Mainlander Property Management, Inc

Basically they have a bunch of overzealous egotistical a-holes working there. I do not recommend ANYONE renting from them, they are a nightmare!!! more

Answered all my questions. more

Great customer service more

I chose Mainlander because at the time they had the best quality homes available to rent more

They worked hard for us and were willing to work it out with us in the end more

Owner of 3 rental units: Mainlander seems to handle both the tenants and the property in an exemplary way. They are doing far better than I did when I managed the properties myself in terms of tenant screening and handling. They really clobber the landlord with charges when there is turnover, but I am so happy with their efforts with the tenants and maintenance that I just bit the bullet on Extra $375 finders fee. I still recommend them highly. But if you have other ideas, look for high quality and substantially lower charges for finding new tenants. more

I am surprised by what I am reading. I have been renting from mainlander for about 2 years and have had a good experience so far. They are quick to get repairs taken care of...sometimes even same day :-). From the reviews I have read it does not seem like they (as renters, or past renters) were very reasonable to work with...that might have been the problem. I would recommend mainlander to friends and family looking to rent. Plus their houses are a lot nicer than the dumps you find on craigslist. more

Agents with Mainlander are rude aggressive and demanding not to mention belittling and pushy by using false information and intimidating tactics. Only reason we still moved in to home was because we loved the house. Would NEVER recommend anyone to do business with these folks esp. Maryanne and Robert. Def. waiting to see if the BS continues and if the attitudes continue. Service is TERRIBLE, they NEVER answer phones or call anyone back. Not a reputable company and wondering if we made a huge mistake.... Pros: Nice house Cons: Everything else more

Someone from Mainlander Properties using the email address ""eileenmbodor@yahoo"" placed this ad in the housing section of Craigslist on March 3, 2010: Pros: n/a more

We had some difficulties with commmunication and felt things weren't always fully explained to us but they worked hard for us and were willing to work it out with us in the end. Pros: They work hard Cons: lack of communication more

I have been a client of Mainlander going on two years. During that time Mainlander has been flexible, reliable, responsive (promptly) and willing to help in any way they can. In the beginning they made the process simple and stress-free, expediting our rental property move-in within 3 days (and without complaining). I would recommend Mainlander as a first choice should you need a property management company to work with. Thank you Mainlander! more

I rented a property from Mainlander for about 4 years, and had been planning to stay for one more, but I just could not take how MaryAnn made me feel unwelcome in my home, or as she liked to put it ""the property you are presently occupying"". I wonder how the owner of the home would feel if they knew that the reason their income propertly lies vacant is due to the meanspiritedness of mainlander's employee. Oh, and Chris the owner can take a smug position on this site and proclaim that anonymous posts do not reflect the truth... the truth is he cannot be reached due his employee's rigorous call screening process. However his email is easy to discern, so if you ever have a problem copy him and usually things get taken care of a little more politely. Pros: Large selection of properties Cons: MaryAnn, the most miserable and vindictive employee ever more

""I want each and every one of Mainlander?s owners and tenants to feel they have been treated with respect and their issues resolved satisfactorily. If not, I would appreciate hearing about it personally. It is extremely unfair to ?go online? with a complaint without first bringing that complaint to our attention. We cannot solve a problem if we are not informed of it."" Pros: Selection of properties. Cons: Responsiveness to issues. more

We fixed most things ourselves so we wouldn't have to deal with their rude attitude. When we moved in I needed a fax resent with authorization to install cable tv and Mary Ann said it may take some time ""I'm only one person!"". When I moved out they charges 10% of cost of repairs for ""supervision"" what the heck is that? I got a large portion of the deposit back 3 weeks after moving out but then a few weeks later they sent me an adjustment and wanted MORE money back from me. I don't think that's even legal since it was after the 31 days and we already satisfied the balance. Don't rent with Mainlander unless you want a headache. Pros: good selection of properties Cons: rude and unreliable more

So most people who write online reviews are people who have had bad experiences. I thought I put out a more neutral review. I have been renting a Mainlander property for 5 years. In that time, I have had almost no interaction with Mainlander. From a renters perspective, this is great! They leave me alone, I pay the rent on time. The property I am in is great, and they have only raised rent $50/month over a 5 year period. Pros: stay out of your way Cons: could be more communicative more

I'm fairly certain Mainlander Properties has a retarded monkey managing their craigslist ads and online database of AVAILABLE rentals. They continue to advertise rentals that are no longer available - for weeks afterwards. They will post NEW ads on homes that have been off the market for quite some time. I have called on probably about 10 properties... and at least 8 of them were already rented or had an approved application on them. Is this some sort of a hook? Or are you just truly that incompetent that you can't cross-check your ads with actually available or unavailable rentals? The pricing is pretty unpredictable as well... they will randomly drop rental prices on houses they need to get occupied, so you never know if you're paying the right price - or if you would have waited you could have gotten it for $100 less a month. Fortunately, I have not had the misfortune of speaking with with this Mary-Anne character... Also fortunately, after reading all these reviews - I have decided to take any Mainlander managed property off of my list. Pros: Lots of properties Cons: Quality of service, timeliness, professionalism, knowledge more

Property Management in the State of Oregon is a highly regulated industry. First, Property Managers must go through training, then be tested and licensed by the State of Oregon. Oregon?s Landlord/Tenant laws are some of the strictest in the nation. Mainlander Property Management has become the premier property management company for residential property management in the Portland metro area by establishing and implementing policies and procedures that ensure all state and local rules and regulations are met. And, by hiring people (like Mary Ann) who give excellent customer service while following our policies and procedures. When Mainlander takes on a property for an owner, we become the owner?s ?agent?, responsible to owner and for their property. We are not the owner of the property and cannot ? and will not ? make decisions for the owner when we are not authorized to do so. This can become very frustrating for tenants?and for Mainlander. Our Assistant Property Managers (Mary Ann?s position) do not have decision making authority! They are simply messengers, who, on a daily basis, handle many requests from numerous tenants and owners. (Mainlander manages over 1,100 properties; Mary Ann?s team [1 of 5] manages over 250 units). They must coordinate with their Property Manager; issue work orders and then coordinate with vendors to ensure what needs to be done appropriately. Additional duties include processing applications, rental agreements, lease breaks and terminations among others. I would like to think that each of my employees is always pleasant and courteous in every interaction with every person they are in contact with. And, I would like to think that every person who interacts with Mainlander feels that way. Unfortunately, that is not always the case. This can be for many reasons. As I research each complaint, the number one reason I find is that people do not like what they are hearing or are not getting the answer they want. So, they blame the messenger, saying they were treated badly or didn?t get the service they expected. Invariably, it is not the Assistant Property Manager?s fault; they were simply relaying a message! Another reason someone may feel they were ?disrespected? is simply a manner of communication style. Not everyone communicates well with everyone they meet. Mary Ann is one of my most well-liked employees. She continually receives gifts and cards from owners and tenants and is often invited out to lunch by them. Our vendors are willing to go the extra mile for her when she asks. And, she is well liked by her co-workers who consistently go to her for help and advice. I want each and every one of Mainlander?s owners and tenants to feel they have been treated with respect and their issues resolved satisfactorily. If not, I would appreciate hearing about it personally. It is extremely unfair to ?go online? with a complaint without first bringing that complaint to our attention. We cannot solve a problem if we are not informed of it. Pros: great people Cons: you must be reasonable more

I am so glad I'm not the only one who has a problem with Maryanne. She's disrespectful and has an attitude. Not to mention she talks down to you like you're an idiot. We're currently renting from Mainlander now and haven't had too many problems with them coming out to fix things. They have usually come out to fix things within the next business day. I started sending in email maint. requests though because I got sick of having to talk with Maryanne and feel like I was imposing on her by having something in the house break. I probably wouldn't recommend this company or ever rent from them again. more

I?ve been a landlord for many years, and after having had a bad experience with a property management company in Bend, OR I was hesitant about turning over a rental to another management company. I had recently sold my property in Bend, was looking to replace it with a Portland Metro property and needed a new management company. I met with Chris H. and the staff at Mainlander to give me guidance on the most desirable rental properties, and to judge their service and expertise. We purchased a rental property which has now been managed by Mainlander since February 2007. Their advice on selecting a property has proved excellent and we?ve never had a problem keeping our rental occupied. I?ve also been extremely satisfied with how they address my concerns as an owner, and how they have worked fairly with my tenants. As a landlord I?ve always been concerned with keeping my tenants happy so that they stay in the property for as long as possible, and Mainlander has been supportive in this. When we do have the infrequent issue with a tenant, the staff has always worked with both my tenant and me to resolve the issue in an equitable and just manner. My only concern in the past was the turnover in staff that was managing my property, but the staffing issues have been corrected and I have been very happy with the property managers I have dealt with, in particular Laura J. and Jen V. I looked at other property management companies in the Portland Metro area, and I would honestly not choose another company to manage my rental property. I am very pleased with their service. Pros: Very responsive to my concerns Cons: Occasional turnover more

Well, we've only been renting from Mainlander for about 2 weeks now and they have already made a negative impression. From the lag in returning phone calls to the million hoops we had to jump through to get into this house to the condition it was in when we moved in to the surly attitude of the staff ....I could go on and on. We paid a $300 cleaning deposit. I have no idea why. The house was not clean when we moved in. Sure, it wasn't a dump like some people have said on here, but it was not CLEAN, and surely not $300 worth of clean. Major appliances have needed to be replaced, and the process was a nightmare. Basically it took us screaming at MaryAnn and demanding money back to get a response. The property condition report was a joke...it was randomly detailed in some areas and left a ton of stuff out in others. A maintenance worker who was at the house said to me, ""I noticed some peeling wallpaper in the bathroom...make sure you note that in your condition report and get it back to them ASAP, because they'll get you for anything and everything when you move out."" GOOD ADVICE from what I have read in other people's reviews...I made sure to go over this place with a fine toothed comb! Anyway, so far, I am NOT impressed. For all of the money and BS we had to go through to get this house, we're sure not getting treated like we're valued tenants. And I agree...MaryAnn IS a disaster. She is so rude and has zero personality. She acts like you're stupid when you talk to her...even when you ask her a direct question. Example: ""MaryAnn, our stove and oven do not work and havent worked since we moved in. Its been 3 days since we called and we've heard nothing back."" ""Well I told the guy to call you."" WHO? WHAT GUY? WHY is he calling us? Why arent YOU calling us? Why are we not being kept updated on what is going on? AND, if something as major as the stove/oven are not working, WHYYY arent you taking the responsibility to see to it, not shoving it off on some appliance company that you've contracted? Give me a freaking break. Pros: large selection of homes Cons: you're renting from people who do not care about you. more