitchen. Much to my horror, I noticed our server (and bartender) preparing our food and eating it at the same time! One piece of chicken for a salad, one piece for him, and repeat. Sadly, the manager really did not seem too surprised and expressed only typical disapproval. Kind of makes you wonder what else goes on in the kitchen. We can only imagine! more

SLOW is not the word for the service, plus I was given the wrong side item. When I pointed it out to the server when he set the dish down in front of him, he left my prime rib there to get cold while he went back to get me another side. When the bill came, I was charged for BOTH sides, even though I didn't want nor eat the first one. When I pointed out the error on the bill, the waitress comes back and tells me they can't ""unswipe"" my credit card and hands me the change for the item. Of course, you can issue a credit on a credit card!! It was obvious the waitress was new, and I cut her some slack because of it, but there is a limit to what a customer should have to tolerate. Nobody checked on her customers. Pros: Delicious broccoli and rice casserole Cons: HORRIBLE service--INEPT waitress more