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Businiess name:
Lett's Bridal & Formal
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Review by:
citysearch c.
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Review content:
STAY AWAY!!!!!! I really wish I would have read the reviews before I placed my order for 6 bridesmaids dress for my sisters wedding! Everything everyone has written is absolutely correct! The owner Rick is a scam artist and has the complete incapacity to tell the truth. I place my order back in April for my sister's wedding that was in October. I was told 16 weeks and paid in full for all 6 dresses. I called 16 weeks later to find out if the order was in, was told that because of Chinese New Year all orders were ""backed-up"". (Chinese new year is in Feb.) So I called every week trying to find out when the dresses would be in. I kept getting the run around, after a month I was finally told by the owner, Rick, that the dress were in customs in LA and because of 9/11 they were stuck there. When I questioned if the order was ever actually placed (because I had then read all of the reviews by that time) and asked for documentation of this, Rick got defensive and started yelling at me over the phone. He did send me ""documentation"" a word document that he must of just typed up that stated the dresses were ordered back in April. After 20 days of the ""customs hold-up"" I contacted the dress maker directly, by a number I found on the web. I spoke with the manager of production at the dress company and she told me that she could not give me to much information because of the contract with Lett's bridal but she could tell me that the dress order was not placed in April it was placed ""just recently"" (that was September) and was a rush order and the dresses were still being made. I asked if there was a customs hold-up because of 9/11 like Rick told me, and if that would delay the dress. She told me that she didn't know anything about that, that the dresses didn't have to go through customs. I asked why and she stated, well customs deals with shipments coming from outside the US.....we don't have to deal with customs. I then asked if the dresses were made here in the US, she told me that because of the contract she couldn't give me that information, but she could tell me customs was not an issue. The production manager said that if I got a lawyer I could see all their records. From that point on I called the store every two days. The dresses finally came in 1 week before the wedding. When I picked the dresses up, I told Rick that I had called the dress company and confronted him about the customs thing and the fact that dresses were not ordered in April. Of course Rick denied everything and said the dress company was just trying to cover themselves. When I ask for documentation stating that the dresses were actually shipped from China he of course couldn't find any but showed me a little box with Chinese writing on it, stating that was proof all orders come from China. He then said that the dress company would be sending me a check for 125.00 because they messed up and they would mail it to me directly in 10 days. I never saw that check, I again called Rick and again got the run around, he said that he mailed a cashier's check to me (thought the check was coming directly from the dress company). It has now been 3 weeks....no check! I call again and he told me to call Chase bank directly (gave me a name and number) and they would send me another check. When I called Chase bank I was told that Rick had to come in and fill out paperwork and once he did that it would be 90 days until a new check would be issued. I then called the store back, 5 minutes later, and of course Rick was not there. It is not about the money, it is about the fact that the owner Rick lies constantly!!!!!!! Plus, not mention what type of person would use the tragedy of 9/11 as an excuse and as part of a lie???!!!!!! I CANNOT STRESS ENOUGH...STAY FAR AWAY!!!!!!\r
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