Cool Air USA

I found this company online and their service fee seems to be low compared to the other A/C service company. But the price of the part is way too high than the others. This Monday, I called this company and their technicians came to repair my A/C. After they opened the outside unit, the guy told me that I need to replace the capacity, the relay and add a booster. They asked for the price of these parts for $750. In fact, there is nothing wrong on the relay and also there is no need for the booster. I told them that I am going to replace the whole units and all I want to do is to just make the motor running. In the end, I asked them to just replace the capacity and they charged me for $275. That is way too high than the other guy charged me before. In fact, the price of the capacity if you purchase online is around $50. Since I am going to replace it, I also asked them to give me the price of the new unit. Apparently, their price is about 20% higher than American Service. I just felt being robbed off. After the guy replaced the capacity, the compressor started to work. The guy immediately asked me for the money and leave. I asked them if they can spend 5 more minutes to prove the air is cooling. The guy felt impatient and said they need to go for other customer. If I did not pay them immediately, they would remove the capacity and leave the A/C broken again. I am so mad that first they tried to ask you to replace the parts you don't need. Then they were going to frighten me again for the broken A/C. They are the worst professional workers I have ever met. So, if you decide to choose them, just be careful whom you are going to deal with. more

I had this company come out here to clean my air ducts in Ft. Lauderdale. Their a/c technicians were polite, clean and very informative. They diagnosed some problems with my air conditioner unit and gave me a great deal. I will certainly be using cool air usa in the future and have already recommended them to my friends. more

My a/c broke down yesterday in the early afternoon. I called these guys up and they had their air conditioning technicians out to my home in less than 2 hours. They diagnosed the problems my air conditioner in 15 minutes and had me up and running in less than 1 hour at a great price. I highly recommend coolerusa for all you HVAC needs. more

Cool Air USA more

i called cool air usa, got tech to my door within 25 min, amazing, he charged me only $135, i have cool air now more

Very good service.. more

Very helpful company. They are excellent, they did a fantastic job. will give 4 star!! more

entrusted the use of Cool Air Services for the removal and installation of a new home air conditioning/heating unit. This service typically takes ~5 hours, so I cleared my itinerary to accommodate their services.\r \r On the date of the installation, I called the company after they did not make their 9am to 12 noon timeline. The customer service agent advised me that they instead had a Tuesday installation for me, not a Saturday. This is after I made it clear with the salesperson that I am only available on the weekend because of my work schedule and also heard him confirming the specified weekend date.\r \r To not lose my business (after i requested refund of the 1/2 cost of $1800 for the service) the sales person contacted my with a slew of apologies and additional services that could be offered. I confirmed.\r \r The workers that showed up (one mature and customer oriented, the other hot headed and rude) installed the AC. During their conversations, I overheard them stating the 'heat' portion of my unit was not on the schedule, so it's not their fault. I confronted them on the message I overheard and suggest that they 'go' and 'attain' the heating mechanism for the unit and not disappoint me. They complied.\r \r They were supposed to also clean the vents (a service they offered in order to not lose my business the first time) but their system did not work and they in turn had to book the cleaning of my vents the following weekend. They also left a rollup of old equipment and tools, which i discarded on their behalf.\r \r The weekend is here, I again cleared by appointments and they are late. I called in to ensure they were on their way and was confident seeing that they confirmed my appointment the previous day.\r \r I was met with a rude customer service agent who proceeded to speak over me at every chance, and also stating an inaccurate timeframe: instead of a 9-12 noon, a 1-4pm timeframe. I obviously got upset as this was not the previously agreed-upon and my work schedule will again be affected. I obviously got upset and had to remind the customer service agent of her function, my function, and how to subdue high tension situations.\r \r This company or it's employees are extremely unprofessional and disregard the value of a customer's time. I will NEVER utilize them again. If you find a company that you are happy with, please stick with them or seek referrals from a friend.\r more

They explained my system and thermostat operation, which I really appreciated. They made sure to follow up with me after my unit was repaired and their overall professionalism was fantastic. more

Cool Air USA are professional and knowledgeable. I know that when I call them I will be in good hands and it will be done right the first time. They are quick and keep things neat as they work. Thanks for such a great job. more

What an amazing crew! They came into my home like super hero's, and fixed the problem in the blink of an eye. They were efficient and professional. I hope I never have a problem again but I now I know who to call if I do! more

As usual a wonderful job by Cool air USA. The staff was and always has been prompt, professional and courteous. Thank you for all your help, Cool Air USA. Your patience is particularly appreciated. more

I am very pleased with the service I received. Everyone was very professional and easy to work with. Keep up the good work! more

Expressing my gratitude is not enough for what Cool Air USA, have done for me and my family. They have maintained our air-conditioning unit on a quarterly basis, and are always willing to go above and beyond the call of duty. My family and I greatly appreciate their efforts. more

We have always been satisfied with our product and services from Cool Air USA. I also try to refer business their way. Very professional, efficient technicians. Thank you. more

I have a brand new air conditioning unit, and I have Cool Air USA to thank for that! The technician that came out was so helpful in explaining how to keep the unit in good condition for as long as possible. I really appreciated his hard work and extra efforts. more

I had an HVAC company come to my home to give me an estimate. I thought the figure they gave me was outrageous so I called Cool Air USA for a second opinion. Turns out, I didnt need a new anything! The first guys were trying to put on over on this old man. I couldnt believe it when the Cool Air USA technician told me it would be an easy fix, just a matter of a tube coming loose. Big thanks to Cool Air USA and everyone at Cool Air USA more

The serviceman that came out to my home was great. Dave was on time, did a great job and even helped me carry groceries inside! We have used Cool Air USA a few times now and have always been more then satisfied with the service from them. I would certainly recommend this company! more

This is the best company I have ever dealt with. They offer great service, competitive prices, punctuality, professionalism, and reliability. more

The installation team that came out was very nice. They were very patient, explained the operation and maintenance of the system. They kept my home clean and resolved any other issues that I had to my satisfaction. more