Mac Haik Dodge Chrysler Jeep

Mac Haik made the car buying experience nice, in that there was no high pressure sales tactics. Mac Haik sales person was knowledgeable of the vehicle I was interested & answered all of my questions. Mac Haik also gave me what I considered a fair price for my trade and they also discounted their vehicle at the same time. I highly recommend Mac Haik's Jeep dealership in Georgetown to anyone interested in buying a Jeep. more

This is a review for the service department at Mac Haik in Georgetown, Texas: First of all, I want to say thanks to Brett, one of the service managers at Mac Haik. My 2008 Ford Mustang was making a clicking noise when I turned the key. When he heard the noise, he was courteous enough to bring over the one of his people to take a look at it. They had my car back to me within 3 hours! They took me to back to my place, AND picked me up! I was very impressed and will be returning for any of my Mustang's needs. I was hesitant to go there since I have never been, but I will go there in a heartbeat to have my car looked at. Great Job! I will be returning! Covert Ford on 183 in Austin really needs to take a training class on customer service from Mac Haik. I took it to Covert and they said they were ""stacked"" and could not look at my car that day! Wow, what a disappointment Covert Ford is. Now I wish I would have purchased my Mustang with Mac Haik instead of Covert. By all means, give Mac Haik a try. I highly recommend them! more

Very good experience! Mr. Rick Lee was very professional and made this ""truck buying"" experience a very enjoyable one. He was polite, friendly and not pushing at all to sell a vehicle. He took the time to answer any questions I had. Overall, he let me make that final decision w/o being pressured or being lured into adding more options. Again, very professional & down to earth individual, very easy to work with. Thank you for this great experience. Pros: Rick Lee, not pushy, professional Cons: not one more

I have known John Dotson for about 5 yrs. He was a mgr. with my employer before he came to Mac Haik. This man has always treated me and everyone who knows him with respect courtesy & honesty. Always!! So when I found out he was here at Mac Haik I contacted him. He was very patient with me and my finacials. He worked with me. I was here 9 months ago then 6 months ago both times things didn't go through financially due to my part. I called him today, made an appt, submitted my finance papers to him onoline and I am very HAPPY to say we finally did it!! He and His team at MAC Haik worked with me again and I walked out (droveout) with my new Jeep!! Thank you GOD, THANK YOU JOHN & MAC Haik!! This coompany is trully blessed to have a man like John Dotson on thier team!! I will be a lifetime customer!! Pros: respect, courtesy, honesty, John Dotson Cons: n/a more

To whom it may concern: We received excellent service from Mr. Mark Martinez. He was told what our interest were and he immediately went to work on all issues that was a concern for us. He exceeded our exspectations and provided us with great customer service. This is our second purchase because of sales personnel like Mark Martinez. We were also satisfied with the quick and courtesy that was given to us by Aaron White. Aaron and Mark are two of your employees that have completely sold us for being a lifetime customer of Mac Haik. Pros: great customer service, quick, courteous, Mark Martinez more

The staff here at Mac Haik have iimpressed me more than any dealership I have visited in the past couple of years. Charles has great customer care he believes in what he is selling and not just trying to get a sell. Being a recruiter before I have heard all the sells pitches. Not one from Charles. The manager made my family and I fell at home. He genuially feels for his customers and it shows. I will tell friends and family of my experience here and recommend Mac Haik's business. Pros: Charles, customer care, no sales pitch more

Pierce was very patient with us and made sure that we were getting exactly what we wanted. There was never the feeling of being pressured to do something that we didn't want to do in regards to what we wanted. I was very happy with how he took care of us. We will definitely come back for future purchases and Pierce made that happen. Pros: Pierce Brown, no pressure more

Derrek was very professional and helpful. His follow up is the reason that I purchased this truck! Pros: Derrek, follow up more

Derrick was the consummate professional. He led me through the process very efficiently with no pressure and I will definitely return for future vehicle purchases. Pros: Derrick, smooth process more

We received exceptional service!! He understands sales but no the typical sales person, what a professional. Thanks! Aluko Pros: Rick Lee, great service more

I would just like to say that I had a great experience with this dealership and my sales person Mark and also Aaron in finance. I am from out of state, and I would buy here again. Pros: Mark & Aaron more

Charlie and Chris were both helpful and efficient in working our transaction. At the time of purchase, Charlie was considerate of our time, given our baby was tired and hungry. He had most of the paperwork ready and tried to get us in and out as quickly as possible. Thanks! Pros: Charlie & Chris, quick transaction, considerate more

I was on the fence buying a Jeep, but Charlie took the time to show me all of the great features and was very educated on the engine. During our test drive, we removed the top liner and I knew that is was the car for me. Thanks Charlie! Pros: Charlie was very knowledgeable about the Jeep, easy more

The experience was absolutely more than what I expected! Kayla was very friendly and from the beginning assured me she was here to help. The results were more than what I could have expected. I still cannot believe how easy the process was but it left me almost speechless. I got an incredible deal on an incredible car. Thank you so much Kayla and Mac Haik! A VERY happy customer, Oscar Macias Pros: Kayla, easy process, can't believe it! more

When I worked up our dream vehicle through USAA, word was sent out to all of the local dealerships. Kayla Jones was the first to respond and make contact with us via email. We also received a message from the dealership on our home phone. Around Memorial Day, we received information from Kayla about the sales that were going on around that weekend via email. Due to her persistence, I was sure she was the one that we wanted to work with. Having already had a good experience with Mac Haik when we purchased our Ford, it would be like we were coming back to an old friend. Kayla was more than helpful on the phone so I would not have to travel from Killeen and not find what I was looking for. She was very receptive to answering all of my questions and was well informed with her responses. When we came in, even in the heat, she remained professional and helpful. When it came to the paperwork, she was efficient to say the least. We decided to finance through the dealership for a better interest rate than we were getting at USAA and found Aaron in finance equally helpful and personable. All in all, another great experience was had by the Bark Family. Thanks Kayla! Pros: Kayla Jones, Aaron, streamline process more

I was very pleased with the service. Everybody worked with us. The salesman Charlie Rosenbush was very nice and friendly. He is an excellent salesman Mac Haik. I went to other places to purchase a vehicle and they would not give me the time of day. I thank all of the managers and Charlie for being nice and helping me out. Velma Hathaway Pros: Charlie, Aaron, Dale and the managers more

We have always had a very wonderful experience with this dealership and it's personnel. Your sales team and our personal saleman (Mark Martinez) had given us all the time we needed to take a look at all of the products and has been able to answer any and all of the questions that we had. As a customer, we appreciate the honesty when working with us to make the deal happen. As an added note, your service department under Robert's lead has made the entire experience 'great'! Thanks again! Pros: Mark Martinez, Robert in service, all very patient more

Wish the rating could be lower...This entire dealership group really stinks. Pros: Large dealership Cons: Management does not care and is totally unresponsive more

The dealership staff was willing to work hard to meet our needs and Kayla Jones was very helpful and down to earth. The manager Chris came out on several occassions to make sure that we understood what was going on in the process and keep us in a positive mind frame. Ben spent a lot of time on the phone with the bank to ensure that everything went smooth. He kepts us within our budget and got us a great APR. Pros: Kayla Jones and the entire staff more

I own a 2007 Dodge Ram 1500 with 25,000 miles on it. I bought it from Mac Haik a couple years ago and that's another story (also not great). Because it was under warranty I wanted to go back to where I bought it. I went in for 3 things 1) Check Engine Light was on 2) Tire rotation & balance 3) Oil Change After leaving only 1 of the 3 things had been done right, the Oil Change. 1) Check engine light came right back on 1 day after. They told me that the ""system needed and upgrade"" and that's why it was on. That's a load. Your engine light does not just ""come on"" unless something triggers it. They failed to tell me what the issue was. Instead, he spent 10 minutes telling me that my warranty was almost out and trying to sell me a new warranty. No help 2) The tires were rotated and balanced. Apparently nobody actually DRIVES the car after doing work on it. The whole truck has begun vibrating after clearly what is a failed balance job. 3) I was also told that the lug nuts holding my tires on were ""ruined"" by whoever put the tires on. Well guess who put them on? Mac Haik did. So they tried to sell me all new nuts for the tires. $120 worth. After I told them that I wasn't responsible for screwing them up they ""found"" some used ones that they could use. Well, when I picked up my truck guess what they had done with the old nuts. Just threw them in the back of my truck like it's a dumpster. Not only did i have the old garbage in there, they WEREN'T RUINED! So I'm not sure what kind of crap they were pulling, but any monkey with a wrench could have easily put them on or taken them off. Finally, I drove the 30 miles from Austin after they told me that the service would take about an hour and a half. After getting there I was told it would take all day. Who can afford to lose a day of work over tires getting rotated and an oil change? I would have brought someone to give me a lift if they had just told me that to begin with. All in all this experience has been absolutely horrible. I now have to go back and basically start all over again, waste another day or two of my time. Seriously, if you want service done, do not take your car here. Cons: Everything more