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Businiess name:
Guy Smith Heating and Cooling
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Review by:
Guest
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Review content:
Guy Smith's approach to "customer care", via the cheerful office staff: from trying to assess a customer's problem and needs, accommodating an appointment time and calling the client to let them know the technician is "on the way", is not only very efficient, but kind and considerate too. My a/c technician, George Gibson, was not only very thorough, but willing to answer all of my questions and show me the "what" of the issue. He checked everything inside and out, "just in case". Walked throughout my house, discussing all things relating to my a/c, the vents, thermostat and ceiling fans. He made certain I understood my bill before I signed. Best of all, he responded to (with very good humor) the attentions of my two dogs, who were thrilled (so they thought) that someone had come to pet and play with them!
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