Marin Door To Door

Under no circumstances should you use this service. They are rude, they do not send the car you hire, they will not get you to the airport on time. more

For starters, I wouldn?t book with Marin Door to Door unless you have quite a substantial life insurance policy. more

I was quoted one price on the phone. But when we got to the airport, the driver insisted it was $20 more than what we had been quoted. I asked her to call the office and speak to someone who worked there. When they said they agreed with her higher price, I asked to speak with them directly. I was told I couldn't possibly have been quoted the lower price. I said I had written it down on my passport folder, and was sorry, but that was the price I was quoted. They responded that I had to be lying. At that point I paid the driver the quoted price plus a 10% tip, and my wife and I entered the terminal. The driver, a very large woman from Bulgaria, followed us into the terminal, screaming that we were trying cheat her. She kept screaming at us as we checked in, making quite a scene. Finally, she brought over two airport security people, who suggested we give her the extra $20, and take it up with her boss when we returned from our trip. We were already late for our flight (the driver had arrived nearly 30 minutes after the requested pickup time), so to expedite matters, and get her to stop screaming, I gave her the $20. While overseas, I e-mailed the owner of Marin Door-to-Door, and told him about our experience. I tried to do it in a respectful way, while still letting him know how upsetting the whole experience was. He e-mailed me back, saying he was sending me a check for $20, but he never wanted us to travel with Marin Door-to-Door again. No apology, no attempt to understand what it was like from our perspective. This was once a great service, until purchased by the current owners. more

This has to be the worst customer service experience I have ever had. After flying from Columbus OH to SFO with delays at both ends due to bad weather I call Marin Door to Door to let them know I landed. I was told to walk what seemed like miles to an outside courtyard, in the dark as a female traveling alone & the shuttle would be there in 45 minutes. When I called back after 45 minutes to find out where the shuttle was I was informed it would be 20 more minutes. When I told the rude woman on the phone that was unacceptable, she basically told me too bad. My flight was late so I was just going to have to wait. I told her no, I was going to take a cab & she would need to refund my prepaid fee. She, of course, refused to do so, we argued back & forth so I just hung up & figured I would dispute the charges. She then calls me back & says she will reverse the charge if I pay the driver cash... What? I already told her I had no intention of waiting another 20 minutes for the shuttle. What a joke! Never Never Never use this company. They are the worst. BTW, I will be filing a complaint with the Better Business Bureau as well... more

Marin Door to door was to pick up an important client at the airport. Our client waited 45 minutes, heard and saw nothing and proceeded to find other methods of transport. When we called to report this, we were yelled at, spoken terribly rudely too, and denied a refund. The company had our clients flight info and phone, and never called. They hung up on us, charged us even though we did not get a ride, and were sooooooo mean to us. We will never use them again, unless you want to be left at the airport with no communication and rude managers. more

My first experience with Marin Door to Door will be my last. They came 20 minutes late (2 hours before dawn on a Sunday), then drove off while I was retrieving my luggage from the car, where I had loaded it in preparation to drive myself to the airport when they failed to show. The attitude of the dispatcher was, ""sh**t happens."" I drove to the airport, spent $55 on parking, and then, to seal the deal, I found on my return that Marin Door to Door had charged my card $40 for this insult! As far as I'm concerned, that's three strikes: for abyssmal customer service, zero effort to repair the situation, and scamming on the price. How do these people stay in business? Cons: Unreliable more

DO YOURSELF A FAVOR, SPEND A LITTLE MORE AND SKIP USING THIS SERVICE. IT WILL RUIN YOUR TRIP! Pros: The price is reasonable BUT Cons: They lie+you wait 3 times longer than they say! more

On August 17, 2009 I called to arrange a pick up for the following day. I had a 1:20pm flight out of SFO and was told that I would be picked up in Fairfax at 10:30am and a confirmation call would occur in the evening. I left the phone number of my location in Fairfax. When no confirmation call had been received by 10pm, so I decided to call the company. At this time, they told me that my pick-up was now going to be 11:00am (which I would not have known if I hadn't called them) At 10:45am, on the morning of my now scheduled 11:00 pick up, I called to tell them that I would be waiting outside and gave them my cell phone number in case they might need to communicate with me re: a delay. At 11:15am when I had not heard from them, I became anxious and called. The woman on the phone (named Michelle) told me that the van had been stuck in traffic and was only 5 minutes away. In a rude manner she claimed that she tried to call me, but I was not at the number I had given. When I reminded her that I had called with my cell phone number and was outside, she told me that she never received such a call from me. My mounting concern about the reliability of this company caused me to ask her what would happen if I missed my flight. She informed me that I would be at the airport by 1:20.(my flight time) Since the process of checking a bag and going through security would certainly need to be added, there would be no way that I could get to the gate on time if this were to occur. At 11:25 when the van had still not arrived, I called again. She yelled that they were stuck in traffic and 5 minutes away, I was the last pick up and then hung up on me! Needless to say, I was panicking!!! The van pulled up at 11:45. There was one other passenger in the van who was very aware of the situation I was in, having listened to phone calls while in transit. She informed me that the driver was under terrible stress and that they had been telling me that they were ""minutes"" away as soon as she was picked up in Novato! (Novato to Fairfax is NOT ""minutes"" away!!!!) My observation of the treatment of this lady driver was terrible! She was an excellent driver, but given the conditions - I can't imagine how she was functional! The person doing the scheduling had given her impossible turn around times - to perhaps keep customers???? After a very harrowing trip to the airport, in heavy traffic, we arrived at 12:40. Yes, I made it, but I would not have made the flight if the curbside attendant had not escorted me inside the terminal to the security officer, explaining that I was very late for my flight. The line in security was EXTREMELY long, and I had to be expedited to the front. I arrived at my gate as the plane had begun boarding. It is amazing to me that ""Marin door to door"" remains in business following the extremely horrific ordeal that I underwent on August 18, 2009. I came extremely close to missing my flight because of the dishonesty of the person on the phone named Michelle. I have since seen the terrible reviews of this company and am very angry that I paid $40.00 for being treated so badly. This company is unreliable. No successful business should treat their customers in such a despicable manner. There are other shuttle services, and I would prefer to pay more in order to be treated respectfully and have confidence that I would be picked up promptly and arrive safely with ample time to spare before my flight. Cons: Not reliable more

This company is terrible. I should have looked at their rating (It is an ""F"") with the Business Bureau before booking with them. The driver told us to ""hang on"" and totally drove like a maniac. They booked us with a passenger who was going to West Marin before we went home to San Rafael. When we called to talk to a manager we were told the manager would call us. We called back again the next day. We never heard from anyone. AVOID this company. Use Marin Airporter and get a taxi from their pick up and drop off locations. Cons: Unsafe, Terrible Customer Service more

I should have checked the reviews. They did not show up, I had to ask my neighbor for a ride to the airport. I almost missed my flight. They made no apologies or alternatives for me, they were rude and blamed it on ""Traffic on 101"". On my way the the Airport I saw absolutly no traffic on 101. Cons: do not show up. more

After one hour and a half waiting for them to pick us up at the airport, after three phone calls, after following all their instructions, we took a cab! All of that after 24 hours of flights! When I called them to try to figure out what happened, the guy said he could not understand me and that I should call him from another phone! I won?t use them again . more

I LOVE Marin Door To Door! I've been using them for years and have rarely had any issues with them. Once they were supposed to pick me up at the airport but there was a problem with the van that was supposed to pick me up so they had to send another driver for me. I had to wait about 45 minutes but since it was the first problem I'd ever had with them I decided to be patient. Both people I talked to on the phone were very courteous and apologetic which was refreshing. Most companies just don't seem to care who they inconvenience so I was pleased and surprised Marin Door To Door was so personable. Overall, they've been great to me unlike another company I was forced to try when Marin Door To Door was booked up. Pros: Convenient and cheap, especially for Marin Cons: Ocassionally a little bit of a wait more

This shuttle service was first class. We were met on time and collected in the same timely manner. The young driver was very knowledgeable and spoke very good English (russian accent) and gave us some useful information and tour on the way to Marin County.I would certainly recommend your services to anyone intending to visit Sausalito. Kind regards G Woodgate. more

We moved to Sam Anselmo over a four years ago from Sunnyvalle (Silicon Valley). They were recommended to my life by our neighbors. I fly at least twice a month primarily for work. They are prompt.(+,-5 minutes). Pros: price more

This was my first time and last time using them. The driver was well over an hour late picking me up for my flight even after I thoroughly filled out their reservation form. They gave me a discount on both fares which they refused to honor. After complaining to a shrill extremely verbally abusive woman who claimed to be the manager I decided to pay the full fare and she declined to accept it because it would be on a credit card and according to her ""it wouldn't be worth it."" When I finally found some cash the driver verbally assaulted me with obscenities and racial slurs in front of my entire neighborhood. I would never recommend this service to anyone- not even my worst enemy. more

I have been using the service for the past 12 years while travelling they do wonderful job and great price more

After one hour and a half waiting for them to pick us up at the airport, after three phone calls, after following all their instructions, we took a cab! All of that after 24 hours of flights! When I called them to try to figure out what happened, the guy said he could not understand me and that I should call him from another phone! more