I purchased my new Civic LX AUTO on 4/10/10 through Commonwealth Motors in Lawrence. I have done an extensive research about what car I want and what I expect from the dealership. After getting multiple quotes from the different dealers in my area I decided to go with Commonwealth Honda as they absolutely met my expectation.
From the moment I got in touch with them for the first time I felt being heard and listened to. I never felt being pressured and all of my questions were answered in a timely manner via email or over the phone. Joe Gerbino (Business manager) and Mike Simon as a sales rep were wonderful to provide me with any information I had requested. After they answered all of my questions (including pricing) I went to the dealership to test drive the car. I was greeted by Joe who then introduced me to Mike. Mike showed me the car, answered my questions/concerns and we went for the test drive. During the test drive I like to concentrate on a driving not on the conversation. Mike sensed that and didn't try to engage the conversation unless I asked him a question. Mike was right on the money by allowing me to ""feel"" the car.
Once we got back Mike went through all the pricing and I presented my findings. We both found the common ground without hassle, without being 'double"" teamed up...it felt very good that I can express my thoughts and what I want and actually being listened to. Every single step of the way Mike was there making sure I receive absolute attention. Once the price was set up financing part came up. I got approved for what I wanted (1.9%). In total I spent about couple of hours in this wonderful and friendly dealership feeling very good about the entire process. Once I notified my insurance company I came back on Monday (4/12) to pick up my car which was ready and waiting for me. I met Mike again who, once again, answered additional questions that I had. He also showed me the service department and explained everything I needed to know. The service dep. seemed to be very neat and tightly organized. Everyone seemed to know what they are doing. No staff wondering around doing nothing...I was impressed. Cleanliness was very impressive considering that it is a service department and a lot of things can be going on at the same time.
Overall, excellent experience and I would HIGHLY recommend this dealership to everyone who is on the market for a new Honda. Such a refreshment to see dealership very well organized, professional, friendly and most importantly knowledgeable and willing to make it happen.
Keep up the good work.
Srdjan
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