Lett's Bridal & Formal

DO NOT GO HERE!!!! I called the week before to make an appt. I came to the store at that time to find another bride standing at the locked front door with all of the lights off. 15 min after my appt time, which was 1pm, the owner comes to the door and says ""Can I help you?"" He wasn't aware that either of us had an appt. He made us take our shoes off at the front door and my mother found a very large pin in the carpet. He did not have a single staff member there and I had to pull all of my dresses with my bridesmaid assiting me in geting into the dresses. I tried on about 10 dresses and then the owner advised me that I had tried on enough dresses and that my appt time was up. That would be the appt he didn't even know that I had. Then he procedded to tell me that I was taking too much time out of his staff. That would be the staff that he didn't have. His sister did end up showing up 30 min into my appt but she had to assit another bride. I did find a dress that I really loved but I saw a few others that I had wanted to try on, but apparently I was not allowed to. I called ahead 2 weeks later to see if I needed an appt. I spoke with his sister and she said that I did not need one so I went back in. Once again we pulled our own dresses and I tried on about 5 more dresses. The one I really liked before was on a mannequin and I asked if I could try it on one more time. The owner told me that since I didn't make an appt that I could not and that I had tried on enough dresses already. Needless to say I did buy a dress that I loved but it was from David's Bridal an hour later. LADIES READ THE REVIEWS BEFORE YOU BUY A DRESS FROM LETS!!!!! more

STAY AWAY!!!!!! I really wish I would have read the reviews before I placed my order for 6 bridesmaids dress for my sisters wedding! Everything everyone has written is absolutely correct! The owner Rick is a scam artist and has the complete incapacity to tell the truth. I place my order back in April for my sister's wedding that was in October. I was told 16 weeks and paid in full for all 6 dresses. I called 16 weeks later to find out if the order was in, was told that because of Chinese New Year all orders were ""backed-up"". (Chinese new year is in Feb.) So I called every week trying to find out when the dresses would be in. I kept getting the run around, after a month I was finally told by the owner, Rick, that the dress were in customs in LA and because of 9/11 they were stuck there. When I questioned if the order was ever actually placed (because I had then read all of the reviews by that time) and asked for documentation of this, Rick got defensive and started yelling at me over the phone. He did send me ""documentation"" a word document that he must of just typed up that stated the dresses were ordered back in April. After 20 days of the ""customs hold-up"" I contacted the dress maker directly, by a number I found on the web. I spoke with the manager of production at the dress company and she told me that she could not give me to much information because of the contract with Lett's bridal but she could tell me that the dress order was not placed in April it was placed ""just recently"" (that was September) and was a rush order and the dresses were still being made. I asked if there was a customs hold-up because of 9/11 like Rick told me, and if that would delay the dress. She told me that she didn't know anything about that, that the dresses didn't have to go through customs. I asked why and she stated, well customs deals with shipments coming from outside the US.....we don't have to deal with customs. I then asked if the dresses were made here in the US, she told me that because of the contract she couldn't give me that information, but she could tell me customs was not an issue. The production manager said that if I got a lawyer I could see all their records. From that point on I called the store every two days. The dresses finally came in 1 week before the wedding. When I picked the dresses up, I told Rick that I had called the dress company and confronted him about the customs thing and the fact that dresses were not ordered in April. Of course Rick denied everything and said the dress company was just trying to cover themselves. When I ask for documentation stating that the dresses were actually shipped from China he of course couldn't find any but showed me a little box with Chinese writing on it, stating that was proof all orders come from China. He then said that the dress company would be sending me a check for 125.00 because they messed up and they would mail it to me directly in 10 days. I never saw that check, I again called Rick and again got the run around, he said that he mailed a cashier's check to me (thought the check was coming directly from the dress company). It has now been 3 weeks....no check! I call again and he told me to call Chase bank directly (gave me a name and number) and they would send me another check. When I called Chase bank I was told that Rick had to come in and fill out paperwork and once he did that it would be 90 days until a new check would be issued. I then called the store back, 5 minutes later, and of course Rick was not there. It is not about the money, it is about the fact that the owner Rick lies constantly!!!!!!! Plus, not mention what type of person would use the tragedy of 9/11 as an excuse and as part of a lie???!!!!!! I CANNOT STRESS ENOUGH...STAY FAR AWAY!!!!!!\r more

They should change their name to "" Lett Down Bridal."" The owner of this store is SO unprofessional, and quit frankly a scam artist.The owner's in there bad mouthing his employees,when he's not there the employees are bad mouthing him.When the owner leaves he takes the customer records with him,so just forget about getting anything accomplished if you go in when he is not there-not that you can get anything accomplished when he is there,the man is completely imcompetant.They PROMISED two orders that were put in six months ago would have more than enough time to arrive before the wedding.The week before the wedding,we find out both of the orders got messed up and would not be there.I live no where near this store and had to drive all the way out there to find this out.One of my items they just never got in..and the other they ordered the completely wrong item.The store doesn't call you when your item comes in,they just expect you have all the time in the world to call in to check on it yourself.Like matters could beLike matters could be any worse we find out they had been sitting on the one item for a week,that was a an extra week I could have find out they had the wrong item ordered and could have gone somewhere else to get it ordered in.Thanks to another very kind and helpful bridal shop-which this dumby could really take lessons from- I found out the one item had been discontinued for over a year! To end a long,horendous story just DO NOT GO TO LETT DOWN BRIDAL.They are awful on every level. more

I had worked at Lett's bridal for almost 2 years, the original owner I had no problems with, the store ran fine and customers were happy, then in late July of 2010 Rick Roy took over the store ( Mr.Lett's nephew by marriage) sadly to say he ran down this business, it took Mr. Lett 60 years to build a reputation and it took this guy not even 6 months to ruin. I would advise you to stay away it will be the best, all he does is give you the run around and tries to blame it on the employees what has went wrong. Your dress wont come in till a week before the wedding, he will give you a pity story just to make you feel bad, it has happened multiple times, I had to leave because I wasn't getting paid and I couldn't stand lieing to customers, ive seen him do to every customer just stay away from this place this guy is a joke and I'm surprised hes lasted this long. more

From beginning to an unsatisfactory end it has been an ordeal with Mr. Rick Roy owner and manager of this store. A couple of mistakes were made by his staff in ordering the bridesmaid dresses but we had ordered with plenty of time for early Sept 2011 wedding for mistakes to be corrected. This man has told us a different story every time we talk to him, you cannot trust him, he is rude and unwilling to work with us, he was only concerned with how much money he felt he was losing. A happy shopping experience with the Bride and her Bridesmaids was turned into a nightmare stay clear of this business! more

Apparently this place got a new owner. He is a coward in my opinion. He makes all his employees at the store take care of his mess. He won't talk to you face to face when he knows he screwed up. Most of his employees don't even like him. They all want to quit or get fired. Is this the service you want? Go ahead and buy from Lett's Bridal. Shoot me an e-mail and tell me how bad your experience was after. more

this f'n store sucks. they r rude and not helpful! they owed money to me for 4 months for a product they never ordered and i never got. i called and left hundreds of messages regarding the money owed. no one returned my calls. i finally got the owner or manager whoever he was. i made arrangements with me several times to meet with me to return the money and when the time came . he was not available. called him again and just kept getting the run around from him and the girls at the store. finally i went to the store again, because he schedualed a meeting to give me the money again. i waited and waited. i called and he asid he would be a half an hour. an hour later i called him and he asked if i could meet him by the state capital building on a side street. THEN DIDNT EVEN HAVE ALL THE MONEY. HE WAS SHY 5 DOLLARS. AND SAID HE WOULD MAIL ME THE REST!!!! WHAT THE F#@$ ! SO WHO KNOWS IF I WILL EVER GET MY MONEY!!!!!!! DO NOT DO BUSINESS WITH THEM, EXPECIALLY FOR SUCH AN IMPORTANT EVENT! more

ABSOLUTE WEDDING DRESS NIGHTMARE. This is the place you hear about and say, ""that stuff doesn't really happen""...but it does here. BE SMART- read all the reviews. The ones who had a good experience fell through the cracks and got out alive. Don't be the next victim. more

Awful experience! Where to start, the dress was a month late. Came only days before the wedding. Service was terrible along with the ownership. As soon as they had our deposit everything went bad quickly. DO NOT GO TO THIS STORE. They made our dream day a nightmare. Cons: Awful service, no straight answers, deceitful more

Letts has ruined my daughters wedding, she ordered her dress and 7 bridesmaids dresses last May, we are 2 months away from the wedding, and no wedding dress, the bridesmaids dresses came in and 3 of them were totally wrong, 1 the wrong color, 1 ripped down the middle, 1 with bow on the wrong side. They are offering no apologies, and say everything will be fine, pardon me if I don't trust this. They are saying dresses may be in 1 week before wedding with no time for alterations, there is a reason we ordered them a YEAR ago !!!! staff very rude and non helpful, including the great Mr. Lett. the wonderful experience that should have been my daughters wedding has turned into a nightmare full of stress and crying. Will never go there for anything again and will tell everyone I come in contact with about the horrible way we have been treated. They are offering no apology and no compensation for their mistakes, you can be sure we will see them in court after we try to pull together what should have been a beautiful wedding. Cons: everything more

I first went in to order my wedding dress in october, was told it would be in jan 15 and they would call me. they never called, I called on jan 18th and the lady sounded annoyed, said it was probably just late and that I should wait at least a week after it should be in, and that I should wait untill they call me. Feb 8th I call them because I hadn't heard from them yet. (good thing my wedding is in july) they tell me to call back in a couple hours and it seems like its because they cant find my dress. a few hours later, its there so we set up an appt to have it fitted, and although the appt is in a week, I'm skeptical about the experience. Now granted, the entire time people have been very friendly and nice, so I was too, things get busy and it might have just been late. \r So I try to order bridesmaid dresses through them. I found some online that i liked so i decided to call letts to ask prices to help me decide between the dresses. I called 3 times, each time they were busy, asked for my name, phone number, and what dresses I was interested in and said they'd call back. They never did. The last time I called about dresses (the fourth time) the lady was rude and kept telling me that ""oh we dont usually give prices over the phone, you have to come in, but I can make an exception (funny no one else had a problem, yet again they never did call back). so I tell her the dresses, and she says she'll be right back. 35 minutes later of being on hold and hearing nothing from anyone I hang up and admit to my self yet again I've been forgotten.\r Ya they have great prices but I dont think its worth all the B.S. you have to go through just to get customer service, I'll be getting my bridesmaids dresses through some else thank you. Pros: prices? maybe Cons: the people working there, customer service and everything is late more

I chose to go to Lett?s Bridal because it is a local store, not a chain like David?s Bridal. I went to purchase a single order Bridesmaid dress. I received great customer service when I went into look at and purchase the dress. I did pay extra for expedited delivery as well. I was given a delivery date of two weeks ago when I was in the store. Two weeks ago came and went and I still had no dress. I called and I was informed that it wasn?t to be shipped out until a week ago. Still I have no dress. I called three more times and got a different ship date every time. Now, the wedding is two days away and I?ve been calling them for over an hour and no one is picking up. I am so disappointed with their service. I will make sure to not ever recommend them to anyone I know, in addition to leaving my comments on bridal websites. If I don?t get my dress and they don?t give me back my deposit, I will be issuing a complaint the AG's Office and any other reliable outlets. Please don?t stress yourself out by using this shop. Cons: Staff, owner, reliability more

I ordered a dress, paid extra for the hallow to hem so that I would not have to make any alterations once I received the dress and when I received the dress, it was TOO SHORT! I usually wear four inch heels now I have to find two inch heels. What could I do, my wedding was less than 3 months away (not enough time for me to order a new dress), so I paid my balance and left very upset and unhappy. The people did not apologize for their mistake and even went as far as to say there was no mistake. I tried the dress on with my shoes and the seamstress and sales lady said that it looked perfect. They were trying to convince me - but my dress being two inches off the ground is NOT PERFECT!\r \r My wedding is now two weeks away and finding a nice shoe with at most a 2 inch heel has been very difficult. I am VERY unhappy with this bridal shop. They may possibly give you decent service when you go in to look for a dress and get your money but do not expect the same service when you have purchased it. Also, I got my dress a month later than promised.\r \r If I could, I would give this shop NEGATIVE 5 stars but I am required to give it at least one star. \r \r Don't let Mister Lett's or his staff fool you. Pros: NOTHING! Cons: Horrible customer service. more

On more than one occasion when I dropped my dress off and then had to go back to get it, I was extremely furious with how I was treated. The employees did not seem to care at all that they had upset me and when I confronted one sales woman about how she ignored me when I made a comment about being there on time for an appointment and being in a hurry she walked away and said, ""I'm not gonna deal with this"". I am currently in the process of filing a complaint with the bureau that deals with business that is not satisfying. DO NOT GIVE YOUR BUSINESS TO THEM! Pros: There are none. Cons: Rude people, misconceptions about prices, possibility of being ignored by sales associates more