top 10

Guy Smith Heating and Cooling

Claim
marker

221 Pennyslvania Ave
Virginia Beach, VA 23450

marker
420-3222
Incorrect info? Correct your listing
Main categories:

Construction & Repair

Related categories:

Home & Garden

Reviews
( 113 )
( 2 )
( 0 )
( 1 )
( 11 )

Best

I purchased my home over 22 years and have used Guy Smith Heating and Cooling, and they have treated me with respect and they are true to their word. They work with you, they are ...

Worst

We had multiple properties with them, and went through atleast 3 different installs at 3 different locations. Early on it seemed we got lucky with the right Techs, but as a few y...

Heater Checkup 11/10/2017

Our technician Brian always does an excellent job in keeping our heating and cooling system in tip top condition, he is an excellent technician and knows his job well, he is very pleasant and friendly and we are always glad to see him. more
Reply | Report abuse |

Excellant Work 10/19/2017

I have been using Guy Smith heating and cooling for my heat pumps since back in the 1990's. I have always had great results with them. They now have a relatively new technician, Gerald Kearney. He has been at my house on several unrelated issues. He is extremely thorough in performing the preventive maintenance. Just this week, using his own Freon leak detector, he found a Freon leak in my condenser coil. Luckily, my system was barely within its warranty. Had he not been as thorough and detected the leak, I would have had to spend thousands of dollars of my own money to fix the problem. I would welcome Gerald back into my home any time. He is a great asset for Guy Smith. more
Reply | Report abuse |

Annual service call 10/17/2017

Guy Smith technician was Gerald Kearney, who did thorough and professional job. Could not ask for more. Extremely competent, polite, and responsive. Worked steadily through complicated HVAC system until job completed. more
Reply | Report abuse |

Great job! 10/13/2017

From service call scheduling to replacement of our HVAC system, Guy Smith Heating and Cooling staff was superb. Installers Jared and Jacob were friendly, efficient, and eager to satisfy. Took great pains to protect the work area from dirt and damage. No high-pressure sales. Office staff warm and professional. more
Reply | Report abuse |

Sep 27 service 9/28/2017

Recent repair work required on my heat pump was considered as excellent service. Technicians explained the problems as they were found and repaired them in a timely manor considering parts were not on the truck. Unit is fully functional today. more
Reply | Report abuse |

Courteous and informed 9/13/2017

Guy Smith Technicians are always courteous and well informed on the equipment. They are prompt even on holidays and during bad weather. I have been a Guy Smith customer for over 20 years. Their prices are fair and comparable to other similar businesses. more
Reply | Report abuse |

Service 9/6/2017

Been a customer for over 10 years. Professional, on time and they get the job done! more
Reply | Report abuse |

Happy 9/6/2017

Excellent service! more
Reply | Report abuse |

Guy Smith 8/29/2017

Excellent! The technician was courteous, efficient, and knowledgable. more
Reply | Report abuse |

Great service! 8/24/2017

My air conditioner was out when I came back from vacation. I called Guy Smith at 4 and was told a technician would come out that day. Guy Smith called me when the technician was on his way. By 6:15, the technician had arrived and fixed the problem. The problem turned out to be a disconnected wire, which the technician was able to identify quickly. more
Reply | Report abuse |

Expert Troubleshooting 8/10/2017

My heat pump AC stopped working. I troubleshot myself and could not find the problem. So I called the professionals. John Shafer guy Smith heating and cooling came out to my residence. After I explain the problem to them shortly he quickly found a hard to find a problem with my power and rectify the problem. Now my house is cool again thanks John and I would definitely recommend guy Smith heating and cooling to anyone. more
Reply | Report abuse |

GUY SMITH HEATING AND COOLING ELECTRICAL CO. 8/9/2017

I have been using Guy Smith Heating and Cooling Co for 3 yrs to service my central air and heating needs. When my AC stopped working In 98% temperature three years ago, Phil was here the same day with a part to fix my problem. He really saved my day! I've been pleased with their honest, professional service at reasonable prices every year and highly recommend this company! Nancy in Norfolk, VA more
Reply | Report abuse |

Gigi Y. 7/18/2017

Guy Smith's approach to "customer care", via the cheerful office staff: from trying to assess a customer's problem and needs, accommodating an appointment time and calling the client to let them know the technician is "on the way", is not only very efficient, but kind and considerate too. My a/c technician, George Gibson, was not only very thorough, but willing to answer all of my questions and show me the "what" of the issue. He checked everything inside and out, "just in case". Walked throughout my house, discussing all things relating to my a/c, the vents, thermostat and ceiling fans. He made certain I understood my bill before I signed. Best of all, he responded to (with very good humor) the attentions of my two dogs, who were thrilled (so they thought) that someone had come to pet and play with them! more
Reply | Report abuse |

Superb response and service! 7/16/2017

We have used Guy Smith's services for nearly 25 years. My wife recently underwent major surgery and was at home recuperating when, unexpectedly, my A/C unit at home had a problem where it wasn't cooling sufficiently during a most recent heat wave. Receptionist, Lacey, was extremely helpful in sending a tech to rectify our problem, especially since my wife was in medical recovery. The tech, John Schaffer, arrived within an hour and resolved the problem immediately. He was very knowledgeable and displayed extreme professionalism in bringing our system back online and operating at full capacity. Thanks Guy Smith Heating and Cooling for your outstanding service and assistance! more
Reply | Report abuse |

Yearly Air Conditioning Maintenance 7/2/2017

As always Guy Smith came out to inspect my A/C unit for the yearly checkup. Brian was the mechanic on this job, I have had Brian many times in the past and he has always been great, he know his job well and always explains everything to you, he is Guy Smiths top notch technician, and it is always a pleasure to see his smiling face when he comes to service my unit. I know that my unit will be serviced well when he is on the job!!!!!!! more
Reply | Report abuse |

Cooling System Check 6/23/2017

The technician, Mr. Shaffer I see as very knowledgeable and honest. I always request him more
Reply | Report abuse |

Guy Smith Heating and Cooling 6/21/2017

This reliable company has been servicing my heat and a/c system for over ten years. With the professional technicians they send, such as John Shaffer, to perform the annual maintenance inspection, I have no plans to go anywhere else. more
Reply | Report abuse |

HOW TO WIN AND HOLD CUSTOMERS 6/21/2017

We've used Guy Smith as our "go to" for quite a number of years. We'll continue to do so, primarily based on two factors: their professional expertise and their customer service. This past Sunday (June 18) is a perfect case in point. Our A/C didn't function and it was uncomfortably warm. It was also a Sunday, and Father's Day, to boot. No matter - we called and they responded. Not only were they there quickly, identified and corrected the problem at a very reasonable charge, but we got Gerald, a certified, gold-plated All Star. He is, in our view, the near-perfect combination of a talented technician, and a cheerful, positive, worthwhile human being at the same time. Although drenched in perspiration (did I mention it was warm?) he never missed a beat. Having someone of this caliber available to address our HVAC concerns is precisely the reason we're staying with Guy Smith. more
Reply | Report abuse |

Appointment 6/12/2017

Called in a timely manner. Arrived on time. more
Reply | Report abuse |

Annual AC Maintenance 6/12/2017

Gerald did an excellent service job. Friendly, efficient and helpful in answering questions. more
Reply | Report abuse |
< Previous 1 2 3 4 5 6 7 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021
badge