Brown Road Family Medicine

I have been a patient of Dr. Laufer's for several years. He is an excellent doctor and takes time to listen. Each year during Medicare open enrollment, one of my criteria is that he is on their list of providers.\r \r Today I called to make an appointment because my ""cold"" has lasted 3 weeks and my throat is feeling like the beginning of strep. I was told he is no longer at that location.\r \r I called my HMO and was told he is not contracted with them at the new location. I have to choose a new PCP and cannot see a doctor until after April 1 - unless I want to go to Urgent Care or an ER. My PCP Co-pay is $0 - UC is $25 - ER is $75. I have $6 to last 5 days until I get my Social Security check.\r \r I feel that the office should have notified Dr. Laufer's patients that he was no longer there. I would then have had the opportunity to choose a new PCP before I needed one. more

I was so looking forward to establishing a Primary Care Physician and to finally get someone to look at a chronic pain I was having. Sadly, this was the place for neither. I waited over an hour just to see they physician, with NO explanation or apology. The only response I got from Dr. Shockey was that other people took priority over me. This is a Family Medical Center, not an Urgent Care! I took the time to make an appointment and arrive the requested 15 minutes early and the had no problem wasting my time. After I sat in the exam room for another 15 minutes Dr. Shockey made no attempt whatsoever to further investigate the concerns I had and gave me a simple 5 minute exam and referred me to a physical thereapist for 4 weeks to reverse a chronic problem I've been having for YEARS. I was not taken seriously, I was not appreciated, and I WILL NOT ever return here. When he was done he simply walked out without telling me where to receive any type of discharge papers. As a new patient I had nothing left to do but leave when I was ignored by the reception staff. This office is overbooked and obviously cannot handle new patients, and it isn't even snow bird season yet. I am beyond dissapointed and look forward to establishing a relationship with a PCP that cares less about the volume of patients, and more about the quality of care. more

My husband''s family doctor in Scottsdale referred him for 2 knee surgeries that cost us thousands of dollars and did no good. I suggested he visit MY doctor at Brown Road Family medicine. Surprise, surprise. There was a cheaper, more effective treatment available. We are so thankful. Pros: Wise counsel more

Everytime I visit Brown Road Family Medicine it is always clean and presentable. The staff is friendly and professional. I enjoy the care that is provided by Dr. Laufer. I usually see his PA, Dr. Hawking. Everytime it is pleasent and all my questions are always answered and I never feel rushed. I feel like I have a say in all my medical treatments. I would recommened this facility and staff to anyone and everyone. Pros: Amazing medical staff more